Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

2013-01-30 Thread SM Admin
Shock  for me too. I hope John will keep it up and that the whole thing won't 
fold away.
  - Original Message -
  From: Dean Lawrence
  To: Declude.JunkMail@declude.com
  Sent: Wednesday, January 30, 2013 4:13 PM
  Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY 
in diags.txt


  Wow, that comes as a bit of a shock! Like I said, I just worked with David a 
couple of weeks ago. Thanks for the information Steve.



  On Wed, Jan 30, 2013 at 6:14 PM, Steve Cirivello  
wrote:

I did hear from Declude yesterday afternoon and again this morning.  John 
reports our IS EXPIRED KEY problem is finally repaired (on the 9th day after 
the initial voice/email inquiries.)

He also wrote: "David and Linda have both left our company and I will be 
your primary contact. We are experiencing overload on our virtual call machine 
for receiving calls and are in the process of correcting all calls forwarding."

You might email jprovost at the declude.com domain.  603 479 7640 was also 
contained in his message.  It's not clear if support@ is being monitored, or, 
David's and Linda's addresses.

David/Linda - thank you for many years of excellent customer service.

Steve

  - Original Message -
  From: Dean Lawrence
  To: Declude.JunkMail@declude.com
  Sent: Wednesday, January 30, 2013 9:52 AM
  Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED 
KEY in diags.txt


  Steve, were you able to get ahold of anyone at Declude? I need to reach 
them as well and am running into similar issues as you. The odd thing is, is 
that I Dave Barker a couple of weeks ago.



  On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello 
 wrote:

Thank you Ben for your suggestions.  The CODE/key as shown in our 
account on declude.com is identical to the value that's been in our declude.cfg 
file for some time.  Our account page shows valid through Jan 2014, but, 
there's a red circle (not the usual greeen circle) in the upper left corner of 
the product/subscription status display box.

John (a new voice) fixed the subscription date last Wednesday morning.  
After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in 
diags.txt.

Since that call with John last Wednesday morning, email messages to the 
usual addresses (including supp...@declude.com) are unanswered.  Phone calls to 
Declude are not answered (except the auto-attendant) -  1 for sales now rolls 
to a Skype authentication, and  2 for support rolls to voice mail.

I've bounced decludeproc several times a day since last Wednesday 
morning - no change.  Daily emails and voice messages remain unanswered.

This is very unusual.  Maybe it's just this customer?

Steve

  - Original Message -
  From: SM Admin
  To: Declude.JunkMail@declude.com
  Sent: Monday, January 28, 2013 10:29 AM
  Subject: Re: [Declude.JunkMail] Declude subscription valid but IS 
EXPIRED KEY in diags.txt


  Is it possible that they issued you a new key when you renewed?

  And what emails did you write to?

  Ben

  From: Steve Cirivello
  Sent: Monday, January 28, 2013 7:18 AM
  To: Declude.JunkMail@declude.com
  Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but 
IS EXPIRED KEY in diags.txt

  Hello,

  We've been a Declude customer for many years.  We renewed the annual 
subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working 
with IS EXPIRED KEY in diags.txt

  We've been unable to reach anyone at Declude by phone or email since 
last Wednesday morning.  Has anyone contacted Declude recently and received a 
reply?

  Also, any suggestions for temporarily working around the IS EXPIRED 
KEY error.  Our customer/partner login on declude.com shows our subscription is 
valid until Jan 2014.  (We've considered purchasing a new subscription to get a 
new CODE/key, but if the purchase and CODE delivery process isn't completely 
automated we'd still be stuck.)

  Thanks.

  Steve


  --- This E-mail came from the Declude.JunkMail mailing list. To 
unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe 
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.

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Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

2013-01-30 Thread Dean Lawrence
Wow, that comes as a bit of a shock! Like I said, I just worked with David
a couple of weeks ago. Thanks for the information Steve.


On Wed, Jan 30, 2013 at 6:14 PM, Steve Cirivello
wrote:

> **
> I did hear from Declude yesterday afternoon and again this morning.  John
> reports our IS EXPIRED KEY problem is finally repaired (on the 9th day
> after the initial voice/email inquiries.)
>
> He also wrote: "David and Linda have both left our company and I will be
> your primary contact. We are experiencing overload on our virtual call
> machine for receiving calls and are in the process of correcting all calls
> forwarding."
>
> You might email jprovost at the declude.com domain.  603 479 7640 was
> also contained in his message.  It's not clear if support@ is being
> monitored, or, David's and Linda's addresses.
>
> David/Linda - thank you for many years of excellent customer service.
>
> Steve
>
>
> - Original Message -
> *From:* Dean Lawrence 
> *To:* Declude.JunkMail@declude.com
> *Sent:* Wednesday, January 30, 2013 9:52 AM
> *Subject:* Re: [Declude.JunkMail] Declude subscription valid but IS
> EXPIRED KEY in diags.txt
>
> Steve, were you able to get ahold of anyone at Declude? I need to reach
> them as well and am running into similar issues as you. The odd thing is,
> is that I Dave Barker a couple of weeks ago.
>
>
> On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello <
> scirive...@compuserve.com> wrote:
>
>> **
>> Thank you Ben for your suggestions.  The CODE/key as shown in our account
>> on declude.com is identical to the value that's been in our declude.cfg
>> file for some time.  Our account page shows valid through Jan 2014, but,
>> there's a red circle (not the usual greeen circle) in the upper left corner
>> of the product/subscription status display box.
>>
>> John (a new voice) fixed the subscription date last Wednesday morning.
>> After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in
>> diags.txt.
>>
>> Since that call with John last Wednesday morning, email messages to the
>> usual addresses (including supp...@declude.com) are unanswered.  Phone
>> calls to Declude are not answered (except the auto-attendant) -  1 for
>> sales now rolls to a Skype authentication, and  2 for support rolls to
>> voice mail.
>>
>> I've bounced decludeproc several times a day since last Wednesday morning
>> - no change.  Daily emails and voice messages remain unanswered.
>>
>> This is very unusual.  Maybe it's just this customer?
>>
>> Steve
>>
>>
>> - Original Message -
>> *From:* SM Admin 
>> *To:* Declude.JunkMail@declude.com
>> *Sent:* Monday, January 28, 2013 10:29 AM
>> *Subject:* Re: [Declude.JunkMail] Declude subscription valid but IS
>> EXPIRED KEY in diags.txt
>>
>>  Is it possible that they issued you a new key when you renewed?
>>
>> And what emails did you write to?
>>
>> Ben
>>
>>  *From:* Steve Cirivello 
>> *Sent:* Monday, January 28, 2013 7:18 AM
>> *To:* Declude.JunkMail@declude.com
>> *Subject:* SPAM-LOW: [Declude.JunkMail] Declude subscription valid but
>> IS EXPIRED KEY in diags.txt
>>
>>  Hello,
>>
>> We've been a Declude customer for many years.  We renewed the annual
>> subscription last Monday, and, on Tuesday, Declude (for IMail) stopped
>> working with IS EXPIRED KEY in diags.txt
>>
>> We've been unable to reach anyone at Declude by phone or email since last
>> Wednesday morning.  Has anyone contacted Declude recently and received a
>> reply?
>>
>> Also, any suggestions for temporarily working around the IS EXPIRED KEY
>> error.  Our customer/partner login on declude.com shows our subscription
>> is valid until Jan 2014.  (We've considered purchasing a new subscription
>> to get a new CODE/key, but if the purchase and CODE delivery process isn't
>> completely automated we'd still be stuck.)
>>
>> Thanks.
>>
>> Steve
>>
>>
>> --- This E-mail came from the Declude.JunkMail mailing list. To
>> unsubscribe, just send an E-mail to imail...@declude.com, and type
>> "unsubscribe Declude.JunkMail". The archives can be found at
>> http://www.mail-archive.com.
>>
>> --- This E-mail came from the Declude.JunkMail mailing list. To
>> unsubscribe, just send an E-mail to imail...@declude.com, and type
>> "unsubscribe Declude.JunkMail". The archives can be found at
>> http://www.mail-archive.com.
>>
>>
>> --- This E-mai

Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

2013-01-30 Thread Steve Cirivello
I did hear from Declude yesterday afternoon and again this morning.  John 
reports our IS EXPIRED KEY problem is finally repaired (on the 9th day after 
the initial voice/email inquiries.)

He also wrote: "David and Linda have both left our company and I will be your 
primary contact. We are experiencing overload on our virtual call machine for 
receiving calls and are in the process of correcting all calls forwarding."

You might email jprovost at the declude.com domain.  603 479 7640 was also 
contained in his message.  It's not clear if support@ is being monitored, or, 
David's and Linda's addresses.

David/Linda - thank you for many years of excellent customer service.

Steve

  - Original Message -
  From: Dean Lawrence
  To: Declude.JunkMail@declude.com
  Sent: Wednesday, January 30, 2013 9:52 AM
  Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY 
in diags.txt


  Steve, were you able to get ahold of anyone at Declude? I need to reach them 
as well and am running into similar issues as you. The odd thing is, is that I 
Dave Barker a couple of weeks ago.



  On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello  
wrote:

Thank you Ben for your suggestions.  The CODE/key as shown in our account 
on declude.com is identical to the value that's been in our declude.cfg file 
for some time.  Our account page shows valid through Jan 2014, but, there's a 
red circle (not the usual greeen circle) in the upper left corner of the 
product/subscription status display box.

John (a new voice) fixed the subscription date last Wednesday morning.  
After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in 
diags.txt.

Since that call with John last Wednesday morning, email messages to the 
usual addresses (including supp...@declude.com) are unanswered.  Phone calls to 
Declude are not answered (except the auto-attendant) -  1 for sales now rolls 
to a Skype authentication, and  2 for support rolls to voice mail.

I've bounced decludeproc several times a day since last Wednesday morning - 
no change.  Daily emails and voice messages remain unanswered.

This is very unusual.  Maybe it's just this customer?

Steve

  - Original Message -
  From: SM Admin
  To: Declude.JunkMail@declude.com
  Sent: Monday, January 28, 2013 10:29 AM
  Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED 
KEY in diags.txt


  Is it possible that they issued you a new key when you renewed?

  And what emails did you write to?

  Ben

  From: Steve Cirivello
  Sent: Monday, January 28, 2013 7:18 AM
  To: Declude.JunkMail@declude.com
  Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS 
EXPIRED KEY in diags.txt

  Hello,

  We've been a Declude customer for many years.  We renewed the annual 
subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working 
with IS EXPIRED KEY in diags.txt

  We've been unable to reach anyone at Declude by phone or email since last 
Wednesday morning.  Has anyone contacted Declude recently and received a reply?

  Also, any suggestions for temporarily working around the IS EXPIRED KEY 
error.  Our customer/partner login on declude.com shows our subscription is 
valid until Jan 2014.  (We've considered purchasing a new subscription to get a 
new CODE/key, but if the purchase and CODE delivery process isn't completely 
automated we'd still be stuck.)

  Thanks.

  Steve


  --- This E-mail came from the Declude.JunkMail mailing list. To 
unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe 
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.

  --- This E-mail came from the Declude.JunkMail mailing list. To 
unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe 
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.

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unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe 
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.





  --
  ---
  Dean M. Lawrence
  INTERNET DATA TECHNOLOGY
  p // 888.438.4381 ext. 701
  w // www.idatatech.com
  f // www.facebook.com/idatatech
  t // www.twitter.com/idatatech

  Social Marketing | SEO | Design | Internet Development

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Declude.JunkMail". The archives can be found at http://www.mail-archive.com.

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Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

2013-01-30 Thread Dean Lawrence
Steve, were you able to get ahold of anyone at Declude? I need to reach
them as well and am running into similar issues as you. The odd thing is,
is that I Dave Barker a couple of weeks ago.


On Mon, Jan 28, 2013 at 5:22 PM, Steve Cirivello
wrote:

> **
> Thank you Ben for your suggestions.  The CODE/key as shown in our account
> on declude.com is identical to the value that's been in our declude.cfg
> file for some time.  Our account page shows valid through Jan 2014, but,
> there's a red circle (not the usual greeen circle) in the upper left corner
> of the product/subscription status display box.
>
> John (a new voice) fixed the subscription date last Wednesday morning.
> After the call, I bounced decludeproc, and, IS EXPIRED KEY is still in
> diags.txt.
>
> Since that call with John last Wednesday morning, email messages to the
> usual addresses (including supp...@declude.com) are unanswered.  Phone
> calls to Declude are not answered (except the auto-attendant) -  1 for
> sales now rolls to a Skype authentication, and  2 for support rolls to
> voice mail.
>
> I've bounced decludeproc several times a day since last Wednesday morning
> - no change.  Daily emails and voice messages remain unanswered.
>
> This is very unusual.  Maybe it's just this customer?
>
> Steve
>
>
> - Original Message -
> *From:* SM Admin 
> *To:* Declude.JunkMail@declude.com
> *Sent:* Monday, January 28, 2013 10:29 AM
> *Subject:* Re: [Declude.JunkMail] Declude subscription valid but IS
> EXPIRED KEY in diags.txt
>
>  Is it possible that they issued you a new key when you renewed?
>
> And what emails did you write to?
>
> Ben
>
>  *From:* Steve Cirivello 
> *Sent:* Monday, January 28, 2013 7:18 AM
> *To:* Declude.JunkMail@declude.com
> *Subject:* SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS
> EXPIRED KEY in diags.txt
>
>  Hello,
>
> We've been a Declude customer for many years.  We renewed the annual
> subscription last Monday, and, on Tuesday, Declude (for IMail) stopped
> working with IS EXPIRED KEY in diags.txt
>
> We've been unable to reach anyone at Declude by phone or email since last
> Wednesday morning.  Has anyone contacted Declude recently and received a
> reply?
>
> Also, any suggestions for temporarily working around the IS EXPIRED KEY
> error.  Our customer/partner login on declude.com shows our subscription
> is valid until Jan 2014.  (We've considered purchasing a new subscription
> to get a new CODE/key, but if the purchase and CODE delivery process isn't
> completely automated we'd still be stuck.)
>
> Thanks.
>
> Steve
>
>
> --- This E-mail came from the Declude.JunkMail mailing list. To
> unsubscribe, just send an E-mail to imail...@declude.com, and type
> "unsubscribe Declude.JunkMail". The archives can be found at
> http://www.mail-archive.com.
>
> --- This E-mail came from the Declude.JunkMail mailing list. To
> unsubscribe, just send an E-mail to imail...@declude.com, and type
> "unsubscribe Declude.JunkMail". The archives can be found at
> http://www.mail-archive.com.
>
>
> --- This E-mail came from the Declude.JunkMail mailing list. To
> unsubscribe, just send an E-mail to imail...@declude.com, and type
> "unsubscribe Declude.JunkMail". The archives can be found at
> http://www.mail-archive.com.
>



--
---
Dean M. Lawrence
INTERNET DATA TECHNOLOGY
p // 888.438.4381 ext. 701
w // www.idatatech.com
f // www.facebook.com/idatatech
t // www.twitter.com/idatatech

Social Marketing | SEO | Design | Internet Development


---
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type "unsubscribe Declude.JunkMail".  The archives can be found
at http://www.mail-archive.com.


Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

2013-01-28 Thread SM Admin
Hi Steve,

I'll admit this is worrisome.  My most recent declude contacts were with David 
Barker and his contact info is:

VP Operations Declude
Your Email security is our business
978.499.2933 office
978.988.1311 fax
dbar...@declude.com

I also got a few messages from:

Linda Pagillo
Declude Technical Support Engineer
866-332-5833 Ext. 2
lpagi...@declude.com

Post again if you have any update on reaching them or not.

Thanks,

Ben

- Original Message -
  From: Steve Cirivello
  To: Declude.JunkMail@declude.com
  Sent: Monday, January 28, 2013 2:22 PM
  Subject: SPAM-LOW: Re: [Declude.JunkMail] Declude subscription valid but IS 
EXPIRED KEY in diags.txt


  Thank you Ben for your suggestions.  The CODE/key as shown in our account on 
declude.com is identical to the value that's been in our declude.cfg file for 
some time.  Our account page shows valid through Jan 2014, but, there's a red 
circle (not the usual greeen circle) in the upper left corner of the 
product/subscription status display box.

  John (a new voice) fixed the subscription date last Wednesday morning.  After 
the call, I bounced decludeproc, and, IS EXPIRED KEY is still in diags.txt.

  Since that call with John last Wednesday morning, email messages to the usual 
addresses (including supp...@declude.com) are unanswered.  Phone calls to 
Declude are not answered (except the auto-attendant) -  1 for sales now rolls 
to a Skype authentication, and  2 for support rolls to voice mail.

  I've bounced decludeproc several times a day since last Wednesday morning - 
no change.  Daily emails and voice messages remain unanswered.

  This is very unusual.  Maybe it's just this customer?

  Steve

- Original Message -
From: SM Admin
To: Declude.JunkMail@declude.com
Sent: Monday, January 28, 2013 10:29 AM
Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED 
KEY in diags.txt


Is it possible that they issued you a new key when you renewed?

And what emails did you write to?

Ben

From: Steve Cirivello
Sent: Monday, January 28, 2013 7:18 AM
To: Declude.JunkMail@declude.com
Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS 
EXPIRED KEY in diags.txt

Hello,

We've been a Declude customer for many years.  We renewed the annual 
subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working 
with IS EXPIRED KEY in diags.txt

We've been unable to reach anyone at Declude by phone or email since last 
Wednesday morning.  Has anyone contacted Declude recently and received a reply?

Also, any suggestions for temporarily working around the IS EXPIRED KEY 
error.  Our customer/partner login on declude.com shows our subscription is 
valid until Jan 2014.  (We've considered purchasing a new subscription to get a 
new CODE/key, but if the purchase and CODE delivery process isn't completely 
automated we'd still be stuck.)

Thanks.

Steve


--- This E-mail came from the Declude.JunkMail mailing list. To 
unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe 
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.

--- This E-mail came from the Declude.JunkMail mailing list. To 
unsubscribe, just send an E-mail to imail...@declude.com, and type "unsubscribe 
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.

  --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, 
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Declude.JunkMail". The archives can be found at http://www.mail-archive.com.

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type "unsubscribe Declude.JunkMail".  The archives can be found
at http://www.mail-archive.com.


Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

2013-01-28 Thread Steve Cirivello
Thank you Ben for your suggestions.  The CODE/key as shown in our account on 
declude.com is identical to the value that's been in our declude.cfg file for 
some time.  Our account page shows valid through Jan 2014, but, there's a red 
circle (not the usual greeen circle) in the upper left corner of the 
product/subscription status display box.

John (a new voice) fixed the subscription date last Wednesday morning.  After 
the call, I bounced decludeproc, and, IS EXPIRED KEY is still in diags.txt.

Since that call with John last Wednesday morning, email messages to the usual 
addresses (including supp...@declude.com) are unanswered.  Phone calls to 
Declude are not answered (except the auto-attendant) -  1 for sales now rolls 
to a Skype authentication, and  2 for support rolls to voice mail.

I've bounced decludeproc several times a day since last Wednesday morning - no 
change.  Daily emails and voice messages remain unanswered.

This is very unusual.  Maybe it's just this customer?

Steve

  - Original Message -
  From: SM Admin
  To: Declude.JunkMail@declude.com
  Sent: Monday, January 28, 2013 10:29 AM
  Subject: Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY 
in diags.txt


  Is it possible that they issued you a new key when you renewed?

  And what emails did you write to?

  Ben

  From: Steve Cirivello
  Sent: Monday, January 28, 2013 7:18 AM
  To: Declude.JunkMail@declude.com
  Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS 
EXPIRED KEY in diags.txt

  Hello,

  We've been a Declude customer for many years.  We renewed the annual 
subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working 
with IS EXPIRED KEY in diags.txt

  We've been unable to reach anyone at Declude by phone or email since last 
Wednesday morning.  Has anyone contacted Declude recently and received a reply?

  Also, any suggestions for temporarily working around the IS EXPIRED KEY 
error.  Our customer/partner login on declude.com shows our subscription is 
valid until Jan 2014.  (We've considered purchasing a new subscription to get a 
new CODE/key, but if the purchase and CODE delivery process isn't completely 
automated we'd still be stuck.)

  Thanks.

  Steve


  --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, 
just send an E-mail to imail...@declude.com, and type "unsubscribe 
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.

  --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, 
just send an E-mail to imail...@declude.com, and type "unsubscribe 
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.

---
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type "unsubscribe Declude.JunkMail".  The archives can be found
at http://www.mail-archive.com.


Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

2013-01-28 Thread SM Admin
Is it possible that they issued you a new key when you renewed?

And what emails did you write to?

Ben

From: Steve Cirivello
Sent: Monday, January 28, 2013 7:18 AM
To: Declude.JunkMail@declude.com
Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS EXPIRED 
KEY in diags.txt

Hello,

We've been a Declude customer for many years.  We renewed the annual 
subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working 
with IS EXPIRED KEY in diags.txt

We've been unable to reach anyone at Declude by phone or email since last 
Wednesday morning.  Has anyone contacted Declude recently and received a reply?

Also, any suggestions for temporarily working around the IS EXPIRED KEY error.  
Our customer/partner login on declude.com shows our subscription is valid until 
Jan 2014.  (We've considered purchasing a new subscription to get a new 
CODE/key, but if the purchase and CODE delivery process isn't completely 
automated we'd still be stuck.)

Thanks.

Steve


--- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, 
just send an E-mail to imail...@declude.com, and type "unsubscribe 
Declude.JunkMail". The archives can be found at http://www.mail-archive.com.

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unsubscribe, just send an E-mail to imail...@declude.com, and
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at http://www.mail-archive.com.


[Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

2013-01-28 Thread Steve Cirivello
Hello,

We've been a Declude customer for many years.  We renewed the annual 
subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working 
with IS EXPIRED KEY in diags.txt

We've been unable to reach anyone at Declude by phone or email since last 
Wednesday morning.  Has anyone contacted Declude recently and received a reply?

Also, any suggestions for temporarily working around the IS EXPIRED KEY error.  
Our customer/partner login on declude.com shows our subscription is valid until 
Jan 2014.  (We've considered purchasing a new subscription to get a new 
CODE/key, but if the purchase and CODE delivery process isn't completely 
automated we'd still be stuck.)

Thanks.

Steve


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