Dear All,
Thank you for the insightful discussion and well-intentioned admonishments.
Such open discourse is beneficial to all.
Rigaku promptly provided us with a loaner detector while our unit is being
repaired
and we have been VERY happy with our detector and service overall.
The original
[mailto:g...@globalphasing.com]
Sent: Sunday, July 16, 2017 5:24 AM
To: Joseph Ferrara <joseph.ferr...@rigaku.com>
Cc: CCP4BB@JISCMAIL.AC.UK
Subject: Re: [ccp4bb] Pilatus Issues
Dear Joe,
On second thought, it seems to me that a vertical gap would be even better
suited to t
sue that
> > began this discussion.
> >
> > Cheers,
> >
> > Joe Ferrara
> >
> > -Original Message-
> > From: CCP4 bulletin board [mailto:CCP4BB@JISCMAIL.AC.UK] On Behalf Of
> > Gerard Bricogne
> > Sent: Saturday, July 15,
t began
> this discussion.
>
> Cheers,
>
> Joe Ferrara
>
> -Original Message-
> From: CCP4 bulletin board [mailto:CCP4BB@JISCMAIL.AC.UK] On Behalf Of Gerard
> Bricogne
> Sent: Saturday, July 15, 2017 4:31 PM
> To: CCP4BB@JISCMAIL.AC.UK
> Subject: Re: [
To: CCP4BB@JISCMAIL.AC.UK
Subject: Re: [ccp4bb] Pilatus Issues
Dear John,
Having just seen Andreas's message regarding the best source of support to
address your enquiry, I have a further remark to make about your instrument.
As this is a lab instrument, the Omega axis would
Of Gerard
Bricogne
Sent: Saturday, July 15, 2017 5:31 PM
To: CCP4BB@JISCMAIL.AC.UK
Subject: Re: [ccp4bb] Pilatus Issues
Dear John,
Having just seen Andreas's message regarding the best source of support to
address your enquiry, I have a further remark to make about your instrument
Thank you Gerard.
This seems to be a very valid point.
I myself cannot fully rule out the possibility that greater minds than mine
may present compelling arguments for installation with a horizontal gap
orientation.
Yet… taking your point, it is admittedly difficult for me to see any advantage
Thank you for the advice.
I had hoped to ascertain the frequency of this issue amongst the user base
and perhaps learn whether there is anything at all that we users can do to
reduce the likelihood of its reoccurrence.
I suspect that this is a rare issue and that it is likely an electronics
Dear John,
Having just seen Andreas's message regarding the best source of
support to address your enquiry, I have a further remark to make about
your instrument.
As this is a lab instrument, the Omega axis would be vertical,
and indeed the beam stop shadow (vertical on the top module)
Dear John,
I can't answer your questions with the limited information you supply, but
I would recommend contacting the company that sold you the detector. Most
probably that's the maker of your diffractometer. They'll be able to help
you out. If it's something that requires repair, they might
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