Re: unfair business practices: Hamrick Software USA

[Dr Eberhard Lisse]

Steve,

Before throwing around adjectives, it would have been a simple matter of
looking at the web site:

https://www.hamrick.com/reg.html

Look for

Can I try VueScan before I buy?

Yes! You can, and should try VueScan before you purchase.
Make sure it works with your scanner before purchasing.

Don Knuth is happy, Marc Paré is happy, I am happy and IDGAF about your
happiness state.

el

On 2017-01-26 04:18, Steve Litt wrote:
[...]
> Dr Eberhard Lisse  wrote:
> 
>> Besides the fact that I fail to see what this has to do with LyX, I
>> have been using that particular package for many years (predominantly
>> on the Mac but also on Windows (and even on Linux)) and am not only
>> as happy with it as Prof Knuth, but also found them to be extremely
>> responsive to constructive criticism.
>
> Nothing in the preceding paragraph in any way refutes the OP's
> claim.  It's simply an anecdote proving that the OP's experience isn't
> universal.
>
>> They offer a free version for download which is identical but prints
>> watermarks, so one wonders if one should not have tested this before,
>> never mind a charge back.
>
> Was a "sold as is, no refunds" policy *prominently* displayed on all
> text and advertising material? If not, their response is sleazy.
>
> I keep going back to the snotty attitude, of the vendor, described
> by the OP. Unless somebody proves that the OP is lying or seriously
> altering the truth, I'm not going to buy from Vuescan, and I thank the
> OP for warning me.
[...]

Re: [discuss] unfair business practices: Hamrick Software USA

[Marc Paré]

Hi Michael,



On 2017-01-24 14:27, Michael Berger wrote:

Dear all,

if you should plan to purchase software from Hamrick Software USA
(www.hamrick.com), please, be warned not to be trapped by this Company's
fraudulent statements and business practices.

My story.

When looking for software to be used with HP Scanjet G4050 (not fully
supported by XSANE) I came across the 'VueScan' software from Hamrick.

The documentation and technical specification guaranteed exactly was
I was looking for: a software using TMAs (Transparent Media Adapters)
for scanning of color slides, color negatives etc. under Linux with my
scanner. See screenshot attached.

Fully convinced by what was stated I purchased the license to use
'VueScan Professional'' and made a credit card payment for US$ 89.95.

However, I could use VueScan for ordinary flat bed scanning only,
*nothing* else.

Upon my complaint Ed Hamrick wrote: 'Unfortunately, VueScan only works
with the transparency adapter on this scanner on Windows and Mac OS X
(but not Linux)'.

No sorry, no regrets, no money return, no compensation !

When I asked him if that was all he could say, I got the following
answer: '...please, make a bunch of postings mentioning VueScan. All
publicity is good publicity' Regards, Ed Hamrick

I all my life I have never seen such insensitivity and coolness
before.  What a highly educated and shifty business attitude!

Cheers,
Michael




I have used Vuescan, professional edition, for years and have never had 
any issues with the software, maker, nor with getting help with 
different scanners and getting help with issues.


It is unfortunate that your scanner does not work as you wish, however, 
the usual advice on the Hamrick site is to test your scanner first with 
the free version to make sure it works as you wish before buying any 
version of Vuescan. Perhaps this is the step you should have taken 
before purchasing the software?


From my experience with the developer and software, I fully endorse the 
software and maker, and, I believe that Vuescan sets the gold standard 
for scanner software. This is the only piece of commercial software that 
I have ever used on Mageia (or any Linux system) and still use it daily, 
100% satisfied and suggest to anyone needing professional level scanning 
software to test-try Vuescan and see why it sets the standard.


The Vuescan software dev updates the software almost monthly with new 
supported scanners and fixes to customer bug submissions. Vuescan also 
supports hundreds of scanner makes and models on Linux many of which do 
not work with XSane.


Note that I am in no way related nor connected to Hamrick nor Vuescan.

Cheers,

Marc


--
Marc Paré
m...@marcpare.com
http://www.parEntreprise.com
parEntreprise.com Supports OpenDocument Formats (ODF)
parEntreprise.com Supports http://www.LibreOffice.org

Re: unfair business practices: Hamrick Software USA

[Michael Berger]

On 01/26/2017 03:18 AM, Steve Litt wrote:

On Tue, 24 Jan 2017 16:41:33 +0200


On 2017-01-24 14:27, Michael Berger wrote:

Dear all,

if you should plan to purchase software from Hamrick Software USA
(www.hamrick.com), please, be warned not to be trapped by this
Company's fraudulent statements and business practices.

My story.

When looking for software to be used with HP Scanjet G4050 (not
fully supported by XSANE) I came across the 'VueScan' software from
Hamrick.

The documentation and technical specification guaranteed exactly was
I was looking for: a software using TMAs (Transparent Media
Adapters) for scanning of color slides, color negatives etc. under
Linux with my scanner. See screenshot attached.

Fully convinced by what was stated I purchased the license to use
'VueScan Professional'' and made a credit card payment for US$
89.95.

However, I could use VueScan for ordinary flat bed scanning only,
*nothing* else.

Upon my complaint Ed Hamrick wrote: 'Unfortunately, VueScan only
works with the transparency adapter on this scanner on Windows and
Mac OS X (but not Linux)'.

No sorry, no regrets, no money return, no compensation !

When I asked him if that was all he could say, I got the following
answer: '...please, make a bunch of postings mentioning VueScan. All
publicity is good publicity' :-) Regards, Ed Hamrick

I all my life I have never seen such insensitivity and coolness
before.  What a highly educated and shifty business attitude!

Cheers,
Michael

   

Dr Eberhard Lisse  wrote:


Besides the fact that I fail to see what this has to do with LyX, I
have been using that particular package for many years (predominantly
on the Mac but also on Windows (and even on Linux)) and am not only as
happy with it as Prof Knuth, but also found them to be extremely
responsive to constructive criticism.

Nothing in the preceding paragraph in any way refutes the OP's claim.
It's simply an anecdote proving that the OP's experience isn't
universal.


They offer a free version for download which is identical but prints
watermarks, so one wonders if one should not have tested this before,
never mind a charge back.

Was a "sold as is, no refunds" policy *prominently* displayed on all
text and advertising material? If not, their response is sleazy.

I keep going back to the snotty attitude, of the vendor, described by
the OP. Unless somebody proves that the OP is lying or seriously
altering the truth, I'm not going to buy from Vuescan, and I thank the
OP for warning me.
  
SteveT


Steve Litt
January 2017 featured book: Troubleshooting: Just the Facts
http://www.troubleshooters.com/tjust


Hi Steve,
thanks very much for your comment. You understood my intent and as well 
interpreted my  e-mail absolute correctly.
And NO!, there is/was no "sold as is, no refunds policy" or anything 
similar.


And yet, there seem to be people showing more sympathy (and perhaps even admiration) with 
Ed Hamrick and his business behavior than with my rather "antiquated stupidity".

Best,
Michael

Re: unfair business practices: Hamrick Software USA

[Steve Litt]

On Tue, 24 Jan 2017 16:41:33 +0200

> 
> On 2017-01-24 14:27, Michael Berger wrote:
> > Dear all,
> > 
> > if you should plan to purchase software from Hamrick Software USA
> > (www.hamrick.com), please, be warned not to be trapped by this
> > Company's fraudulent statements and business practices.
> > 
> > My story.
> > 
> > When looking for software to be used with HP Scanjet G4050 (not
> > fully supported by XSANE) I came across the 'VueScan' software from
> > Hamrick.
> >
> > The documentation and technical specification guaranteed exactly was
> > I was looking for: a software using TMAs (Transparent Media
> > Adapters) for scanning of color slides, color negatives etc. under
> > Linux with my scanner. See screenshot attached.
> >
> > Fully convinced by what was stated I purchased the license to use
> > 'VueScan Professional'' and made a credit card payment for US$
> > 89.95.
> >
> > However, I could use VueScan for ordinary flat bed scanning only,
> > *nothing* else.
> >
> > Upon my complaint Ed Hamrick wrote: 'Unfortunately, VueScan only
> > works with the transparency adapter on this scanner on Windows and
> > Mac OS X (but not Linux)'.
> >
> > No sorry, no regrets, no money return, no compensation !
> >
> > When I asked him if that was all he could say, I got the following
> > answer: '...please, make a bunch of postings mentioning VueScan. All
> > publicity is good publicity' :-) Regards, Ed Hamrick
> >
> > I all my life I have never seen such insensitivity and coolness
> > before.  What a highly educated and shifty business attitude!
> > 
> > Cheers,
> > Michael
> > 
> >   

Dr Eberhard Lisse  wrote:

> Besides the fact that I fail to see what this has to do with LyX, I
> have been using that particular package for many years (predominantly
> on the Mac but also on Windows (and even on Linux)) and am not only as
> happy with it as Prof Knuth, but also found them to be extremely
> responsive to constructive criticism.

Nothing in the preceding paragraph in any way refutes the OP's claim.
It's simply an anecdote proving that the OP's experience isn't
universal.

> They offer a free version for download which is identical but prints
> watermarks, so one wonders if one should not have tested this before,
> never mind a charge back.

Was a "sold as is, no refunds" policy *prominently* displayed on all
text and advertising material? If not, their response is sleazy.

I keep going back to the snotty attitude, of the vendor, described by
the OP. Unless somebody proves that the OP is lying or seriously
altering the truth, I'm not going to buy from Vuescan, and I thank the
OP for warning me.
 
SteveT

Steve Litt 
January 2017 featured book: Troubleshooting: Just the Facts
http://www.troubleshooters.com/tjust

Re: unfair business practices: Hamrick Software USA

[Dr Eberhard Lisse]

Besides the fact that I fail to see what this has to do with LyX, I
have been using that particular package for many years (predominantly
on the Mac but also on Windows (and even on Linux)) and am not only as
happy with it as Prof Knuth, but also found them to be extremely
responsive to constructive criticism.

They offer a free version for download which is identical but prints
watermarks, so one wonders if one should not have tested this before,
never mind a charge back.

greetings, el

On 2017-01-24 14:27, Michael Berger wrote:
> Dear all,
> 
> if you should plan to purchase software from Hamrick Software USA
> (www.hamrick.com), please, be warned not to be trapped by this Company's
> fraudulent statements and business practices.
> 
> My story.
> 
> When looking for software to be used with HP Scanjet G4050 (not fully
> supported by XSANE) I came across the 'VueScan' software from Hamrick.
>
> The documentation and technical specification guaranteed exactly was
> I was looking for: a software using TMAs (Transparent Media Adapters)
> for scanning of color slides, color negatives etc. under Linux with my
> scanner. See screenshot attached.
>
> Fully convinced by what was stated I purchased the license to use
> 'VueScan Professional'' and made a credit card payment for US$ 89.95.
>
> However, I could use VueScan for ordinary flat bed scanning only,
> *nothing* else.
>
> Upon my complaint Ed Hamrick wrote: 'Unfortunately, VueScan only works
> with the transparency adapter on this scanner on Windows and Mac OS X
> (but not Linux)'.
>
> No sorry, no regrets, no money return, no compensation !
>
> When I asked him if that was all he could say, I got the following
> answer: '...please, make a bunch of postings mentioning VueScan. All
> publicity is good publicity' :-) Regards, Ed Hamrick
>
> I all my life I have never seen such insensitivity and coolness
> before.  What a highly educated and shifty business attitude!
> 
> Cheers,
> Michael
> 
> 

unfair business practices: Hamrick Software USA

[Michael Berger]

Dear all,

if you should plan to purchase software from Hamrick Software USA 
(www.hamrick.com), please, be warned not to be trapped by this Company's 
fraudulent statements and business practices.


My story.

When looking for software to be used with HP Scanjet G4050 (not fully 
supported by XSANE) I came across the 'VueScan' software from Hamrick.


The documentation and technical specification guaranteed exactly was I 
was looking for: a software using TMAs (Transparent Media Adapters) for 
scanning of color slides, color negatives etc. under Linux with my 
scanner. See screenshot attached.


Fully convinced by what was stated I purchased the license to use 
'VueScan Professional'' and made a credit card payment for US$ 89.95.


However, I could use VueScan for ordinary flat bed scanning only, 
*nothing* else.


Upon my complaint Ed Hamrick wrote: 'Unfortunately, VueScan only works 
with the transparency adapter on this scanner on Windows and Mac OS X 
(but not Linux)'.


No sorry, no regrets, no money return, no compensation !

When I asked him if that was all he could say, I got the following 
answer: '...please, make a bunch of postings mentioning VueScan. All 
publicity is good publicity' :-) Regards, Ed Hamrick


I all my life I have never seen such insensitivity and coolness before. 
What a highly educated and shifty business attitude!


Cheers,
Michael




VueScan-Specs
Description: Adobe PDF document