Hi Edson, On 01 Dec 2015, at 19:38, Edson Richter <edsonrich...@hotmail.com> wrote:
> We are working in the migration from FreshDesk to OTRS. One feature in > FreshDesk is that Customers are tied to a "domain name" (example: > @mycustomercompany.com), and then all tickets created from users in that > domain become users for that customer. Is that possible in OTRS? How to > implement this feature? I would like to avoid the maintenance required for > customer's users. First: Welcome to OTRS :-) I don’t have a out-of-the-box solution ready, but if you can create invoker and operations for the generic interface, you may listen to the TicketCreate event and create a new customer user record assigned to the right customer. You may also do this with a perl-only event module listening to the TicketCreate event. :-) -- Cheers, Nils
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