I'd like to point out this thread: http://forums.otterhub.org/viewtopic.php?t=30755
And yes, it is possible to put CustomerCompany on a (single) different DB backend. Copy the relevant section from Defaults.pm to Config.pm and modify appropriately. https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1561 On Thu, Jan 14, 2016 at 11:52 AM, Antonio Reale <ant.re...@gmail.com> wrote: > Hi all, > in 3.2 version during the customer user creation phase I had to populate > the CustomerID field manually (no dropdown menu). There was no need to have > the company created in the CustomerCompany backend. > After upgradind to OTRS 5, when I create a new customer I can't insert a > CustomerID if it is not present in CustomerCompany, so I decided to point > OTRS to an external database where I have companies data. > I changed the Config.pm, so now I have CustomerCompany data on the > external database and CustomerUser on the local OTRS database. > In Customer Management I correctly see all companies, but if I try to add > a customer user the CustomerID field is disabled. > > Is possible to have CustomerUser and CustomerCompany on different backends? > > Thanks. > Regards. > > Antonio > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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