Thanks to the repair shop, problem is solved. Thanks everyone, for your help.
On Tue, Feb 15, 2011 at 10:04 PM, Donk <[email protected]> wrote: > > > Well, the uninstall tool couldn't possibly change your version of > windows. But if you're really having problems and aren't sure what to > do, I guess a repair shop can help you. > > Good luck, > Donk > > > On 2/15/2011 10:41 PM, Brenda D wrote: > > I took someone's advice and used the uninstall tool from HP--which ended > up > > taking me back to Windows 95!!! I think I will have to take the computer > in > > to the repair shop. Nothing fixes it. > > > > On Tue, Feb 15, 2011 at 8:48 PM, Donk<[email protected]> wrote: > > > >> > >> Well, exactly what happens when you install the driver software and > >> printer? Does it seem to install fine? Do you get a message that says > >> the installation was successful? > >> > >> What version of windows do you have? If you go to Start, Control Panel, > >> and click the Printers category, does the HP printer show up? If you > >> see it, right-click on it and choose "Properties" from the popup menu. > >> You should find an option there to "Print a Test Page". What happens > >> when you click it? > >> > >> Good luck, > >> Donk > >> > >> > >> On 2/15/2011 7:15 PM, Brenda D wrote: > >>> I have tried this a few times (removed older versions, downloaded the > >>> drivers, followed the manual directions, etc.) but still have not > gotten > >>> anywhere. > >>> > >>> On Tue, Feb 15, 2011 at 4:43 PM, Donk<[email protected]> wrote: > >>> > >>>> Are you sure you downloaded the correct drivers? The HP support site > >>>> lists 3 different 1350 printers: > >>>> psc 1350 > >>>> psc 1350v > >>>> psc 1350xi > >>>> So be sure to pick the right version, and then be sure to get the > >>>> drivers for the right version of Windows you are running. > >>>> The drivers come bundled with software so it'll be a big download. > >>>> Before you try installing the drivers, first make sure older versions > >>>> are uninstalled. You can usually do this from Control Panel, > Add-Remove > >>>> programs (not sure of your windows version, so can't give exact > >>>> instructions). In the programs list look for any mention of HP > programs > >>>> and choose to "remove" or "uninstall" them. Be sure your printer is > NOT > >>>> connected to the PC and reboot. > >>>> Now, look at the printer manual and start from scratch following the > >>>> exact directions to install the printer. Instead of inserting the CD > >>>> you'll just double-click the driver file you downloaded. Usually the > >>>> instructions will tell you to NOT connect the printer until the > >>>> installation utility prompts you to do so. If you connect it too soon > >>>> the installation will fail - maybe that's what happened the other > times > >>>> you tried? > >>>> > >>>> Good luck, > >>>> Donk > >>>> > >>>> On 2/15/2011 11:51 AM, susieque22002 wrote: > >>>>> I don't have the CD-ROM for my hp psc 1350 all-in-one printer. I have > >>>> downloaded the manual and the software, but it's not connecting with > my > >>>> computer, so I can't print any document off of my computer. It will > >>>> photocopy, so the printer itself is working. I have been working on > this > >> for > >>>> the last 3 days without any luck. Do you have any solutions? > >>>>> Thank you. > >>>>> > >>>>> > >>>>> > >>>>> ------------------------------------ > >>>>> > >>>>> If you have any questions or problems with any aspect of this site, > >>>> please feel free to contact me directly [email protected] Please do > >> not > >>>> post personal issues directly to the group. > >>>>> To unsubscribe from this list, send an email to > >>>> [email protected] > >>>>> Thank you for using A-1 Computer TechYahoo! 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