Hi, RBI guidelines on Video KYC can be accessed from the below link https://rbidocs.rbi.org.in/rdocs/notification/PDFs/NT354BE2BCC23B344982BD5793737940EFF3.PDF
On 3/19/22, Harshit Lohia <[email protected]> wrote: > Hi Bharat, > Proceed with registering your complaint with RBI Ombudsman. I am not > aware of RBI guidelines by which physical KYC is permanently closed. > > On 3/17/22, Bharat <[email protected]> wrote: >> Hi all, >> >> I have heard from ICICI regarding my request. As expected, they refuse >> to help. Should I still continue to persue their complaint redressal >> system or directly reach out to RBI in this regard. >> >> Please have a look at the below mail: >> >> --------- >> >> Dear Customer, >> >> Greetings from ICICI Bank. >> >> Hope you and your loved ones are healthy and safe. >> >> We sincerely regret for the delay in response and inconvenience caused to >> you. >> >> >> >> Based on our record your application is not eligible for video KYC. >> >> >> >> In case you wish to do video KYC, we suggest cancelling the >> application and applying again. You can opt for Video KYC in the new >> application. >> >> >> >> However, please be informed that the cancellation request will take 7 >> working days to get processed and the application will be de-linked in >> another 7 working days. >> >> >> >> Hence you can apply again only post 14 working days. Please revert >> back to us with your confirmation and we shall raise a request for >> cancellation. >> >> Please be informed that due to RBI guidelines, Physical KYC is >> permanently closed. You can only apply through Video KYC if Aadhaar >> linked with your mobile number and complete address updated in your >> Aadhaar. >> >> >> Looking forward to more opportunities to be of service to you >> >> Thank you for giving us the opportunity to serve. >> >> Bank Digitally and Stay Safe! >> >> Sincerely, >> >> >> Manimegalai R >> Customer Service Officer >> ICICI Bank Limited >> >> On 3/16/22, Bharat <[email protected]> wrote: >>> Hi Harshit, >>> >>> Thank you so much for the prompt reply. I would surely do that in case >>> nothing works & would certainly get back witht he final outcome. >>> >>> Thank you, >>> >>> Bharat. >>> >>> On 3/15/22, Harshit Lohia <[email protected]> wrote: >>>> Dear Mr. Bharat, >>>> Please note the date on which you have made a complaint to ICICI bank. >>>> On 30th day of filing complaint with ICICI bank approach RBI Ombudsman >>>> via CMS portal. The link is available on RBI's official website. While >>>> registering the complaint mention that you have approached the bank on >>>> which date; your declaration in this regard may suffice. You may >>>> choose to attach any other document/communication such as mail >>>> regarding schedule of KYC call or application copy. If you don't have >>>> any document you may submit the complaint without any attachment also. >>>> This pressurises the bank to act with urgency. >>>> >>>> Regards >>>> Harshit >>>> >>>> On 3/15/22, Bharat <[email protected]> wrote: >>>>> Hi, >>>>> >>>>> Here is the update on this. My Kyc has now been rescheduled for the >>>>> 3rd time. On each of these days, let alone the represetative visit, I >>>>> haven't even received a phone call from anyone. >>>>> >>>>> I have also written to ICICI on their website for the 1st level >>>>> complaint but to no avail as no one got back to me. Considering, ICICI >>>>> did not send me a copy of my submission to me despite asking for my >>>>> email ID at the time of submitting my request, I don't even have a >>>>> proof of my submission. >>>>> >>>>> I called up the Amazon customercare who assured me that they have >>>>> raised my concern to the verification department & have lined up my >>>>> request at the high priority. In such a scenario I technically have no >>>>> proof of having reached out to ICICI to be attached at the time of >>>>> complaining to banking ombudsman. >>>>> >>>>> Thank you, >>>>> >>>>> Bharat. >>>>> >>>>> >>>>> >>>>> On 3/10/22, Harshit Lohia <[email protected]> wrote: >>>>>> Hi, >>>>>> Write a complaint to ICICI bank on their website using their online >>>>>> grievance redressal form. Mention that if they do not comply within >>>>>> 30 days, you will be forced to file a complaint with RBI Ombudsman as >>>>>> per the provisions of RBI circular on 'Banking services to senior >>>>>> citizens and the disabled' dated November 9, 2017. They will surely >>>>>> respond. >>>>>> >>>>>> On 3/9/22, Mahesh S. Panicker <[email protected]> wrote: >>>>>>> Standard Chartered did V KYC for me without drama. With ICICI, it >>>>>>> was >>>>>>> originally very difficult, pre-Covid times it was and they >>>>>>> originally >>>>>>> refused to process my documents after home KYC. As I kept writing, >>>>>>> and >>>>>>> using up all avenues of protest and complaind, they eventually >>>>>>> processed my application. It was the ICICI Platinum card. On the >>>>>>> basis >>>>>>> of that card, I got the AmazonPay card issued without any issues, >>>>>>> and >>>>>>> the onboarding process in that case took just a couple of minutes. >>>>>>> >>>>>>> On 3/9/22, Sandesh <[email protected]> wrote: >>>>>>>> You could certainly schedule for V KYC and it has to be done >>>>>>>> without >>>>>>>> any >>>>>>>> issue. >>>>>>>> You could also write to Amazon and ICICI bank telling them these >>>>>>>> things. >>>>>>>> and if you are comfortable for home KYC, ask them why even after >>>>>>>> making >>>>>>>> it >>>>>>>> scheduled is not done so far? Amazon would certainly be of >>>>>>>> assistance >>>>>>>> here. >>>>>>>> >>>>>>>> I did get this credit card about 2 and half years back without any >>>>>>>> problem. >>>>>>>> >>>>>>>> the person came to my residence and everything went smoothly. >>>>>>>> >>>>>>>> Vande Mataram >>>>>>>> >>>>>>>> ----- Original Message ----- >>>>>>>> From: "Bharat" <[email protected]> >>>>>>>> To: "AccessIndia: a list for discussing accessibility and issues >>>>>>>> concerning >>>>>>>> >>>>>>>> the disabled." <[email protected]> >>>>>>>> Sent: Wednesday, March 9, 2022 9:36 PM >>>>>>>> Subject: [AI] KYC for banking facilities for the blind >>>>>>>> >>>>>>>> >>>>>>>>> Hi all, >>>>>>>>> >>>>>>>>> I recently filled up the online application for the Amazon ICICI >>>>>>>>> credit card & was presented with the video KYC option. Once I >>>>>>>>> opted >>>>>>>>> for that, the representative refused to conduct my KYC once she >>>>>>>>> realised me being blind. She instead suggested me to opt for the >>>>>>>>> home >>>>>>>>> document collection option. >>>>>>>>> >>>>>>>>> I have scheduled the home collection thrice but no one has come up >>>>>>>>> for >>>>>>>>> it till now. >>>>>>>>> >>>>>>>>> I would like to know, if the video KYC is not for the blind. & if >>>>>>>>> yes, >>>>>>>>> then what are the rules for it. >>>>>>>>> >>>>>>>>> Thank you, >>>>>>>>> >>>>>>>>> Bharat. >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Disclaimer: >>>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>>>> thinking >>>>>>>>> of >>>>>>>>> the person sending the mail and AI in no way relates itself to its >>>>>>>>> veracity; >>>>>>>>> >>>>>>>>> 2. AI cannot be held liable for any commission/omission based on >>>>>>>>> the >>>>>>>>> mails >>>>>>>>> >>>>>>>>> sent through this mailing list.. >>>>>>>>> >>>>>>>>> >>>>>>>>> Search for old postings at: >>>>>>>>> http://www.mail-archive.com/[email protected]/ >>>>>>>>> --- >>>>>>>>> You received this message because you are subscribed to the Google >>>>>>>>> Groups >>>>>>>>> >>>>>>>>> "AccessIndia" group. >>>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>>> send >>>>>>>>> an >>>>>>>>> >>>>>>>>> email to [email protected]. >>>>>>>>> To view this discussion on the web visit >>>>>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UD_viiMNpc-yEsOSK7DyKa9x0ywE2A36B6US-%3DQ_sZzfA%40mail.gmail.com. >>>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> Disclaimer: >>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>>> thinking >>>>>>>> of >>>>>>>> the >>>>>>>> person sending the mail and AI in no way relates itself to its >>>>>>>> veracity; >>>>>>>> >>>>>>>> 2. AI cannot be held liable for any commission/omission based on >>>>>>>> the >>>>>>>> mails >>>>>>>> sent through this mailing list.. >>>>>>>> >>>>>>>> >>>>>>>> Search for old postings at: >>>>>>>> http://www.mail-archive.com/[email protected]/ >>>>>>>> --- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups >>>>>>>> "AccessIndia" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>> send >>>>>>>> an >>>>>>>> email to [email protected]. >>>>>>>> To view this discussion on the web visit >>>>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/001001d833dc%246bb40050%240201a8c0%40DESKTOPNR7CDRK. >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Dr. Mahesh S. Panicker >>>>>>> Associate Professor, >>>>>>> Department of Political Science, >>>>>>> Lady Shri Ram College for Women, >>>>>>> Lajpat Nagar >>>>>>> New Delhi 110024 >>>>>>> >>>>>>> -- >>>>>>> Disclaimer: >>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>> thinking >>>>>>> of >>>>>>> the >>>>>>> person sending the mail and AI in no way relates itself to its >>>>>>> veracity; >>>>>>> >>>>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>>>> mails >>>>>>> sent through this mailing list.. >>>>>>> >>>>>>> >>>>>>> Search for old postings at: >>>>>>> http://www.mail-archive.com/[email protected]/ >>>>>>> --- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups >>>>>>> "AccessIndia" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>> send >>>>>>> an >>>>>>> email to [email protected]. >>>>>>> To view this discussion on the web visit >>>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFAyNEPV_ZhuYxyTxRDabHKCSFev7bvfhF6Zf8iqxGAxgz7b%3Dw%40mail.gmail.com. >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Thanks & Regards >>>>>> Harshit Lohia >>>>>> >>>>>> -- >>>>>> Disclaimer: >>>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>>> of >>>>>> the >>>>>> person sending the mail and AI in no way relates itself to its >>>>>> veracity; >>>>>> >>>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>>> mails >>>>>> sent through this mailing list.. >>>>>> >>>>>> >>>>>> Search for old postings at: >>>>>> http://www.mail-archive.com/[email protected]/ >>>>>> --- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups >>>>>> "AccessIndia" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send >>>>>> an >>>>>> email to [email protected]. >>>>>> To view this discussion on the web visit >>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoxDRcTcep4E7JzKifD0YoOfnL8XO8pBodFBgwkDdhTFgA%40mail.gmail.com. >>>>>> >>>>> >>>>> -- >>>>> Disclaimer: >>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>> of >>>>> the >>>>> person sending the mail and AI in no way relates itself to its >>>>> veracity; >>>>> >>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>> mails >>>>> sent through this mailing list.. >>>>> >>>>> >>>>> Search for old postings at: >>>>> http://www.mail-archive.com/[email protected]/ >>>>> --- >>>>> You received this message because you are subscribed to the Google >>>>> Groups >>>>> "AccessIndia" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an >>>>> email to [email protected]. >>>>> To view this discussion on the web visit >>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UCVZKkjtSP7Ap338LMq1ppQ6rekP8KiuGM8YnSvKkFf%2BQ%40mail.gmail.com. >>>>> >>>> >>>> >>>> -- >>>> Thanks & Regards >>>> Harshit Lohia >>>> >>>> -- >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> of >>>> the >>>> person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on the >>>> mails >>>> sent through this mailing list.. >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups >>>> "AccessIndia" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an >>>> email to [email protected]. >>>> To view this discussion on the web visit >>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuox0V%3Dihu52ebcD-DzTFFrWd9Dhp_hCSerVcJG9Reh29Tg%40mail.gmail.com. >>>> >>> >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UA%3DA2YL-Mu9dowhERBf%3DUtAM6Sp0GL7-FAHeTnqkUaMMA%40mail.gmail.com. >> > > > -- > Thanks & Regards > Harshit Lohia > -- Thanks & Regards Harshit Lohia -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoyUguEK8p9o_yfU%2BeU1JZ3GL6DGXLQAdUDFZOg2a-6Rkg%40mail.gmail.com.
