Re: Managed Services
Yeah, I suspect there are a lot of people on this list who could act as really good subcontracting resources for each other .. between us, there's a ton of expertise ... would make us all stronger. Wouldn't it be neat to set up a sobcontracting exchange of some kind? Post a note -- I need this kind of help, who can help me? Willing to pay hourly etc. and get a few bids in return ... set up good ongoing relationships with each other ... Hmm ... how could this become a viable business model for the one who sets up / hosts the exchange? Anyways, I think I'm taking this OT ... (!) - Original Message - From: Michael B. Smith To: NT System Admin Issues Sent: Wednesday, July 22, 2009 10:53 AM Subject: RE: Managed Services Feel free to contact me off list. I do a lot of subcontract work for other consulting companies. -- From: David Lum [david@nwea.org] Sent: Wednesday, July 22, 2009 10:33 AM To: NT System Admin Issues Subject: RE: Managed Services And then there's us SMB consultants who do the same thing for shops that can't afford their own IT employee, we're cheaper than a FTE. Shawn I like your comments as well. Sometimes as a SMB consultant, *I* would like to be able to instantaneously contact some expertise w/out paying Microsoft $250 and waiting more than a month to get it back when they've deem the fee wasn't necessary (not that I’ve had this happen *twice* in the last month or anything….). David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Adam Greene [mailto:maill...@webjogger.net] Sent: Wednesday, July 22, 2009 6:26 AM To: NT System Admin Issues Subject: Re: Managed Services Hey Shawn, Getting in here a bit late ... as a managed services provider, I concur that there's quite a market for these. So many companies don't have the time or want to invest in the staff to manage their IT infrastructure. In many cases, the cost of entry for establishing in-house services (like an Exchange server) is also prohibitive for smaller businesses. Paying a monthly fee for things like this, and knowing that the service provider is going to take care of the patching, A/V, updates, etc. seems to take a significant load off the plate of small business owners whose main focus is to provide their own services, not perform IT work. Virtualized datacenter-hosted services like these are our fastest growing service offering. Hope that helps and have fun ... Adam - Original Message - From: Shawn Everett sh...@tandac.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Tuesday, July 21, 2009 5:43 PM Subject: RE: Managed Services One of the things we do quite well is to complement an existing company's IT staff. Are they going on vacation? Need a few extra bodies for a big project? Need another resource to bounce problems off of? We market ourselves as just being part of the team. We're not here to rightsize or downsize anyone. Interestingly we have never kicked out an existing IT person in an organization. Thanks to everyone on an off list for the comments and tips about managed services. I'll be reviewing them in more detail over the next couple of days. Shawn Completely understand this but oddly enough I'm seeing a trend where internal IT orgs are exploring options, not senior management due to overall workload or new business initiatives. Again, managed services from ANYONE is not a one size fit all; thanks for the comments. Shook -Original Message- From: Tim Vander Kooi [mailto:tvanderk...@expl.com] Sent: Tuesday, July 21, 2009 10:40 AM To: NT System Admin Issues Subject: RE: Managed Services Or be rightsized.. -Original Message- From: David Lum [mailto:david@nwea.org] Sent: Tuesday, July 21, 2009 8:28 AM To: NT System Admin Issues Subject: RE: Managed Services what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? I could quit :-) David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Andy Shook [mailto:andy.sh...@peak10.com] Sent: Tuesday, July 21, 2009 6:14 AM To: NT System Admin Issues Subject: RE: Managed Services (Disclaimer: http://www.peak10.com/Managed-Services/default.asp ) Shawn, My company and job role aside, managed services have a large value proposition in the right scenario. I talk to prospects and customers all day long about managed services. I'm a straight
RE: Managed Services
I'm also in the same boat; work for a few different orgs as a subcontractor if you will. They have the clients and farm out the work to those of us with the necessary skill sets. We do everything from desktop to WAN. I used to work in the enterprise space but prefer SMB; you get more accomplished. :-) I think the contractor exchange idea might work; I've seen a few of them but they never seem to go anywhere. Not sure why; it sounds like a decent idea... My guess is that the model is more of a we'll find the clients and send you the work thing instead of your model... *** Charlie Kaiser charl...@golden-eagle.org Kingman, AZ *** -Original Message- From: Adam Greene [mailto:maill...@webjogger.net] Sent: Thursday, July 23, 2009 6:05 AM To: NT System Admin Issues Subject: Re: Managed Services Yeah, I suspect there are a lot of people on this list who could act as really good subcontracting resources for each other .. between us, there's a ton of expertise ... would make us all stronger. Wouldn't it be neat to set up a sobcontracting exchange of some kind? Post a note -- I need this kind of help, who can help me? Willing to pay hourly etc. and get a few bids in return ... set up good ongoing relationships with each other ... Hmm ... how could this become a viable business model for the one who sets up / hosts the exchange? Anyways, I think I'm taking this OT ... (!) - Original Message - From: Michael B. Smith mailto:mich...@owa.smithcons.com To: NT System Admin Issues mailto:ntsysadmin@lyris.sunbelt-software.com Sent: Wednesday, July 22, 2009 10:53 AM Subject: RE: Managed Services Feel free to contact me off list. I do a lot of subcontract work for other consulting companies. From: David Lum [david@nwea.org] Sent: Wednesday, July 22, 2009 10:33 AM To: NT System Admin Issues Subject: RE: Managed Services And then there's us SMB consultants who do the same thing for shops that can't afford their own IT employee, we're cheaper than a FTE. Shawn I like your comments as well. Sometimes as a SMB consultant, *I* would like to be able to instantaneously contact some expertise w/out paying Microsoft $250 and waiting more than a month to get it back when they've deem the fee wasn't necessary (not that I've had this happen *twice* in the last month or anything..). David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Adam Greene [mailto:maill...@webjogger.net] Sent: Wednesday, July 22, 2009 6:26 AM To: NT System Admin Issues Subject: Re: Managed Services Hey Shawn, Getting in here a bit late ... as a managed services provider, I concur that there's quite a market for these. So many companies don't have the time or want to invest in the staff to manage their IT infrastructure. In many cases, the cost of entry for establishing in-house services (like an Exchange server) is also prohibitive for smaller businesses. Paying a monthly fee for things like this, and knowing that the service provider is going to take care of the patching, A/V, updates, etc. seems to take a significant load off the plate of small business owners whose main focus is to provide their own services, not perform IT work. Virtualized datacenter-hosted services like these are our fastest growing service offering. Hope that helps and have fun ... Adam - Original Message - From: Shawn Everett sh...@tandac.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Tuesday, July 21, 2009 5:43 PM Subject: RE: Managed Services One of the things we do quite well is to complement an existing company's IT staff. Are they going on vacation? Need a few extra bodies for a big project? Need another resource to bounce problems off of? We market ourselves as just being part of the team. We're not here to rightsize or downsize anyone. Interestingly we have never kicked out an existing IT person in an organization. Thanks to everyone on an off list for the comments and tips about managed services. I'll be reviewing them in more detail over the next couple of days. Shawn Completely understand this but oddly enough I'm seeing a trend where internal IT orgs are exploring options, not senior management due
Re: Managed Services
Hey Shawn, Getting in here a bit late ... as a managed services provider, I concur that there's quite a market for these. So many companies don't have the time or want to invest in the staff to manage their IT infrastructure. In many cases, the cost of entry for establishing in-house services (like an Exchange server) is also prohibitive for smaller businesses. Paying a monthly fee for things like this, and knowing that the service provider is going to take care of the patching, A/V, updates, etc. seems to take a significant load off the plate of small business owners whose main focus is to provide their own services, not perform IT work. Virtualized datacenter-hosted services like these are our fastest growing service offering. Hope that helps and have fun ... Adam - Original Message - From: Shawn Everett sh...@tandac.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Tuesday, July 21, 2009 5:43 PM Subject: RE: Managed Services One of the things we do quite well is to complement an existing company's IT staff. Are they going on vacation? Need a few extra bodies for a big project? Need another resource to bounce problems off of? We market ourselves as just being part of the team. We're not here to rightsize or downsize anyone. Interestingly we have never kicked out an existing IT person in an organization. Thanks to everyone on an off list for the comments and tips about managed services. I'll be reviewing them in more detail over the next couple of days. Shawn Completely understand this but oddly enough I'm seeing a trend where internal IT orgs are exploring options, not senior management due to overall workload or new business initiatives. Again, managed services from ANYONE is not a one size fit all; thanks for the comments. Shook -Original Message- From: Tim Vander Kooi [mailto:tvanderk...@expl.com] Sent: Tuesday, July 21, 2009 10:40 AM To: NT System Admin Issues Subject: RE: Managed Services Or be rightsized.. -Original Message- From: David Lum [mailto:david@nwea.org] Sent: Tuesday, July 21, 2009 8:28 AM To: NT System Admin Issues Subject: RE: Managed Services what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? I could quit :-) David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Andy Shook [mailto:andy.sh...@peak10.com] Sent: Tuesday, July 21, 2009 6:14 AM To: NT System Admin Issues Subject: RE: Managed Services (Disclaimer: http://www.peak10.com/Managed-Services/default.asp ) Shawn, My company and job role aside, managed services have a large value proposition in the right scenario. I talk to prospects and customers all day long about managed services. I'm a straight shooter, if they are not a good fit I tell them as will my sales guys. As mentioned, they have a good play for businesses with no internal IT (better\faster\cheaper) but I will also say the BETTER play for overall managed services is the way they augment compliment an internal IT shop. Think about it, what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? In other words, source the mundane junk and have the internal IT person\people move up the stack to core business functions and applications. Time slice a managed services provider's capabilities to keep the lights on and you migrate to a more strategic role. What I find intriguing during these discussions are people's definition of 'infrastructure'. I'm a little more leading edge in my thoughts; I consider infrastructure to include everything mentioned above as well as, the hypervisor, email platforms and databases. What about you? Every situation is different, I welcome comments and questions on or off list. Shook -Original Message- From: Shawn Everett [mailto:sh...@tandac.com] Sent: Monday, July 20, 2009 6:26 PM To: NT System Admin Issues Subject: Managed Services Does anyone here sell managed services or subscribe to them as a service from a vendor? I'm looking for overall opinions. Do you find them useful, why or why not? Shawn ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource
RE: Managed Services
And then there's us SMB consultants who do the same thing for shops that can't afford their own IT employee, we're cheaper than a FTE. Shawn I like your comments as well. Sometimes as a SMB consultant, *I* would like to be able to instantaneously contact some expertise w/out paying Microsoft $250 and waiting more than a month to get it back when they've deem the fee wasn't necessary (not that I've had this happen *twice* in the last month or anything). David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Adam Greene [mailto:maill...@webjogger.net] Sent: Wednesday, July 22, 2009 6:26 AM To: NT System Admin Issues Subject: Re: Managed Services Hey Shawn, Getting in here a bit late ... as a managed services provider, I concur that there's quite a market for these. So many companies don't have the time or want to invest in the staff to manage their IT infrastructure. In many cases, the cost of entry for establishing in-house services (like an Exchange server) is also prohibitive for smaller businesses. Paying a monthly fee for things like this, and knowing that the service provider is going to take care of the patching, A/V, updates, etc. seems to take a significant load off the plate of small business owners whose main focus is to provide their own services, not perform IT work. Virtualized datacenter-hosted services like these are our fastest growing service offering. Hope that helps and have fun ... Adam - Original Message - From: Shawn Everett sh...@tandac.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Tuesday, July 21, 2009 5:43 PM Subject: RE: Managed Services One of the things we do quite well is to complement an existing company's IT staff. Are they going on vacation? Need a few extra bodies for a big project? Need another resource to bounce problems off of? We market ourselves as just being part of the team. We're not here to rightsize or downsize anyone. Interestingly we have never kicked out an existing IT person in an organization. Thanks to everyone on an off list for the comments and tips about managed services. I'll be reviewing them in more detail over the next couple of days. Shawn Completely understand this but oddly enough I'm seeing a trend where internal IT orgs are exploring options, not senior management due to overall workload or new business initiatives. Again, managed services from ANYONE is not a one size fit all; thanks for the comments. Shook -Original Message- From: Tim Vander Kooi [mailto:tvanderk...@expl.com] Sent: Tuesday, July 21, 2009 10:40 AM To: NT System Admin Issues Subject: RE: Managed Services Or be rightsized.. -Original Message- From: David Lum [mailto:david@nwea.org] Sent: Tuesday, July 21, 2009 8:28 AM To: NT System Admin Issues Subject: RE: Managed Services what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? I could quit :-) David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Andy Shook [mailto:andy.sh...@peak10.com] Sent: Tuesday, July 21, 2009 6:14 AM To: NT System Admin Issues Subject: RE: Managed Services (Disclaimer: http://www.peak10.com/Managed-Services/default.asp ) Shawn, My company and job role aside, managed services have a large value proposition in the right scenario. I talk to prospects and customers all day long about managed services. I'm a straight shooter, if they are not a good fit I tell them as will my sales guys. As mentioned, they have a good play for businesses with no internal IT (better\faster\cheaper) but I will also say the BETTER play for overall managed services is the way they augment compliment an internal IT shop. Think about it, what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? In other words, source the mundane junk and have the internal IT person\people move up the stack to core business functions and applications. Time slice a managed services provider's capabilities to keep the lights on and you migrate to a more strategic role. What I find intriguing during these discussions are people's definition of 'infrastructure'. I'm a little more leading edge in my thoughts; I consider infrastructure to include everything mentioned above as well as, the hypervisor, email platforms and databases. What about you? Every situation is different, I welcome comments and questions on or off list. Shook -Original Message- From: Shawn Everett [mailto:sh...@tandac.com] Sent: Monday, July 20, 2009 6:26 PM To: NT System Admin
RE: Managed Services
Feel free to contact me off list. I do a lot of subcontract work for other consulting companies. From: David Lum [david@nwea.org] Sent: Wednesday, July 22, 2009 10:33 AM To: NT System Admin Issues Subject: RE: Managed Services And then there's us SMB consultants who do the same thing for shops that can't afford their own IT employee, we're cheaper than a FTE. Shawn I like your comments as well. Sometimes as a SMB consultant, *I* would like to be able to instantaneously contact some expertise w/out paying Microsoft $250 and waiting more than a month to get it back when they've deem the fee wasn't necessary (not that I’ve had this happen *twice* in the last month or anything….). David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Adam Greene [mailto:maill...@webjogger.net] Sent: Wednesday, July 22, 2009 6:26 AM To: NT System Admin Issues Subject: Re: Managed Services Hey Shawn, Getting in here a bit late ... as a managed services provider, I concur that there's quite a market for these. So many companies don't have the time or want to invest in the staff to manage their IT infrastructure. In many cases, the cost of entry for establishing in-house services (like an Exchange server) is also prohibitive for smaller businesses. Paying a monthly fee for things like this, and knowing that the service provider is going to take care of the patching, A/V, updates, etc. seems to take a significant load off the plate of small business owners whose main focus is to provide their own services, not perform IT work. Virtualized datacenter-hosted services like these are our fastest growing service offering. Hope that helps and have fun ... Adam - Original Message - From: Shawn Everett sh...@tandac.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Tuesday, July 21, 2009 5:43 PM Subject: RE: Managed Services One of the things we do quite well is to complement an existing company's IT staff. Are they going on vacation? Need a few extra bodies for a big project? Need another resource to bounce problems off of? We market ourselves as just being part of the team. We're not here to rightsize or downsize anyone. Interestingly we have never kicked out an existing IT person in an organization. Thanks to everyone on an off list for the comments and tips about managed services. I'll be reviewing them in more detail over the next couple of days. Shawn Completely understand this but oddly enough I'm seeing a trend where internal IT orgs are exploring options, not senior management due to overall workload or new business initiatives. Again, managed services from ANYONE is not a one size fit all; thanks for the comments. Shook -Original Message- From: Tim Vander Kooi [mailto:tvanderk...@expl.com] Sent: Tuesday, July 21, 2009 10:40 AM To: NT System Admin Issues Subject: RE: Managed Services Or be rightsized.. -Original Message- From: David Lum [mailto:david@nwea.org] Sent: Tuesday, July 21, 2009 8:28 AM To: NT System Admin Issues Subject: RE: Managed Services what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? I could quit :-) David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Andy Shook [mailto:andy.sh...@peak10.com] Sent: Tuesday, July 21, 2009 6:14 AM To: NT System Admin Issues Subject: RE: Managed Services (Disclaimer: http://www.peak10.com/Managed-Services/default.asp ) Shawn, My company and job role aside, managed services have a large value proposition in the right scenario. I talk to prospects and customers all day long about managed services. I'm a straight shooter, if they are not a good fit I tell them as will my sales guys. As mentioned, they have a good play for businesses with no internal IT (better\faster\cheaper) but I will also say the BETTER play for overall managed services is the way they augment compliment an internal IT shop. Think about it, what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? In other words, source the mundane junk and have the internal IT person\people move up the stack to core business functions and applications. Time slice a managed services provider's capabilities to keep the lights on and you migrate to a more strategic role. What I find intriguing during these discussions are people's definition of 'infrastructure'. I'm a little more leading edge in my thoughts; I consider infrastructure to include everything mentioned above as well as, the hypervisor, email
RE: Managed Services
I don't know if you're eligible for the MS Certified Partner program, but you get a 5 pack of PSS incidents per year with your membership. In my experience they were always super-fast and never charged the incident if it was even a close call. If you're a consultant doing work for MS shops, the Certified Partner program is a great value IMHO. RS From: David Lum [david@nwea.org] Sent: Wednesday, July 22, 2009 10:33 AM To: NT System Admin Issues Subject: RE: Managed Services And then there's us SMB consultants who do the same thing for shops that can't afford their own IT employee, we're cheaper than a FTE. Shawn I like your comments as well. Sometimes as a SMB consultant, *I* would like to be able to instantaneously contact some expertise w/out paying Microsoft $250 and waiting more than a month to get it back when they've deem the fee wasn't necessary (not that I've had this happen *twice* in the last month or anything). David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Adam Greene [mailto:maill...@webjogger.net] Sent: Wednesday, July 22, 2009 6:26 AM To: NT System Admin Issues Subject: Re: Managed Services Hey Shawn, Getting in here a bit late ... as a managed services provider, I concur that there's quite a market for these. So many companies don't have the time or want to invest in the staff to manage their IT infrastructure. In many cases, the cost of entry for establishing in-house services (like an Exchange server) is also prohibitive for smaller businesses. Paying a monthly fee for things like this, and knowing that the service provider is going to take care of the patching, A/V, updates, etc. seems to take a significant load off the plate of small business owners whose main focus is to provide their own services, not perform IT work. Virtualized datacenter-hosted services like these are our fastest growing service offering. Hope that helps and have fun ... Adam - Original Message - From: Shawn Everett sh...@tandac.com To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com Sent: Tuesday, July 21, 2009 5:43 PM Subject: RE: Managed Services One of the things we do quite well is to complement an existing company's IT staff. Are they going on vacation? Need a few extra bodies for a big project? Need another resource to bounce problems off of? We market ourselves as just being part of the team. We're not here to rightsize or downsize anyone. Interestingly we have never kicked out an existing IT person in an organization. Thanks to everyone on an off list for the comments and tips about managed services. I'll be reviewing them in more detail over the next couple of days. Shawn Completely understand this but oddly enough I'm seeing a trend where internal IT orgs are exploring options, not senior management due to overall workload or new business initiatives. Again, managed services from ANYONE is not a one size fit all; thanks for the comments. Shook -Original Message- From: Tim Vander Kooi [mailto:tvanderk...@expl.com] Sent: Tuesday, July 21, 2009 10:40 AM To: NT System Admin Issues Subject: RE: Managed Services Or be rightsized.. -Original Message- From: David Lum [mailto:david@nwea.org] Sent: Tuesday, July 21, 2009 8:28 AM To: NT System Admin Issues Subject: RE: Managed Services what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? I could quit :-) David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Andy Shook [mailto:andy.sh...@peak10.com] Sent: Tuesday, July 21, 2009 6:14 AM To: NT System Admin Issues Subject: RE: Managed Services (Disclaimer: http://www.peak10.com/Managed-Services/default.asp ) Shawn, My company and job role aside, managed services have a large value proposition in the right scenario. I talk to prospects and customers all day long about managed services. I'm a straight shooter, if they are not a good fit I tell them as will my sales guys. As mentioned, they have a good play for businesses with no internal IT (better\faster\cheaper) but I will also say the BETTER play for overall managed services is the way they augment compliment an internal IT shop. Think about it, what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? In other words, source the mundane junk and have the internal IT person\people move up the stack to core
RE: Managed Services
Completely understand this but oddly enough I'm seeing a trend where internal IT orgs are exploring options, not senior management due to overall workload or new business initiatives. Again, managed services from ANYONE is not a one size fit all; thanks for the comments. Shook -Original Message- From: Tim Vander Kooi [mailto:tvanderk...@expl.com] Sent: Tuesday, July 21, 2009 10:40 AM To: NT System Admin Issues Subject: RE: Managed Services Or be rightsized... -Original Message- From: David Lum [mailto:david@nwea.org] Sent: Tuesday, July 21, 2009 8:28 AM To: NT System Admin Issues Subject: RE: Managed Services what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? I could quit :-) David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Andy Shook [mailto:andy.sh...@peak10.com] Sent: Tuesday, July 21, 2009 6:14 AM To: NT System Admin Issues Subject: RE: Managed Services (Disclaimer: http://www.peak10.com/Managed-Services/default.asp ) Shawn, My company and job role aside, managed services have a large value proposition in the right scenario. I talk to prospects and customers all day long about managed services. I'm a straight shooter, if they are not a good fit I tell them as will my sales guys. As mentioned, they have a good play for businesses with no internal IT (better\faster\cheaper) but I will also say the BETTER play for overall managed services is the way they augment compliment an internal IT shop. Think about it, what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? In other words, source the mundane junk and have the internal IT person\people move up the stack to core business functions and applications. Time slice a managed services provider's capabilities to keep the lights on and you migrate to a more strategic role. What I find intriguing during these discussions are people's definition of 'infrastructure'. I'm a little more leading edge in my thoughts; I consider infrastructure to include everything mentioned above as well as, the hypervisor, email platforms and databases. What about you? Every situation is different, I welcome comments and questions on or off list. Shook -Original Message- From: Shawn Everett [mailto:sh...@tandac.com] Sent: Monday, July 20, 2009 6:26 PM To: NT System Admin Issues Subject: Managed Services Does anyone here sell managed services or subscribe to them as a service from a vendor? I'm looking for overall opinions. Do you find them useful, why or why not? Shawn ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Managed Services
One of the things we do quite well is to complement an existing company's IT staff. Are they going on vacation? Need a few extra bodies for a big project? Need another resource to bounce problems off of? We market ourselves as just being part of the team. We're not here to rightsize or downsize anyone. Interestingly we have never kicked out an existing IT person in an organization. Thanks to everyone on an off list for the comments and tips about managed services. I'll be reviewing them in more detail over the next couple of days. Shawn Completely understand this but oddly enough I'm seeing a trend where internal IT orgs are exploring options, not senior management due to overall workload or new business initiatives. Again, managed services from ANYONE is not a one size fit all; thanks for the comments. Shook -Original Message- From: Tim Vander Kooi [mailto:tvanderk...@expl.com] Sent: Tuesday, July 21, 2009 10:40 AM To: NT System Admin Issues Subject: RE: Managed Services Or be rightsized... -Original Message- From: David Lum [mailto:david@nwea.org] Sent: Tuesday, July 21, 2009 8:28 AM To: NT System Admin Issues Subject: RE: Managed Services what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? I could quit :-) David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Andy Shook [mailto:andy.sh...@peak10.com] Sent: Tuesday, July 21, 2009 6:14 AM To: NT System Admin Issues Subject: RE: Managed Services (Disclaimer: http://www.peak10.com/Managed-Services/default.asp ) Shawn, My company and job role aside, managed services have a large value proposition in the right scenario. I talk to prospects and customers all day long about managed services. I'm a straight shooter, if they are not a good fit I tell them as will my sales guys. As mentioned, they have a good play for businesses with no internal IT (better\faster\cheaper) but I will also say the BETTER play for overall managed services is the way they augment compliment an internal IT shop. Think about it, what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? In other words, source the mundane junk and have the internal IT person\people move up the stack to core business functions and applications. Time slice a managed services provider's capabilities to keep the lights on and you migrate to a more strategic role. What I find intriguing during these discussions are people's definition of 'infrastructure'. I'm a little more leading edge in my thoughts; I consider infrastructure to include everything mentioned above as well as, the hypervisor, email platforms and databases. What about you? Every situation is different, I welcome comments and questions on or off list. Shook -Original Message- From: Shawn Everett [mailto:sh...@tandac.com] Sent: Monday, July 20, 2009 6:26 PM To: NT System Admin Issues Subject: Managed Services Does anyone here sell managed services or subscribe to them as a service from a vendor? I'm looking for overall opinions. Do you find them useful, why or why not? Shawn ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Managed Services
(Disclaimer: http://www.peak10.com/Managed-Services/default.asp ) Shawn, My company and job role aside, managed services have a large value proposition in the right scenario. I talk to prospects and customers all day long about managed services. I'm a straight shooter, if they are not a good fit I tell them as will my sales guys. As mentioned, they have a good play for businesses with no internal IT (better\faster\cheaper) but I will also say the BETTER play for overall managed services is the way they augment compliment an internal IT shop. Think about it, what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? In other words, source the mundane junk and have the internal IT person\people move up the stack to core business functions and applications. Time slice a managed services provider's capabilities to keep the lights on and you migrate to a more strategic role. What I find intriguing during these discussions are people's definition of 'infrastructure'. I'm a little more leading edge in my thoughts; I consider infrastructure to include everything mentioned above as well as, the hypervisor, email platforms and databases. What about you? Every situation is different, I welcome comments and questions on or off list. Shook -Original Message- From: Shawn Everett [mailto:sh...@tandac.com] Sent: Monday, July 20, 2009 6:26 PM To: NT System Admin Issues Subject: Managed Services Does anyone here sell managed services or subscribe to them as a service from a vendor? I'm looking for overall opinions. Do you find them useful, why or why not? Shawn ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Managed Services
what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? I could quit :-) David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Andy Shook [mailto:andy.sh...@peak10.com] Sent: Tuesday, July 21, 2009 6:14 AM To: NT System Admin Issues Subject: RE: Managed Services (Disclaimer: http://www.peak10.com/Managed-Services/default.asp ) Shawn, My company and job role aside, managed services have a large value proposition in the right scenario. I talk to prospects and customers all day long about managed services. I'm a straight shooter, if they are not a good fit I tell them as will my sales guys. As mentioned, they have a good play for businesses with no internal IT (better\faster\cheaper) but I will also say the BETTER play for overall managed services is the way they augment compliment an internal IT shop. Think about it, what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? In other words, source the mundane junk and have the internal IT person\people move up the stack to core business functions and applications. Time slice a managed services provider's capabilities to keep the lights on and you migrate to a more strategic role. What I find intriguing during these discussions are people's definition of 'infrastructure'. I'm a little more leading edge in my thoughts; I consider infrastructure to include everything mentioned above as well as, the hypervisor, email platforms and databases. What about you? Every situation is different, I welcome comments and questions on or off list. Shook -Original Message- From: Shawn Everett [mailto:sh...@tandac.com] Sent: Monday, July 20, 2009 6:26 PM To: NT System Admin Issues Subject: Managed Services Does anyone here sell managed services or subscribe to them as a service from a vendor? I'm looking for overall opinions. Do you find them useful, why or why not? Shawn ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Managed Services
I could accomplish being unemployed :-) 2009/7/21 David Lum david@nwea.org what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? I could quit :-) David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Andy Shook [mailto:andy.sh...@peak10.com] Sent: Tuesday, July 21, 2009 6:14 AM To: NT System Admin Issues Subject: RE: Managed Services (Disclaimer: http://www.peak10.com/Managed-Services/default.asp ) Shawn, My company and job role aside, managed services have a large value proposition in the right scenario. I talk to prospects and customers all day long about managed services. I'm a straight shooter, if they are not a good fit I tell them as will my sales guys. As mentioned, they have a good play for businesses with no internal IT (better\faster\cheaper) but I will also say the BETTER play for overall managed services is the way they augment compliment an internal IT shop. Think about it, what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? In other words, source the mundane junk and have the internal IT person\people move up the stack to core business functions and applications. Time slice a managed services provider's capabilities to keep the lights on and you migrate to a more strategic role. What I find intriguing during these discussions are people's definition of 'infrastructure'. I'm a little more leading edge in my thoughts; I consider infrastructure to include everything mentioned above as well as, the hypervisor, email platforms and databases. What about you? Every situation is different, I welcome comments and questions on or off list. Shook -Original Message- From: Shawn Everett [mailto:sh...@tandac.com] Sent: Monday, July 20, 2009 6:26 PM To: NT System Admin Issues Subject: Managed Services Does anyone here sell managed services or subscribe to them as a service from a vendor? I'm looking for overall opinions. Do you find them useful, why or why not? Shawn ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. http://raythestray.blogspot.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Managed Services
Or be rightsized... -Original Message- From: David Lum [mailto:david@nwea.org] Sent: Tuesday, July 21, 2009 8:28 AM To: NT System Admin Issues Subject: RE: Managed Services what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? I could quit :-) David Lum // SYSTEMS ENGINEER NORTHWEST EVALUATION ASSOCIATION (Desk) 971.222.1025 // (Cell) 503.267.9764 -Original Message- From: Andy Shook [mailto:andy.sh...@peak10.com] Sent: Tuesday, July 21, 2009 6:14 AM To: NT System Admin Issues Subject: RE: Managed Services (Disclaimer: http://www.peak10.com/Managed-Services/default.asp ) Shawn, My company and job role aside, managed services have a large value proposition in the right scenario. I talk to prospects and customers all day long about managed services. I'm a straight shooter, if they are not a good fit I tell them as will my sales guys. As mentioned, they have a good play for businesses with no internal IT (better\faster\cheaper) but I will also say the BETTER play for overall managed services is the way they augment compliment an internal IT shop. Think about it, what could any of you accomplish if you didn't have to deal with monitoring, patching, AV, backups, hardware, event log review, security traffic analysis, storage and OS care and feeding? In other words, source the mundane junk and have the internal IT person\people move up the stack to core business functions and applications. Time slice a managed services provider's capabilities to keep the lights on and you migrate to a more strategic role. What I find intriguing during these discussions are people's definition of 'infrastructure'. I'm a little more leading edge in my thoughts; I consider infrastructure to include everything mentioned above as well as, the hypervisor, email platforms and databases. What about you? Every situation is different, I welcome comments and questions on or off list. Shook -Original Message- From: Shawn Everett [mailto:sh...@tandac.com] Sent: Monday, July 20, 2009 6:26 PM To: NT System Admin Issues Subject: Managed Services Does anyone here sell managed services or subscribe to them as a service from a vendor? I'm looking for overall opinions. Do you find them useful, why or why not? Shawn ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Managed Services
I have a friend who sells managed services. In my opinion they are great fro the small company who does not have an IT staff or are under staffed and do not have the time to make sure AV is updated, Backups are completing and several other things the managed service provides. email me off list and I can give you more info on his company and the services that are provided if you want. On Mon, Jul 20, 2009 at 6:26 PM, Shawn Everett sh...@tandac.com wrote: Does anyone here sell managed services or subscribe to them as a service from a vendor? I'm looking for overall opinions. Do you find them useful, why or why not? Shawn ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: Managed Services
My company offers managed services, and I know that most consulting firms offer something. From 24/7 monitoring, help desk, server updates etc etc also spam/junk hosting, offsite dr, co-location etc. From: KenM [mailto:kenmli...@gmail.com] Sent: Monday, July 20, 2009 7:22 PM To: NT System Admin Issues Subject: Re: Managed Services I have a friend who sells managed services. In my opinion they are great fro the small company who does not have an IT staff or are under staffed and do not have the time to make sure AV is updated, Backups are completing and several other things the managed service provides. email me off list and I can give you more info on his company and the services that are provided if you want. On Mon, Jul 20, 2009 at 6:26 PM, Shawn Everett sh...@tandac.com wrote: Does anyone here sell managed services or subscribe to them as a service from a vendor? I'm looking for overall opinions. Do you find them useful, why or why not? Shawn ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Managed Services
On Mon, Jul 20, 2009 at 10:16 PM, Benjamin Zachary - Listsli...@levelfive.us wrote: My company offers managed services ... My last employer managed to offer services, although I'm still not sure how... ;-) (I kid, I kid.) -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
