I'm also puzzled how they are stating that physical KYC is no more. I just did physical KYC in HDFC by visiting to the branch yesterday. On the other hand, I had applied for am Icici card couple of months back but had not got any update concerning my application though. Probably internally they might have discontinued physical KYC and please ask them to provide circular/notification from the RBI or from Icici itself. Thanks and best regards, Ali Sent from my iPhone
> On 19-Mar-2022, at 9:13 PM, Harshit Lohia <lohia...@gmail.com> wrote: > > Hi, > RBI guidelines on Video KYC can be accessed from the below link > https://rbidocs.rbi.org.in/rdocs/notification/PDFs/NT354BE2BCC23B344982BD5793737940EFF3.PDF > >> On 3/19/22, Harshit Lohia <lohia...@gmail.com> wrote: >> Hi Bharat, >> Proceed with registering your complaint with RBI Ombudsman. I am not >> aware of RBI guidelines by which physical KYC is permanently closed. >> >>> On 3/17/22, Bharat <bhara...@gmail.com> wrote: >>> Hi all, >>> >>> I have heard from ICICI regarding my request. As expected, they refuse >>> to help. Should I still continue to persue their complaint redressal >>> system or directly reach out to RBI in this regard. >>> >>> Please have a look at the below mail: >>> >>> --------- >>> >>> Dear Customer, >>> >>> Greetings from ICICI Bank. >>> >>> Hope you and your loved ones are healthy and safe. >>> >>> We sincerely regret for the delay in response and inconvenience caused to >>> you. >>> >>> >>> >>> Based on our record your application is not eligible for video KYC. >>> >>> >>> >>> In case you wish to do video KYC, we suggest cancelling the >>> application and applying again. You can opt for Video KYC in the new >>> application. >>> >>> >>> >>> However, please be informed that the cancellation request will take 7 >>> working days to get processed and the application will be de-linked in >>> another 7 working days. >>> >>> >>> >>> Hence you can apply again only post 14 working days. Please revert >>> back to us with your confirmation and we shall raise a request for >>> cancellation. >>> >>> Please be informed that due to RBI guidelines, Physical KYC is >>> permanently closed. You can only apply through Video KYC if Aadhaar >>> linked with your mobile number and complete address updated in your >>> Aadhaar. >>> >>> >>> Looking forward to more opportunities to be of service to you >>> >>> Thank you for giving us the opportunity to serve. >>> >>> Bank Digitally and Stay Safe! >>> >>> Sincerely, >>> >>> >>> Manimegalai R >>> Customer Service Officer >>> ICICI Bank Limited >>> >>> On 3/16/22, Bharat <bhara...@gmail.com> wrote: >>>> Hi Harshit, >>>> >>>> Thank you so much for the prompt reply. I would surely do that in case >>>> nothing works & would certainly get back witht he final outcome. >>>> >>>> Thank you, >>>> >>>> Bharat. >>>> >>>> On 3/15/22, Harshit Lohia <lohia...@gmail.com> wrote: >>>>> Dear Mr. Bharat, >>>>> Please note the date on which you have made a complaint to ICICI bank. >>>>> On 30th day of filing complaint with ICICI bank approach RBI Ombudsman >>>>> via CMS portal. The link is available on RBI's official website. While >>>>> registering the complaint mention that you have approached the bank on >>>>> which date; your declaration in this regard may suffice. You may >>>>> choose to attach any other document/communication such as mail >>>>> regarding schedule of KYC call or application copy. If you don't have >>>>> any document you may submit the complaint without any attachment also. >>>>> This pressurises the bank to act with urgency. >>>>> >>>>> Regards >>>>> Harshit >>>>> >>>>> On 3/15/22, Bharat <bhara...@gmail.com> wrote: >>>>>> Hi, >>>>>> >>>>>> Here is the update on this. My Kyc has now been rescheduled for the >>>>>> 3rd time. On each of these days, let alone the represetative visit, I >>>>>> haven't even received a phone call from anyone. >>>>>> >>>>>> I have also written to ICICI on their website for the 1st level >>>>>> complaint but to no avail as no one got back to me. Considering, ICICI >>>>>> did not send me a copy of my submission to me despite asking for my >>>>>> email ID at the time of submitting my request, I don't even have a >>>>>> proof of my submission. >>>>>> >>>>>> I called up the Amazon customercare who assured me that they have >>>>>> raised my concern to the verification department & have lined up my >>>>>> request at the high priority. In such a scenario I technically have no >>>>>> proof of having reached out to ICICI to be attached at the time of >>>>>> complaining to banking ombudsman. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Bharat. >>>>>> >>>>>> >>>>>> >>>>>> On 3/10/22, Harshit Lohia <lohia...@gmail.com> wrote: >>>>>>> Hi, >>>>>>> Write a complaint to ICICI bank on their website using their online >>>>>>> grievance redressal form. Mention that if they do not comply within >>>>>>> 30 days, you will be forced to file a complaint with RBI Ombudsman as >>>>>>> per the provisions of RBI circular on 'Banking services to senior >>>>>>> citizens and the disabled' dated November 9, 2017. They will surely >>>>>>> respond. >>>>>>> >>>>>>> On 3/9/22, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote: >>>>>>>> Standard Chartered did V KYC for me without drama. With ICICI, it >>>>>>>> was >>>>>>>> originally very difficult, pre-Covid times it was and they >>>>>>>> originally >>>>>>>> refused to process my documents after home KYC. As I kept writing, >>>>>>>> and >>>>>>>> using up all avenues of protest and complaind, they eventually >>>>>>>> processed my application. It was the ICICI Platinum card. On the >>>>>>>> basis >>>>>>>> of that card, I got the AmazonPay card issued without any issues, >>>>>>>> and >>>>>>>> the onboarding process in that case took just a couple of minutes. >>>>>>>> >>>>>>>> On 3/9/22, Sandesh <sandeshnaray...@gmail.com> wrote: >>>>>>>>> You could certainly schedule for V KYC and it has to be done >>>>>>>>> without >>>>>>>>> any >>>>>>>>> issue. >>>>>>>>> You could also write to Amazon and ICICI bank telling them these >>>>>>>>> things. >>>>>>>>> and if you are comfortable for home KYC, ask them why even after >>>>>>>>> making >>>>>>>>> it >>>>>>>>> scheduled is not done so far? Amazon would certainly be of >>>>>>>>> assistance >>>>>>>>> here. >>>>>>>>> >>>>>>>>> I did get this credit card about 2 and half years back without any >>>>>>>>> problem. >>>>>>>>> >>>>>>>>> the person came to my residence and everything went smoothly. >>>>>>>>> >>>>>>>>> Vande Mataram >>>>>>>>> >>>>>>>>> ----- Original Message ----- >>>>>>>>> From: "Bharat" <bhara...@gmail.com> >>>>>>>>> To: "AccessIndia: a list for discussing accessibility and issues >>>>>>>>> concerning >>>>>>>>> >>>>>>>>> the disabled." <accessindia@accessindia.org.in> >>>>>>>>> Sent: Wednesday, March 9, 2022 9:36 PM >>>>>>>>> Subject: [AI] KYC for banking facilities for the blind >>>>>>>>> >>>>>>>>> >>>>>>>>>> Hi all, >>>>>>>>>> >>>>>>>>>> I recently filled up the online application for the Amazon ICICI >>>>>>>>>> credit card & was presented with the video KYC option. Once I >>>>>>>>>> opted >>>>>>>>>> for that, the representative refused to conduct my KYC once she >>>>>>>>>> realised me being blind. She instead suggested me to opt for the >>>>>>>>>> home >>>>>>>>>> document collection option. >>>>>>>>>> >>>>>>>>>> I have scheduled the home collection thrice but no one has come up >>>>>>>>>> for >>>>>>>>>> it till now. >>>>>>>>>> >>>>>>>>>> I would like to know, if the video KYC is not for the blind. & if >>>>>>>>>> yes, >>>>>>>>>> then what are the rules for it. >>>>>>>>>> >>>>>>>>>> Thank you, >>>>>>>>>> >>>>>>>>>> Bharat. >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Disclaimer: >>>>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>>>>> thinking >>>>>>>>>> of >>>>>>>>>> the person sending the mail and AI in no way relates itself to its >>>>>>>>>> veracity; >>>>>>>>>> >>>>>>>>>> 2. AI cannot be held liable for any commission/omission based on >>>>>>>>>> the >>>>>>>>>> mails >>>>>>>>>> >>>>>>>>>> sent through this mailing list.. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Search for old postings at: >>>>>>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>>>>>>> --- >>>>>>>>>> You received this message because you are subscribed to the Google >>>>>>>>>> Groups >>>>>>>>>> >>>>>>>>>> "AccessIndia" group. >>>>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>>>> send >>>>>>>>>> an >>>>>>>>>> >>>>>>>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>>>>>>> To view this discussion on the web visit >>>>>>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UD_viiMNpc-yEsOSK7DyKa9x0ywE2A36B6US-%3DQ_sZzfA%40mail.gmail.com. >>>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Disclaimer: >>>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>>>> thinking >>>>>>>>> of >>>>>>>>> the >>>>>>>>> person sending the mail and AI in no way relates itself to its >>>>>>>>> veracity; >>>>>>>>> >>>>>>>>> 2. AI cannot be held liable for any commission/omission based on >>>>>>>>> the >>>>>>>>> mails >>>>>>>>> sent through this mailing list.. >>>>>>>>> >>>>>>>>> >>>>>>>>> Search for old postings at: >>>>>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>>>>>> --- >>>>>>>>> You received this message because you are subscribed to the Google >>>>>>>>> Groups >>>>>>>>> "AccessIndia" group. >>>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>>> send >>>>>>>>> an >>>>>>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>>>>>> To view this discussion on the web visit >>>>>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/001001d833dc%246bb40050%240201a8c0%40DESKTOPNR7CDRK. >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> Dr. Mahesh S. Panicker >>>>>>>> Associate Professor, >>>>>>>> Department of Political Science, >>>>>>>> Lady Shri Ram College for Women, >>>>>>>> Lajpat Nagar >>>>>>>> New Delhi 110024 >>>>>>>> >>>>>>>> -- >>>>>>>> Disclaimer: >>>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>>>> thinking >>>>>>>> of >>>>>>>> the >>>>>>>> person sending the mail and AI in no way relates itself to its >>>>>>>> veracity; >>>>>>>> >>>>>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>>>>> mails >>>>>>>> sent through this mailing list.. >>>>>>>> >>>>>>>> >>>>>>>> Search for old postings at: >>>>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>>>>> --- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups >>>>>>>> "AccessIndia" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>> send >>>>>>>> an >>>>>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>>>>> To view this discussion on the web visit >>>>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFAyNEPV_ZhuYxyTxRDabHKCSFev7bvfhF6Zf8iqxGAxgz7b%3Dw%40mail.gmail.com. >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Thanks & Regards >>>>>>> Harshit Lohia >>>>>>> >>>>>>> -- >>>>>>> Disclaimer: >>>>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>>>> of >>>>>>> the >>>>>>> person sending the mail and AI in no way relates itself to its >>>>>>> veracity; >>>>>>> >>>>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>>>> mails >>>>>>> sent through this mailing list.. >>>>>>> >>>>>>> >>>>>>> Search for old postings at: >>>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>>>> --- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups >>>>>>> "AccessIndia" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>> send >>>>>>> an >>>>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>>>> To view this discussion on the web visit >>>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoxDRcTcep4E7JzKifD0YoOfnL8XO8pBodFBgwkDdhTFgA%40mail.gmail.com. >>>>>>> >>>>>> >>>>>> -- >>>>>> Disclaimer: >>>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>>> of >>>>>> the >>>>>> person sending the mail and AI in no way relates itself to its >>>>>> veracity; >>>>>> >>>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>>> mails >>>>>> sent through this mailing list.. >>>>>> >>>>>> >>>>>> Search for old postings at: >>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>>> --- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups >>>>>> "AccessIndia" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>> an >>>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>>> To view this discussion on the web visit >>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UCVZKkjtSP7Ap338LMq1ppQ6rekP8KiuGM8YnSvKkFf%2BQ%40mail.gmail.com. >>>>>> >>>>> >>>>> >>>>> -- >>>>> Thanks & Regards >>>>> Harshit Lohia >>>>> >>>>> -- >>>>> Disclaimer: >>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>> of >>>>> the >>>>> person sending the mail and AI in no way relates itself to its >>>>> veracity; >>>>> >>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>> mails >>>>> sent through this mailing list.. >>>>> >>>>> >>>>> Search for old postings at: >>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>>>> --- >>>>> You received this message because you are subscribed to the Google >>>>> Groups >>>>> "AccessIndia" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an >>>>> email to accessindia+unsubscr...@accessindia.org.in. >>>>> To view this discussion on the web visit >>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuox0V%3Dihu52ebcD-DzTFFrWd9Dhp_hCSerVcJG9Reh29Tg%40mail.gmail.com. >>>>> >>>> >>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the >>> person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to accessindia+unsubscr...@accessindia.org.in. >>> To view this discussion on the web visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CALkJ5UA%3DA2YL-Mu9dowhERBf%3DUtAM6Sp0GL7-FAHeTnqkUaMMA%40mail.gmail.com. >>> >> >> >> -- >> Thanks & Regards >> Harshit Lohia >> > > > -- > Thanks & Regards > Harshit Lohia > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoyUguEK8p9o_yfU%2BeU1JZ3GL6DGXLQAdUDFZOg2a-6Rkg%40mail.gmail.com. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/2A7F713A-F999-48C8-9BCB-5E2C45BA4DD3%40gmail.com.
