I send a derogatory email to everyone on CA's website every couple of months.
They responded a couple of weeks ago. I invited them to join the lists and peruse the archives. William -----Original Message----- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Friday, November 16, 2001 12:02 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive >>Was that Michael Duncan?<< Yup. Contacted you too, I presume. Seems like a step in the right direction. :o) Bob -----Original Message----- From: Lefkovics, William [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:21 PM To: MS-Exchange Admin Issues Subject: RE: CA becoming more responsive Was that Michael Duncan? Isn't it amazing what they'll do when sales start dropping? William -----Original Message----- From: Bob Peitzke [mailto:[EMAIL PROTECTED]] Sent: Thursday, November 15, 2001 5:16 PM To: MS-Exchange Admin Issues Subject: CA becoming more responsive Hi, all, Thought I'd share with you my notes on this (surprising) new contact i just had with the Computer Associates VP of Technical Support. Though I had been a vocal critic of CA's tech support in the past, even back when I was an SE, I thought I was a lightweight when it came to CA-bashing on this list. So I was surprised when I got a call from their VP/TS, especially since he was calling from the east coast. Anyway, let me just hit the high points for you ... I told him my main complaints with CA products (ARCserve & Inoculan) were lack of real-time tech support, and the nightmare of RegIT. He agreed. Here are a few of the things he told me: - CA has relaxed their registration code, so that now it does not disable the service. - They have beefed up their support staff, with an office in India with 100 techies, and now 80%+ of their calls actually get answered by a real tech support person. Wow! I used to get the "take a number, we'll call you back someday" runaround. - Their knowledge base has been beefed up. I recall it used to be pretty thin. I haven't checked it out yet. Well, I was impressed that a high-level guy from CA is actually reaching out to customers and people in the industry, and trying to respond to criticisms. Maybe they have turned over a new leaf. I won't have the opportunity to really evaluate them as we are a Backup Exec / Sophos / Antigen shop, and being happy with these I'm not changing horses ... but maybe some of you out there will revisit CA products and give them a fresh chance. FWIW Bob Peitzke Information Systems Manager Sander A. Kessler & Associates Santa Monica, CA, USA List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm List Charter and FAQ at: http://www.sunbelt-software.com/exchange_list_charter.htm
