On 1/20/2016 10:13 AM, Nick Bright wrote:
On 1/14/2016 1:13 PM, Gerald Young wrote:
Kindly modify the value in the field and provide feedback if it
provides the result you seek.
On Thu, Jan 14, 2016 at 1:32 PM, Nick Bright <nick.bri...@valnet.net
<mailto:nick.bri...@valnet.net>> wrote:
On 1/7/2016 4:11 PM, Gerald Young wrote:
SysConfig
Ticket::Frontend::AgentTicketPhoneInbound###ArticleType in
Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
Might be phone-internal. I haven't tried it but it's a possible
option.
Maybe the question should be why don't I have a "phone-internal"
type, then.
I changed the value, but how can I ensure that phone-internal is a
valid type?
It apparently isn't valid, because three agents just asked me why they
can't update tickets!
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