Hi Payal, The URL is appended: https://pgportal.gov.in/ All the information is available on the home page of the portal. After registering grievance on the portal, registering complaint on portal/application of any other regulatory body is not required as it leads to redundancy. If you do so, your complaint is liable to be treated as duplicate and, hence, can be rejected. When you register grievance on the CPGRAMS portal, what actionable you expect for resolution. These actionable could include: personal apology from the erring employee apology from supervising officer/CEO of the erring employee financial compensation mandatory attendance of the employee at a sensatisation workshop to be organized by the company mandatory notification to be displayed on company's website regarding their commitment towards disabled passengers mandatory announcement on board of company's aircraft regarding facilities to disabled passengers
HTH On 3/24/23, Payal Ki Jhankar <[email protected]> wrote: > hi Harshit, > I am in the process of gathering all the portals I will report to. > could you tell me more about this one you mention? i have heard of the > Airsewa, and the DGCA. > Thanks > Payal > > On 3/24/23, Harshit Lohia <[email protected]> wrote: >> Hi Payal, >> Did you lodge your grievance at the CPGRAMS portal also? >> >> On 3/24/23, Payal Ki Jhankar <[email protected]> wrote: >>> hi Asif, >>> I have just read your mail again, and notice you have a lot of >>> information on what Indigo has done in its effort to appease me, and >>> shove this incident under the carpet. >>> May I know, how did you get the information about their steps taken, >>> their apology, and your assumption that the matter is settled? I don't >>> remember saying anything about my conversation with Indigo, and the >>> steps they've assured to take? >>> There is something I may be missing here, so thought I'd ask. for the >>> record, my battle with Indigo is far from over, and I intend to take >>> steps so they acknowledge the larger implication of their disregard. >>> Payal >>> >>> On 3/23/23, Prerna Sobti <[email protected]> wrote: >>>> Just because one Personal appreciated that this does not mean everyone >>>> else >>>> has to follow in the same footsteps. One needs to voice out their >>>> personal >>>> opinion and share what happened with an individual individually not be >>>> part >>>> of a crowd >>>> >>>> Prerna Sobti >>>> >>>>> On 23-Mar-2023, at 7:36 PM, Payal Ki Jhankar <[email protected]> >>>>> wrote: >>>>> >>>>> >>>>> Asif, >>>>> When and airlines is trying to convince you, that you have had an >>>>> experience in isolation, that is a problem in itself. Like I mentioned >>>>> earlier, I have not had a problem with that in the past either, but, >>>>> the >>>>> more people see the post, the more reports of their insensitive, and >>>>> callous behaviour is coming forward. I always give appreciation, where >>>>> it >>>>> is due. Here, in this instance, it does not count. >>>>> I will continue doing what I have to to drive the point home, for >>>>> everyone >>>>> person who has a good experience, there are four others who don't. >>>>> Payal >>>>> >>>>>> On Thu, 23 Mar 2023 at 7:12 PM, 'Mohammed Asif Asif Iqbal (IN)' via >>>>>> AccessIndia <[email protected]> wrote: >>>>>> Hi Payal, >>>>>> Hope your Indigo issue is sorted now. >>>>>> I am sure like many others; I had very positive experience flying >>>>>> with >>>>>> Indigo and personally feel that they are very sensitive airlines >>>>>> along with Vistara. >>>>>> Only airlines to make public announcement of braille safety manual >>>>>> available in board for visually impaired passenger and I am sure >>>>>> that >>>>>> many other airlines also have braile safety manual. >>>>>> In my opinion; airlines is driven by people and I am sure that they >>>>>> would make mistake in meeting our expectation and rapid a chern out >>>>>> of >>>>>> of new people joining they might not completely embarked on empathy >>>>>> while delivering service to customer with disability. 90% of their >>>>>> experiences in terms of handling customer with disability is fair and >>>>>> few would certainly not be acceptable. >>>>>> Payal: I am glad that you raised your voice and am happy to know that >>>>>> airlines apologize to you and knowing Indigo they will initiate steps >>>>>> to ensure that this incident does not occur in the future. Matter of >>>>>> fact; we all should raise our voice when our rights are being >>>>>> violated. >>>>>> In era of highly insensitive eco-system; I personally feel that few >>>>>> airlines are sensitive and we all from blind community should >>>>>> strengthened our relationship by also sharing appreciation note to >>>>>> airlines for delivering service with empathy to passenger with >>>>>> disability. Perhaps our appreciation would inspire them to enhance >>>>>> their service delivery mechanism specially to blind passengers and >>>>>> other passengers with disability. >>>>>> Let's all play our part in sensitizing external community for >>>>>> inclusive experience. >>>>>> Kind regards >>>>>> Asif >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On 3/21/23, Mohammed Asif Asif Iqbal (IN) >>>>>> <[email protected]> >>>>>> wrote: >>>>>> > Hi Payal, >>>>>> > Sad to learn about your ordeal. >>>>>> > Generally Indigo are really good in terms of providing assistance >>>>>> > to >>>>>> > Pwd >>>>>> > fliers. >>>>>> > Hope they learn. >>>>>> > Asif >>>>>> > >>>>>> > On 3/21/23, Payal Ki Jhankar <[email protected]> wrote: >>>>>> >> For all those times that we have had to worry about being left >>>>>> >> behind >>>>>> >> at >>>>>> >> the Airport, this was just one more time, when, on a return flight >>>>>> >> from >>>>>> >> Goa, the ground staff simply didn't show up when boarding was >>>>>> >> announced. >>>>>> >> When we manage to find someone to get me to board, no one in >>>>>> >> flight >>>>>> >> had >>>>>> >> any >>>>>> >> clue of a blind passenger on board. I tweeted about it, to no >>>>>> >> avail. >>>>>> >> It >>>>>> >> took them over 10 days, and an amplified tweet to even bother to >>>>>> >> respond. >>>>>> >> I >>>>>> >> decided to take it to the press, in the meantime. >>>>>> >> >>>>>> >> https://m.timesofindia.com/city/hyderabad/indigo-staff-abandons-visually-impaired-flyer/articleshow/98840563.cms?utm_source=twitter.com&utm_medium=social&utm_campaign=TOIHyderabad >>>>>> >> >>>>>> >> Payal >>>>>> >> >>>>>> >> -- >>>>>> >> Disclaimer: >>>>>> >> 1. Contents of the mails, factual, or otherwise, reflect the >>>>>> >> thinking >>>>>> >> of >>>>>> >> the >>>>>> >> person sending the mail and AI in no way relates itself to its >>>>>> >> veracity; >>>>>> >> >>>>>> >> 2. AI cannot be held liable for any commission/omission based on >>>>>> >> the >>>>>> >> mails >>>>>> >> sent through this mailing list.. >>>>>> >> >>>>>> >> >>>>>> >> Search for old postings at: >>>>>> >> http://www.mail-archive.com/[email protected]/ >>>>>> >> --- >>>>>> >> You received this message because you are subscribed to the Google >>>>>> >> Groups >>>>>> >> "AccessIndia" group. >>>>>> >> To unsubscribe from this group and stop receiving emails from it, >>>>>> >> send >>>>>> >> an >>>>>> >> email to [email protected]. >>>>>> >> To view this discussion on the web visit >>>>>> >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB-kTv-vTMBg8D8LNW8MM1On_ra0BD6W4KDfg1OtzH5bKg%40mail.gmail.com. >>>>>> >> >>>>>> > >>>>>> > >>>>>> > -- >>>>>> > Mohammed Asif Iqbal >>>>>> > PwC | Associate Director | Consulting >>>>>> > Direct: +91 (0) 33 4404 3111 | Mobile: +91 (0) 98 3005 9830 >>>>>> > Email: [email protected] >>>>>> > PricewaterhouseCoopers Private limited >>>>>> > 56 & 57, Block DN >>>>>> > Sector V, Salt Lake >>>>>> > Kolkata 700091 >>>>>> > http://www.pwc.com/in >>>>>> > >>>>>> >>>>>> >>>>>> -- >>>>>> Mohammed Asif Iqbal >>>>>> PwC | Associate Director | Consulting >>>>>> Direct: +91 (0) 33 4404 3111 | Mobile: +91 (0) 98 3005 9830 >>>>>> Email: [email protected] >>>>>> PricewaterhouseCoopers Private limited >>>>>> 56 & 57, Block DN >>>>>> Sector V, Salt Lake >>>>>> Kolkata 700091 >>>>>> http://www.pwc.com/in >>>>>> >>>>>> -- >>>>>> The information transmitted, including any attachments, is intended >>>>>> only >>>>>> >>>>>> for the person or entity to which it is addressed and may contain >>>>>> confidential and/or privileged material. Any review, retransmission, >>>>>> dissemination or other use of, or taking of any action in reliance >>>>>> upon, >>>>>> >>>>>> this information by persons or entities other than the intended >>>>>> recipient >>>>>> >>>>>> is prohibited, and all liability arising therefrom is disclaimed. If >>>>>> you >>>>>> >>>>>> received this in error, please contact the sender and delete the >>>>>> material >>>>>> >>>>>> from any computer. Please note if the e-mail address include "TPR", >>>>>> the >>>>>> sender of this e-mail is a third party resource, and not an employee, >>>>>> who >>>>>> >>>>>> has been specifically authorized to correspond routine matters >>>>>> related >>>>>> to >>>>>> >>>>>> the project only. For any clarification with regard to any >>>>>> non-routine >>>>>> or >>>>>> >>>>>> engagement specific deliverables please contact the assigned project >>>>>> manager/ project partner. >>>>>> >>>>>> -- >>>>>> Disclaimer: >>>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>>> of >>>>>> the person sending the mail and AI in no way relates itself to its >>>>>> veracity; >>>>>> >>>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>>> mails sent through this mailing list.. >>>>>> >>>>>> >>>>>> Search for old postings at: >>>>>> http://www.mail-archive.com/[email protected]/ >>>>>> --- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups >>>>>> "AccessIndia" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send >>>>>> an >>>>>> email to [email protected]. >>>>>> To view this discussion on the web visit >>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAH-N%3DwzZG11-1Di1bOZhEaZRsRZL1a2eN0ABQ5N4q8%3DU9DLDMg%40mail.gmail.com. >>>>> >>>>> -- >>>>> Disclaimer: >>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>> of >>>>> the person sending the mail and AI in no way relates itself to its >>>>> veracity; >>>>> >>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>> mails >>>>> sent through this mailing list.. >>>>> >>>>> >>>>> Search for old postings at: >>>>> http://www.mail-archive.com/[email protected]/ >>>>> --- >>>>> You received this message because you are subscribed to the Google >>>>> Groups >>>>> "AccessIndia" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an >>>>> email to [email protected]. >>>>> To view this discussion on the web visit >>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB9ScfRCuEpPoF%2Be%3Dx%2B5qwr6ZzkKZNVfSm%3DaeA1uZinE3Q%40mail.gmail.com. >>>> >>>> -- >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> of >>>> the >>>> person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on the >>>> mails >>>> sent through this mailing list.. >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups >>>> "AccessIndia" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an >>>> email to [email protected]. >>>> To view this discussion on the web visit >>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/89D31A84-C4A0-4379-B72F-BC6B2342CFF7%40gmail.com. >>>> >>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the >>> person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails >>> sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups >>> "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an >>> email to [email protected]. >>> To view this discussion on the web visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB9w92vJKrkwGKcLSUnHkpuE-a7M7OWoBgDhz8P5j6f8Aw%40mail.gmail.com. >>> >> >> >> -- >> Thanks & Regards >> Harshit Lohia >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuowEsDn_NuM7nG4Mssp0RyjU%2B39VR5104MZZnwNkPD93Qw%40mail.gmail.com. >> > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB9o7UkoNTj3rsa48RHQCx3dzFyFR8L77gfL_Ktfxn9dAg%40mail.gmail.com. > -- Thanks & Regards Harshit Lohia -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuowUoT9aynhoRnZ2XQkmgj6AAqcGJ6bfJtgq3chixcpOdQ%40mail.gmail.com.
