Hi Gerald,
thanks for the answer but as I wrote, I already changed the Config.pm
and in the "Customer Management" section I correctly see all my
companies retrieved from the external DB.
The problem is that when I create a CustomerUser I don't have the
dropdown menu to choose the CustomerID that is mandatory field, so I
can't create the CustomerUser.
Thanks.
Regards.
Antonio
Il 14/01/2016 18:41, Gerald Young ha scritto:
I'd like to point out this thread:
http://forums.otterhub.org/viewtopic.php?t=30755
And yes, it is possible to put CustomerCompany on a (single) different
DB backend.
Copy the relevant section from Defaults.pm to Config.pm and modify
appropriately.
https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1561
On Thu, Jan 14, 2016 at 11:52 AM, Antonio Reale <ant.re...@gmail.com
<mailto:ant.re...@gmail.com>> wrote:
Hi all,
in 3.2 version during the customer user creation phase I had to
populate the CustomerID field manually (no dropdown menu). There
was no need to have the company created in the CustomerCompany
backend.
After upgradind to OTRS 5, when I create a new customer I can't
insert a CustomerID if it is not present in CustomerCompany, so I
decided to point OTRS to an external database where I have
companies data.
I changed the Config.pm, so now I have CustomerCompany data on the
external database and CustomerUser on the local OTRS database.
In Customer Management I correctly see all companies, but if I try
to add a customer user the CustomerID field is disabled.
Is possible to have CustomerUser and CustomerCompany on different
backends?
Thanks.
Regards.
Antonio
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