Bharat-very interesting!

I Did apply but when they said that follow physical process, I left it.

One advice I would have given was to write to the CEO and then approach RBI. 
But since you have already filed, then let’s wait.

Regards,
Amar Jain

Sent from my iPhone

> On 20-Mar-2022, at 5:37 PM, Bharat <[email protected]> wrote:
> 
> the challenge is, while trying to file a follow up complaint with the
> hiegher ups, it started asking me to choose the correct  cotegory &
> refused  to allow me to proceed to the next level.
> 
> About the social media bit, you are right. Wonder, how i never thought of it.
> 
> Thank you,
> 
> bharat.
> 
>> On 3/20/22, Mahesh S. Panicker <[email protected]> wrote:
>> In the mean time, you can also use ICICI's social media pages to
>> highlight the issue. Post comments to some of their posts, then send a
>> private message detailing the issue. Also, keep the channels opened
>> with the higher authorities in the bank, the nodal officer, principal
>> nodal officer, and also try finding out the CEO desk mail ID and let
>> them know about the issue. Based on my experience, the people at the
>> higher levels at ICICI, seem to be more sensitive and sensible.
>> 
>>> On 3/20/22, Bharat <[email protected]> wrote:
>>> I have finally gone ahead & complained to RBI regarding this. Although
>>> I couldn't manage to save my complaint copy due to some confusion. I
>>> tried to reach out to their futher complaint authorities but all the
>>> time i Kept getting  a message saying this particular complaint
>>> doesn't belong to their queue.
>>> 
>>> Lets see, what does ICICI bank say about it.
>>> 
>>> Thank you once again to everyone for their guidance in this regard. I
>>> would get back to you with what happens in  this regard.
>>> 
>>> thank you,
>>> 
>>> bharat.
>>> 
>>> On 3/20/22, Shek Mohammad Ali <[email protected]> wrote:
>>>> I'm also puzzled how they are stating that physical KYC is no more.
>>>> I just did physical KYC in HDFC by visiting to the branch yesterday.
>>>> On the other hand, I had applied for am Icici card couple of months back
>>>> but
>>>> had not got any update concerning my application though.
>>>> Probably internally they might have discontinued physical KYC and please
>>>> ask
>>>> them to provide circular/notification from the RBI or from Icici itself.
>>>> 
>>>> 
>>>> Thanks and best regards,
>>>> Ali
>>>> Sent from my iPhone
>>>> 
>>>>> On 19-Mar-2022, at 9:13 PM, Harshit Lohia <[email protected]> wrote:
>>>>> 
>>>>> Hi,
>>>>> RBI guidelines on Video KYC can be accessed from the below link
>>>>> https://rbidocs.rbi.org.in/rdocs/notification/PDFs/NT354BE2BCC23B344982BD5793737940EFF3.PDF
>>>>> 
>>>>>> On 3/19/22, Harshit Lohia <[email protected]> wrote:
>>>>>> Hi Bharat,
>>>>>> Proceed with registering your complaint with RBI Ombudsman. I am not
>>>>>> aware of RBI guidelines by which physical KYC is permanently closed.
>>>>>> 
>>>>>>> On 3/17/22, Bharat <[email protected]> wrote:
>>>>>>> Hi all,
>>>>>>> 
>>>>>>> I have heard from ICICI regarding my request. As expected, they
>>>>>>> refuse
>>>>>>> to help. Should I still continue to persue their complaint redressal
>>>>>>> system or directly reach out to RBI in this regard.
>>>>>>> 
>>>>>>> Please have a look at the below mail:
>>>>>>> 
>>>>>>> ---------
>>>>>>> 
>>>>>>> Dear Customer,
>>>>>>> 
>>>>>>> Greetings from ICICI Bank.
>>>>>>> 
>>>>>>> Hope you and your loved ones are healthy and safe.
>>>>>>> 
>>>>>>> We sincerely regret for the delay in response and inconvenience
>>>>>>> caused
>>>>>>> to
>>>>>>> you.
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> Based on our record your application is not eligible for video KYC.
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> In case you wish to do video KYC, we suggest cancelling the
>>>>>>> application and applying again. You can opt for Video KYC in the new
>>>>>>> application.
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> However, please be informed that the cancellation request will take 7
>>>>>>> working days to get processed and the application will be de-linked
>>>>>>> in
>>>>>>> another 7 working days.
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> Hence you can apply again only post 14 working days. Please revert
>>>>>>> back to us with your confirmation and we shall raise a request for
>>>>>>> cancellation.
>>>>>>> 
>>>>>>> Please be informed that due to RBI guidelines, Physical KYC is
>>>>>>> permanently closed. You can only apply through Video KYC if Aadhaar
>>>>>>> linked with your mobile number and complete address updated in your
>>>>>>> Aadhaar.
>>>>>>> 
>>>>>>> 
>>>>>>> Looking forward to more opportunities to be of service to you
>>>>>>> 
>>>>>>> Thank you for giving us the opportunity to serve.
>>>>>>> 
>>>>>>> Bank Digitally and Stay Safe!
>>>>>>> 
>>>>>>> Sincerely,
>>>>>>> 
>>>>>>> 
>>>>>>> Manimegalai R
>>>>>>> Customer Service Officer
>>>>>>> ICICI Bank Limited
>>>>>>> 
>>>>>>> On 3/16/22, Bharat <[email protected]> wrote:
>>>>>>>> Hi Harshit,
>>>>>>>> 
>>>>>>>> Thank you so much for the prompt reply. I would surely do that in
>>>>>>>> case
>>>>>>>> nothing works & would certainly get back witht he final outcome.
>>>>>>>> 
>>>>>>>> Thank you,
>>>>>>>> 
>>>>>>>> Bharat.
>>>>>>>> 
>>>>>>>> On 3/15/22, Harshit Lohia <[email protected]> wrote:
>>>>>>>>> Dear Mr. Bharat,
>>>>>>>>> Please note the date on which you have made a complaint to ICICI
>>>>>>>>> bank.
>>>>>>>>> On 30th day of filing complaint with ICICI bank approach RBI
>>>>>>>>> Ombudsman
>>>>>>>>> via CMS portal. The link is available on RBI's official website.
>>>>>>>>> While
>>>>>>>>> registering the complaint mention that you have approached the bank
>>>>>>>>> on
>>>>>>>>> which date; your declaration in this regard may suffice. You may
>>>>>>>>> choose to attach any other document/communication such as mail
>>>>>>>>> regarding schedule of KYC call or application copy. If you don't
>>>>>>>>> have
>>>>>>>>> any document you may submit the complaint without any attachment
>>>>>>>>> also.
>>>>>>>>> This pressurises the bank to act with urgency.
>>>>>>>>> 
>>>>>>>>> Regards
>>>>>>>>> Harshit
>>>>>>>>> 
>>>>>>>>> On 3/15/22, Bharat <[email protected]> wrote:
>>>>>>>>>> Hi,
>>>>>>>>>> 
>>>>>>>>>> Here is the update on this. My Kyc has now been rescheduled for
>>>>>>>>>> the
>>>>>>>>>> 3rd time. On  each of these days, let alone the represetative
>>>>>>>>>> visit,
>>>>>>>>>> I
>>>>>>>>>> haven't even received a phone call from anyone.
>>>>>>>>>> 
>>>>>>>>>> I have also written to ICICI on their website for the 1st level
>>>>>>>>>> complaint but to no avail as no one got back to me. Considering,
>>>>>>>>>> ICICI
>>>>>>>>>> did not send me a copy of my submission to me despite asking for
>>>>>>>>>> my
>>>>>>>>>> email ID at the time of submitting my request, I don't even have a
>>>>>>>>>> proof of my submission.
>>>>>>>>>> 
>>>>>>>>>> I called up the Amazon customercare who assured me that they have
>>>>>>>>>> raised my concern to the verification department & have lined up
>>>>>>>>>> my
>>>>>>>>>> request at the high priority. In such a scenario I technically
>>>>>>>>>> have
>>>>>>>>>> no
>>>>>>>>>> proof of having reached out to ICICI to be attached at the time of
>>>>>>>>>> complaining to banking ombudsman.
>>>>>>>>>> 
>>>>>>>>>> Thank you,
>>>>>>>>>> 
>>>>>>>>>> Bharat.
>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>>> On 3/10/22, Harshit Lohia <[email protected]> wrote:
>>>>>>>>>>> Hi,
>>>>>>>>>>> Write a complaint to ICICI bank on their website using their
>>>>>>>>>>> online
>>>>>>>>>>> grievance redressal form. Mention that if  they do not comply
>>>>>>>>>>> within
>>>>>>>>>>> 30 days, you will be forced to file a complaint with RBI
>>>>>>>>>>> Ombudsman
>>>>>>>>>>> as
>>>>>>>>>>> per the provisions of RBI circular on 'Banking services to senior
>>>>>>>>>>> citizens and the disabled' dated November 9, 2017. They will
>>>>>>>>>>> surely
>>>>>>>>>>> respond.
>>>>>>>>>>> 
>>>>>>>>>>> On 3/9/22, Mahesh S. Panicker <[email protected]> wrote:
>>>>>>>>>>>> Standard Chartered did V KYC for me without drama. With ICICI,
>>>>>>>>>>>> it
>>>>>>>>>>>> was
>>>>>>>>>>>> originally very difficult, pre-Covid times it was and they
>>>>>>>>>>>> originally
>>>>>>>>>>>> refused to process my documents after home KYC. As I kept
>>>>>>>>>>>> writing,
>>>>>>>>>>>> and
>>>>>>>>>>>> using up all avenues of protest and complaind, they eventually
>>>>>>>>>>>> processed my application. It was the ICICI Platinum card. On the
>>>>>>>>>>>> basis
>>>>>>>>>>>> of that card, I got the AmazonPay card issued without any
>>>>>>>>>>>> issues,
>>>>>>>>>>>> and
>>>>>>>>>>>> the onboarding process in that case took just a couple of
>>>>>>>>>>>> minutes.
>>>>>>>>>>>> 
>>>>>>>>>>>> On 3/9/22, Sandesh <[email protected]> wrote:
>>>>>>>>>>>>> You could certainly schedule for V KYC and it has to be done
>>>>>>>>>>>>> without
>>>>>>>>>>>>> any
>>>>>>>>>>>>> issue.
>>>>>>>>>>>>> You could also write to Amazon and ICICI bank telling them
>>>>>>>>>>>>> these
>>>>>>>>>>>>> things.
>>>>>>>>>>>>> and if you are comfortable for home KYC, ask them why even
>>>>>>>>>>>>> after
>>>>>>>>>>>>> making
>>>>>>>>>>>>> it
>>>>>>>>>>>>> scheduled is not done so far? Amazon would certainly be of
>>>>>>>>>>>>> assistance
>>>>>>>>>>>>> here.
>>>>>>>>>>>>> 
>>>>>>>>>>>>> I did get this credit card about 2 and half years back without
>>>>>>>>>>>>> any
>>>>>>>>>>>>> problem.
>>>>>>>>>>>>> 
>>>>>>>>>>>>> the person came to my residence and everything went smoothly.
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Vande Mataram
>>>>>>>>>>>>> 
>>>>>>>>>>>>> ----- Original Message -----
>>>>>>>>>>>>> From: "Bharat" <[email protected]>
>>>>>>>>>>>>> To: "AccessIndia: a list for discussing accessibility and
>>>>>>>>>>>>> issues
>>>>>>>>>>>>> concerning
>>>>>>>>>>>>> 
>>>>>>>>>>>>> the disabled." <[email protected]>
>>>>>>>>>>>>> Sent: Wednesday, March 9, 2022 9:36 PM
>>>>>>>>>>>>> Subject: [AI] KYC for banking facilities for the blind
>>>>>>>>>>>>> 
>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Hi all,
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> I recently filled up the online application for the Amazon
>>>>>>>>>>>>>> ICICI
>>>>>>>>>>>>>> credit card & was presented with the video KYC option. Once I
>>>>>>>>>>>>>> opted
>>>>>>>>>>>>>> for that, the representative refused to conduct my KYC once
>>>>>>>>>>>>>> she
>>>>>>>>>>>>>> realised me being blind. She instead suggested me to opt for
>>>>>>>>>>>>>> the
>>>>>>>>>>>>>> home
>>>>>>>>>>>>>> document collection option.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> I have scheduled the home collection thrice but no one has
>>>>>>>>>>>>>> come
>>>>>>>>>>>>>> up
>>>>>>>>>>>>>> for
>>>>>>>>>>>>>> it till now.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> I would like to know, if the video KYC is not for the blind. &
>>>>>>>>>>>>>> if
>>>>>>>>>>>>>> yes,
>>>>>>>>>>>>>> then what are the rules for it.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Bharat.
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> Disclaimer:
>>>>>>>>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the
>>>>>>>>>>>>>> thinking
>>>>>>>>>>>>>> of
>>>>>>>>>>>>>> the person sending the mail and AI in no way relates itself to
>>>>>>>>>>>>>> its
>>>>>>>>>>>>>> veracity;
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> 2. AI cannot be held liable for any commission/omission based
>>>>>>>>>>>>>> on
>>>>>>>>>>>>>> the
>>>>>>>>>>>>>> mails
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> sent through this mailing list..
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> 
>>>>>>>>>>>>>> Search for old postings at:
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>>>>>>>>>>>>>> ---
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>>>>>>>>>>>>>> "AccessIndia" group.
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>>>>>>>>>>>>>> send
>>>>>>>>>>>>>> an
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>>>>>>>>>>>>>> 
>>>>>>>>>>>>> 
>>>>>>>>>>>>> --
>>>>>>>>>>>>> Disclaimer:
>>>>>>>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the
>>>>>>>>>>>>> thinking
>>>>>>>>>>>>> of
>>>>>>>>>>>>> the
>>>>>>>>>>>>> person sending the mail and AI in no way relates itself to its
>>>>>>>>>>>>> veracity;
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>>>>>>>>>>>>> 2. AI cannot be held liable for any commission/omission based
>>>>>>>>>>>>> on
>>>>>>>>>>>>> the
>>>>>>>>>>>>> mails
>>>>>>>>>>>>> sent through this mailing list..
>>>>>>>>>>>>> 
>>>>>>>>>>>>> 
>>>>>>>>>>>>> Search for old postings at:
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>>>>>>>>>>>>> 
>>>>>>>>>>>> 
>>>>>>>>>>>> 
>>>>>>>>>>>> --
>>>>>>>>>>>> Dr. Mahesh S. Panicker
>>>>>>>>>>>> Associate Professor,
>>>>>>>>>>>> Department of Political Science,
>>>>>>>>>>>> Lady Shri Ram College for Women,
>>>>>>>>>>>> Lajpat Nagar
>>>>>>>>>>>> New Delhi 110024
>>>>>>>>>>>> 
>>>>>>>>>>>> --
>>>>>>>>>>>> Disclaimer:
>>>>>>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the
>>>>>>>>>>>> thinking
>>>>>>>>>>>> of
>>>>>>>>>>>> the
>>>>>>>>>>>> person sending the mail and AI in no way relates itself to its
>>>>>>>>>>>> veracity;
>>>>>>>>>>>> 
>>>>>>>>>>>> 2. AI cannot be held liable for any commission/omission based on
>>>>>>>>>>>> the
>>>>>>>>>>>> mails
>>>>>>>>>>>> sent through this mailing list..
>>>>>>>>>>>> 
>>>>>>>>>>>> 
>>>>>>>>>>>> Search for old postings at:
>>>>>>>>>>>> http://www.mail-archive.com/[email protected]/
>>>>>>>>>>>> ---
>>>>>>>>>>>> You received this message because you are subscribed to the
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>>>>>>>>>>>> Groups
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>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>>> it,
>>>>>>>>>>>> send
>>>>>>>>>>>> an
>>>>>>>>>>>> email to [email protected].
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>>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> --
>>>>>>>>>>> Thanks & Regards
>>>>>>>>>>> Harshit Lohia
>>>>>>>>>>> 
>>>>>>>>>>> --
>>>>>>>>>>> Disclaimer:
>>>>>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the
>>>>>>>>>>> thinking
>>>>>>>>>>> of
>>>>>>>>>>> the
>>>>>>>>>>> person sending the mail and AI in no way relates itself to its
>>>>>>>>>>> veracity;
>>>>>>>>>>> 
>>>>>>>>>>> 2. AI cannot be held liable for any commission/omission based on
>>>>>>>>>>> the
>>>>>>>>>>> mails
>>>>>>>>>>> sent through this mailing list..
>>>>>>>>>>> 
>>>>>>>>>>> 
>>>>>>>>>>> Search for old postings at:
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>>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>>> --
>>>>>>>>>> Disclaimer:
>>>>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the
>>>>>>>>>> thinking
>>>>>>>>>> of
>>>>>>>>>> the
>>>>>>>>>> person sending the mail and AI in no way relates itself to its
>>>>>>>>>> veracity;
>>>>>>>>>> 
>>>>>>>>>> 2. AI cannot be held liable for any commission/omission based on
>>>>>>>>>> the
>>>>>>>>>> mails
>>>>>>>>>> sent through this mailing list..
>>>>>>>>>> 
>>>>>>>>>> 
>>>>>>>>>> Search for old postings at:
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>>>>>>>>>> send
>>>>>>>>>> an
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>>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> --
>>>>>>>>> Thanks & Regards
>>>>>>>>> Harshit Lohia
>>>>>>>>> 
>>>>>>>>> --
>>>>>>>>> Disclaimer:
>>>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the
>>>>>>>>> thinking
>>>>>>>>> of
>>>>>>>>> the
>>>>>>>>> person sending the mail and AI in no way relates itself to its
>>>>>>>>> veracity;
>>>>>>>>> 
>>>>>>>>> 2. AI cannot be held liable for any commission/omission based on
>>>>>>>>> the
>>>>>>>>> mails
>>>>>>>>> sent through this mailing list..
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> Search for old postings at:
>>>>>>>>> http://www.mail-archive.com/[email protected]/
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>>>>>>>>> send
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>>>>>>>>> 
>>>>>>>> 
>>>>>>> 
>>>>>>> --
>>>>>>> Disclaimer:
>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking
>>>>>>> of
>>>>>>> the
>>>>>>> person sending the mail and AI in no way relates itself to its
>>>>>>> veracity;
>>>>>>> 
>>>>>>> 2. AI cannot be held liable for any commission/omission based on the
>>>>>>> mails
>>>>>>> sent through this mailing list..
>>>>>>> 
>>>>>>> 
>>>>>>> Search for old postings at:
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>>>>>>> send
>>>>>>> an
>>>>>>> email to [email protected].
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>>>>>>> 
>>>>>> 
>>>>>> 
>>>>>> --
>>>>>> Thanks & Regards
>>>>>> Harshit Lohia
>>>>>> 
>>>>> 
>>>>> 
>>>>> --
>>>>> Thanks & Regards
>>>>> Harshit Lohia
>>>>> 
>>>>> --
>>>>> Disclaimer:
>>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking
>>>>> of
>>>>> the person sending the mail and AI in no way relates itself to its
>>>>> veracity;
>>>>> 
>>>>> 2. AI cannot be held liable for any commission/omission based on the
>>>>> mails
>>>>> sent through this mailing list..
>>>>> 
>>>>> 
>>>>> Search for old postings at:
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>>>> 
>>>> --
>>>> Disclaimer:
>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of
>>>> the
>>>> person sending the mail and AI in no way relates itself to its veracity;
>>>> 
>>>> 2. AI cannot be held liable for any commission/omission based on the
>>>> mails
>>>> sent through this mailing list..
>>>> 
>>>> 
>>>> Search for old postings at:
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>>>> 
>>> 
>>> --
>>> Disclaimer:
>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of
>>> the
>>> person sending the mail and AI in no way relates itself to its veracity;
>>> 
>>> 2. AI cannot be held liable for any commission/omission based on the
>>> mails
>>> sent through this mailing list..
>>> 
>>> 
>>> Search for old postings at:
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>>> 
>> 
>> 
>> --
>> Dr. Mahesh S. Panicker
>> Associate Professor,
>> Department of Political Science,
>> Lady Shri Ram College for Women,
>> Lajpat Nagar
>> New Delhi 110024
>> 
>> --
>> Disclaimer:
>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of the
>> person sending the mail and AI in no way relates itself to its veracity;
>> 
>> 2. AI cannot be held liable for any commission/omission based on the mails
>> sent through this mailing list..
>> 
>> 
>> Search for old postings at:
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>> ---
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>> To unsubscribe from this group and stop receiving emails from it, send an
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>> 
> 
> -- 
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
> person sending the mail and AI in no way relates itself to its veracity;
> 
> 2. AI cannot be held liable for any commission/omission based on the mails 
> sent through this mailing list..
> 
> 
> Search for old postings at:
> http://www.mail-archive.com/[email protected]/
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-- 
Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..


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