Hi Gerald,
CustomerCompanySupport is already enabled in Default.pm and I have no
custom config in Config.pm for CustomerUser.
In Config.pm I have only custom config for CustomerCompany.
Thanks.
Regards.
Antonio
Il 15/01/2016 15:33, Gerald Young ha scritto:
> I already changed the Config.pm and in the "Customer Management"
section I correctly see all my companies retrieved from the external DB.
I gathered that after I posted, but was confused by the wording of
your question.
>The problem is that when I create a CustomerUser I don't have the
dropdown menu to choose the CustomerID that is mandatory field, so I
can't create the CustomerUser.
This is CustomerCompanySupport and is a parameter in CustomerUser,
which is likely customized for you in Config.pm.
https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1456
On Fri, Jan 15, 2016 at 4:00 AM, Antonio Reale <ant.re...@gmail.com
<mailto:ant.re...@gmail.com>> wrote:
Hi Gerald,
thanks for the answer but as I wrote, I already changed the
Config.pm and in the "Customer Management" section I correctly see
all my companies retrieved from the external DB.
The problem is that when I create a CustomerUser I don't have the
dropdown menu to choose the CustomerID that is mandatory field, so
I can't create the CustomerUser.
Thanks.
Regards.
Antonio
Il 14/01/2016 18:41, Gerald Young ha scritto:
I'd like to point out this thread:
http://forums.otterhub.org/viewtopic.php?t=30755
And yes, it is possible to put CustomerCompany on a (single)
different DB backend.
Copy the relevant section from Defaults.pm to Config.pm and
modify appropriately.
https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1561
On Thu, Jan 14, 2016 at 11:52 AM, Antonio Reale
<ant.re...@gmail.com <mailto:ant.re...@gmail.com>> wrote:
Hi all,
in 3.2 version during the customer user creation phase I had
to populate the CustomerID field manually (no dropdown menu).
There was no need to have the company created in the
CustomerCompany backend.
After upgradind to OTRS 5, when I create a new customer I
can't insert a CustomerID if it is not present in
CustomerCompany, so I decided to point OTRS to an external
database where I have companies data.
I changed the Config.pm, so now I have CustomerCompany data
on the external database and CustomerUser on the local OTRS
database.
In Customer Management I correctly see all companies, but if
I try to add a customer user the CustomerID field is disabled.
Is possible to have CustomerUser and CustomerCompany on
different backends?
Thanks.
Regards.
Antonio
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