OTRS 5.0.3
Linux Oracle Enterprise Linux 7 x64 (RHEL 7)
Database MariaDB 5.5 (MySQL 5.5)
For sure I did something terrible wrong in states customizing. Please,
you advise is welcome.
_*Symptom:*_
When opening the "Queue view", system throws "HTTP 500 Internal server
error".
_*Research:*_
t; applies to all such valid state types where
states are not existing or valid.
To fix: make sure SysConfig only presents valid state types that have
valid states attached.
On Tue, Dec 8, 2015 at 8:48 AM, Edson Richter
<edsonrich...@hotmail.com <mailto:edsonrich...@hotmail.com>> w
Hi!
In the queue view there are two tabs, and I can see "All tickets" and
"Available tickets" (sorry if it's not the correct translation).
Is there any easy (not programming) way to add a third "Pending tickets"
view into this screen?
Thanks for any tips.
--
Atenciosamente,
Edson Carlos
Em 01/12/2015 20:22, Nils Leideck escreveu:
Hi Edson,
On 01 Dec 2015, at 19:38, Edson Richter <edsonrich...@hotmail.com> wrote:
We are working in the migration from FreshDesk to OTRS. One feature in FreshDesk is that
Customers are tied to a "domain name" (example: @mycus
Hi!
We are working in the migration from FreshDesk to OTRS.
One feature in FreshDesk is that Customers are tied to a "domain name"
(example: @mycustomercompany.com), and then all tickets created from
users in that domain become users for that customer.
Is that possible in OTRS? How to
+1
I have similar issue
I do have the incoming mail address "supo...@minhaempresa.com", and I
don't auto-reply send to this address as well (because it will open
another article into the existing article).
Atenciosamente,
Edson Carlos Ericksson Richter
Em 11/12/2015 11:31, John Koch
I don't know why, but all e-mails I put in "Junk folder" and marked with
state "Deleted" get "Blocked" in my name.
How can I avoid this?
Thanks,
--
Atenciosamente,
Edson Carlos Ericksson Richter
-
OTRS mailing list: otrs -
vhost down to access only from the rdp server
On 24 Nov 2015 17:58, "Diego Chacón" <di...@gridshield.net
<mailto:di...@gridshield.net>> wrote:
You can use apache location ip limit.
https://httpd.apache.org/docs/2.2/howto/access.html
On Tue, Nov 24, 2015 at 1
Hi!
Is there any way to implement such configuration scenario?
1) Help desk employees and technicians can access OTRS from our Remote
Desktop Server only (it can be a source IP address check)
2) Customers can access from anywhere
I believe this could be achieved in two ways:
1) In user
,
Atenciosamente,
Edson Carlos Ericksson Richter
Em 24/11/2015 15:36, Raul Orav escreveu:
We are using 2 step authentification - Google Auth and https and allow
acces from outside too.
Regards,
Raul
On 24 Nov 2015, at 19:32, Edson Richter <edsonrich...@hotmail.com
<mailto:edsonrich...@hotmail.com&g
Hi!
I've very beginner with OTRS, and zero knowledge on Perl.
-> OTRS 5 patch 10 on OEL 7 x64, MariaDB database.
I've a Customer created with several (180) tickets on it from about 4 users.
All of users are associated with a Customer ID from day zero.
Now, I've created a group
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