Asif, When and airlines is trying to convince you, that you have had an experience in isolation, that is a problem in itself. Like I mentioned earlier, I have not had a problem with that in the past either, but, the more people see the post, the more reports of their insensitive, and callous behaviour is coming forward. I always give appreciation, where it is due. Here, in this instance, it does not count. I will continue doing what I have to to drive the point home, for everyone person who has a good experience, there are four others who don't. Payal
On Thu, 23 Mar 2023 at 7:12 PM, 'Mohammed Asif Asif Iqbal (IN)' via AccessIndia <[email protected]> wrote: > Hi Payal, > Hope your Indigo issue is sorted now. > I am sure like many others; I had very positive experience flying with > Indigo and personally feel that they are very sensitive airlines > along with Vistara. > Only airlines to make public announcement of braille safety manual > available in board for visually impaired passenger and I am sure that > many other airlines also have braile safety manual. > In my opinion; airlines is driven by people and I am sure that they > would make mistake in meeting our expectation and rapid a chern out of > of new people joining they might not completely embarked on empathy > while delivering service to customer with disability. 90% of their > experiences in terms of handling customer with disability is fair and > few would certainly not be acceptable. > Payal: I am glad that you raised your voice and am happy to know that > airlines apologize to you and knowing Indigo they will initiate steps > to ensure that this incident does not occur in the future. Matter of > fact; we all should raise our voice when our rights are being > violated. > In era of highly insensitive eco-system; I personally feel that few > airlines are sensitive and we all from blind community should > strengthened our relationship by also sharing appreciation note to > airlines for delivering service with empathy to passenger with > disability. Perhaps our appreciation would inspire them to enhance > their service delivery mechanism specially to blind passengers and > other passengers with disability. > Let's all play our part in sensitizing external community for > inclusive experience. > Kind regards > Asif > > > > > On 3/21/23, Mohammed Asif Asif Iqbal (IN) <[email protected]> > wrote: > > Hi Payal, > > Sad to learn about your ordeal. > > Generally Indigo are really good in terms of providing assistance to Pwd > > fliers. > > Hope they learn. > > Asif > > > > On 3/21/23, Payal Ki Jhankar <[email protected]> wrote: > >> For all those times that we have had to worry about being left behind at > >> the Airport, this was just one more time, when, on a return flight from > >> Goa, the ground staff simply didn't show up when boarding was announced. > >> When we manage to find someone to get me to board, no one in flight had > >> any > >> clue of a blind passenger on board. I tweeted about it, to no avail. It > >> took them over 10 days, and an amplified tweet to even bother to > respond. > >> I > >> decided to take it to the press, in the meantime. > >> > >> > https://m.timesofindia.com/city/hyderabad/indigo-staff-abandons-visually-impaired-flyer/articleshow/98840563.cms?utm_source=twitter.com&utm_medium=social&utm_campaign=TOIHyderabad > >> > >> Payal > >> > >> -- > >> Disclaimer: > >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of > >> the > >> person sending the mail and AI in no way relates itself to its veracity; > >> > >> 2. AI cannot be held liable for any commission/omission based on the > >> mails > >> sent through this mailing list.. > >> > >> > >> Search for old postings at: > >> http://www.mail-archive.com/[email protected]/ > >> --- > >> You received this message because you are subscribed to the Google > Groups > >> "AccessIndia" group. > >> To unsubscribe from this group and stop receiving emails from it, send > an > >> email to [email protected]. > >> To view this discussion on the web visit > >> > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB-kTv-vTMBg8D8LNW8MM1On_ra0BD6W4KDfg1OtzH5bKg%40mail.gmail.com > . > >> > > > > > > -- > > Mohammed Asif Iqbal > > PwC | Associate Director | Consulting > > Direct: +91 (0) 33 4404 3111 | Mobile: +91 (0) 98 3005 9830 > > Email: [email protected] > > PricewaterhouseCoopers Private limited > > 56 & 57, Block DN > > Sector V, Salt Lake > > Kolkata 700091 > > http://www.pwc.com/in > > > > > -- > Mohammed Asif Iqbal > PwC | Associate Director | Consulting > Direct: +91 (0) 33 4404 3111 | Mobile: +91 (0) 98 3005 9830 > Email: [email protected] > PricewaterhouseCoopers Private limited > 56 & 57, Block DN > Sector V, Salt Lake > Kolkata 700091 > http://www.pwc.com/in > > -- > The information transmitted, including any attachments, is intended only > for the person or entity to which it is addressed and may contain > confidential and/or privileged material. Any review, retransmission, > dissemination or other use of, or taking of any action in reliance upon, > this information by persons or entities other than the intended recipient > is prohibited, and all liability arising therefrom is disclaimed. If you > received this in error, please contact the sender and delete the material > from any computer. Please note if the e-mail address include "TPR", the > sender of this e-mail is a third party resource, and not an employee, who > has been specifically authorized to correspond routine matters related to > the project only. For any clarification with regard to any non-routine or > engagement specific deliverables please contact the assigned project > manager/ project partner. > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAH-N%3DwzZG11-1Di1bOZhEaZRsRZL1a2eN0ABQ5N4q8%3DU9DLDMg%40mail.gmail.com > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. 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