We have experienced the same issue - as of 1.30pm friday our declude just
stopped working; all attempts to restart it are not working - we've
rebooted, re-installed, etc.
We did just renew our SA with declude at 12.30pm yesterday; I'm wondering if
that has anything to do with it.
Declude -
I've downgraded from 4.3.59 to 4.3.46 and declude has started working again;
I'll try re-upgrading to the beta and see how it goes..
Randy A.
Global Web Solutions, Inc.
804-442-5300
- Original Message -
From: Randy Armbrecht [EMAIL PROTECTED]
To: declude.junkmail@declude.com
Sent:
apologixe for false alarm; after re-install of earlier version (4.3.46) I
saw messages goinf into proc folder, so assumprtion was made it was working;
but apparewntly my mistake for assuming. No declude logs being generated so
it still appears to be not functioning
---
Randy A.
have confirmed declude is still not working; messages pop into proc folder,
but nothing going into work folder;
---
Randy A.
Technical Support Director
Global Web Solutions, Inc.
804-442-5300
globalweb.net
- Original Message -
From: Randy Armbrecht [EMAIL PROTECTED]
To:
Randy,
Is the decludeproc service started?
Also, in the declude folder to you have a diags text file?
Darrell
--
Check out http://www.invariantsystems.com for utilities for Declude,
Imail, mxGuard, and ORF. IMail/Declude Overflow Queue Monitoring,
SURBL/URI
just another update - decludeproc process is running (showing in task
manager) but at 0% CPU; system sees it but nothing is firing it off...very
strange. continuing to look into it further
---
Randy A.
Technical Support Director
Global Web Solutions, Inc.
804-442-5300
globalweb.net
Darrell,
thanks for thew quick response...
process is running; but only at 3 threads and 0% CPU.
do have a diags.txt file; looking into that it shows at bottom:
[81CDE419-BDA4-44DB-9090-89C4A7492A98] IS EXPIRED KEY
but we just renewed this yesterday..
---
Randy A.
Technical Support
We had a similar issue yesterday too at about 3:30 PM(AZ) mail stared
building up in the proc folder. Dedecludeproc was running but when I tried
to restart it failed to respond to the restart. Killed the process and
restart and the mailed started to flow. We had this same thing happen about
20-30
we're on declude 4.3.59 and imail 8.22;l we had an issue on 8.30.07 where
mail was building up in proc/work folders and declude moved us to the new
beta at that time; resolved everything and declude seemed to run alot better
after that as well.
but now the license is showing it's not valid
You will need to contact Declude at this point. There is nothing we can
do to help you out since the key is showing as expired thus is will not
process messages.
Darrell
--
Check out http://www.invariantsystems.com for utilities for Declude,
Imail, mxGuard,
yes - unfortunately I have realized that over the past few hours...
I wish Declude had 24 hour support!
---
Randy A.
Technical Support Director
Global Web Solutions, Inc.
804-442-5300
globalweb.net
- Original Message -
From: Darrell ([EMAIL PROTECTED]) [EMAIL PROTECTED]
To:
Darrell,
The Web server at fluidhosting.com that dlanalyzer.com is hosted on is
listed in CBL currently and has been before.
http://cbl.abuseat.org/lookup.cgi?ip=204.14.91.21
Matt
Darrell ([EMAIL PROTECTED]) wrote:
You will need to contact Declude at this point. There is nothing we
does declude monitor this list off hours? we are receiving complaints by
the minute from our customers and I cannot wait until Monday morning for
someone to find my emails to support and voice mails.
---
Randy A.
Technical Support Director
Global Web Solutions, Inc.
804-442-5300
Thanks for the heads up Matt. It's a shared hosting environment so this
kind of stuff happens every once in a while. They are a good hosting
company (pretty responsive on all of the issues). I just checked that
link and it appears that they have either expired from the RBL or were
removed.
I would at least temporally disable Declude until you can get a hold of
support. At least you can get mail flowing.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy
Armbrecht
Sent: Saturday, September 29, 2007 12:42 PM
To:
I believe they have instructions for urgent support, e.g.
[EMAIL PROTECTED] (not sure if I remember it right). I would definitely
call and leave a message for support with return number!
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick
Baranowski
no problem with mail flowing; that's going fine; just no spam or virus
filtering occuring
---
Randy A.
Technical Support Director
Global Web Solutions, Inc.
804-442-5300
globalweb.net
- Original Message -
From: Rick Baranowski [EMAIL PROTECTED]
To: declude.junkmail@declude.com
urgent must be only M-F urgent - that was the first thing I did at 9am
was send an email to that address.
---
Randy A.
Technical Support Director
Global Web Solutions, Inc.
804-442-5300
globalweb.net
- Original Message -
From: Andy Schmidt [EMAIL PROTECTED]
To:
Randy.. this is Linda from Declude. What is your phone number? We are closed
today, but i will call you to help.
If you have any further questions, please do not hesitate to contact me
either by email or call Toll free 1-866-332-5833 Ext.7008
Linda Pagillo
Technical Support Engineer | Declude
Linda,
Thank you for the response - 804-382-5509; I'll try calling you too.
Randy
From: Linda Pagillo [EMAIL PROTECTED]
Sent: Saturday, September 29, 2007 6:24 PM
To: declude.junkmail@declude.com
Linda ,
THANK YOU THANK YOU THANK YOU
I too am at a loss as to why our existing key wasn't working - THANK YOU for
generating the new key and getting declude back up for us!!!
Randy A.
Global Web Solutions Inc
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