Absolutely I’m completely agree with every word that you have written Best n
Prerna Sobti > On 26-Mar-2023, at 8:39 PM, Harshit Lohia <[email protected]> wrote: > > Hi, > I believe that instead of persuading Payal madam to stop the campaign > against the erring Airlines, the Airlines should be compelled to start > a campaign within their company and among their staff to be more > sensitive and responsible towards passengers with disability. They > should be made to understand that by doing so they are just doing > their job and not granting us any favour. If reporting such incidents > to stock exchanges be made mandatory, it will hit them at the spot > which hurts them the most. This will, perhaps, compell them to take > the matter seriously. > Regards > Harshit > >> On 3/26/23, George Abraham <[email protected]> wrote: >> My first reaction when I read Payal's story was to think of all the >> wonderful experiences that I have personally had while flying Indigo. I have >> been travelling on Indigo for years and my experience has been amazing. I >> thought I should call Payal and tell her how good and sensitive people at >> Indigo were and perhaps we should be forgiving and let them off the hook. >> >> I shared Payal's mail with people I have got to know over the years at >> Indigo. They called me and wanted me to speak with Payal and persuade her >> to withdraw her campaign against the airlines. Initially I thought I should >> oblige and try. In this context I did speak to several friends who have >> flown Indigo and had glowing reports to share. We felt that Indigo and >> Vistara are among the few airlines who have shown an inclination to be >> disability friendly and perhaps we should be supportive of them. >> >> Till Goa, Payal too had a wonderful experience with Indigo. This experience >> goes back to more than 10 years. In fact her first choice airline was >> Indigo. And then what does she get after all that. I recognize that tomorrow >> this same episode could happen with any of us. What puts me off is their >> attitude after screwing up. Wheelchair and human assistance that airlines >> offer is part of their service protocol. They are not really doing us a >> favor. Even after the Ranchi episode, they had called me up and asked if I >> could do a Face Book post talking of my great journeys with them. Foolishly >> I agreed to do so. It was a case of acting without reading the details of >> the episode. I realized the ordeal that the family at Ranchi must have gone >> through after being offloaded. It was horrible. It was highly insensitive >> and mindless of me to have made the post. >> >> I believe we as customers should have zero tolerance when it comes to >> condoning service goof ups. We have to expect and demand the best, no >> compromising there. I might have had 100 out of 100 great experiences, but >> if the 101st experience goes south, I must scream and call it out. >> >> >> >> >> >> >> >> >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of the >> person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the mails >> sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/012701d95fee%24050cf250%240f26d6f0%24%40gmail.com. >> > > > -- > Thanks & Regards > Harshit Lohia > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuowWcoRYdQGaDz5R_bxAzBfZMUuEx%2B%3D8ed8%3D7vob7sCY3A%40mail.gmail.com. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/AFFB5A2F-5705-4C26-AFED-326B127F7969%40gmail.com.
