Hi all,
in 3.2 version during the customer user creation phase I had to populate
the CustomerID field manually (no dropdown menu). There was no need to
have the company created in the CustomerCompany backend.
After upgradind to OTRS 5, when I create a new customer I can't insert a
CustomerID if it is not present in CustomerCompany, so I decided to
point OTRS to an external database where I have companies data.
I changed the Config.pm, so now I have CustomerCompany data on the
external database and CustomerUser on the local OTRS database.
In Customer Management I correctly see all companies, but if I try to
add a customer user the CustomerID field is disabled.
Is possible to have CustomerUser and CustomerCompany on different backends?
Thanks.
Regards.
Antonio
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