Thank you so much, Harshit. I have made a note of the information you have sent. I am also in conversation with insiders of the aviation ministry, and taking their guidance on reporting the issue. Best Payal
On Sat, 25 Mar 2023 at 12:21 PM, Harshit Lohia <lohia...@gmail.com> wrote: > Hi, > With respect to this case, I seek attention of legal experts on this > group. If verdict of a judicial or quasi-judicial forum goes against > the Airline, can Airline be mandated to report this to the stock > exchanges. If yes, it will be big blow to Airlines and it will be > compelling enough for them to be more careful and sensitive in future. > > > > On 3/25/23, Harshit Lohia <lohia...@gmail.com> wrote: > > Hi Payal, > > The URL is appended: > > https://pgportal.gov.in/ > > All the information is available on the home page of the portal. After > > registering grievance on the portal, registering complaint on > > portal/application of any other regulatory body is not required as it > > leads to redundancy. If you do so, your complaint is liable to be > > treated as duplicate and, hence, can be rejected. When you register > > grievance on the CPGRAMS portal, what actionable you expect for > > resolution. These actionable could include: > > personal apology from the erring employee > > apology from supervising officer/CEO of the erring employee > > financial compensation > > mandatory attendance of the employee at a sensatisation workshop to be > > organized by the company > > mandatory notification to be displayed on company's website regarding > > their commitment towards disabled passengers > > mandatory announcement on board of company's aircraft regarding > > facilities to disabled passengers > > > > HTH > > > > On 3/24/23, Payal Ki Jhankar <paya...@gmail.com> wrote: > >> hi Harshit, > >> I am in the process of gathering all the portals I will report to. > >> could you tell me more about this one you mention? i have heard of the > >> Airsewa, and the DGCA. > >> Thanks > >> Payal > >> > >> On 3/24/23, Harshit Lohia <lohia...@gmail.com> wrote: > >>> Hi Payal, > >>> Did you lodge your grievance at the CPGRAMS portal also? > >>> > >>> On 3/24/23, Payal Ki Jhankar <paya...@gmail.com> wrote: > >>>> hi Asif, > >>>> I have just read your mail again, and notice you have a lot of > >>>> information on what Indigo has done in its effort to appease me, and > >>>> shove this incident under the carpet. > >>>> May I know, how did you get the information about their steps taken, > >>>> their apology, and your assumption that the matter is settled? I don't > >>>> remember saying anything about my conversation with Indigo, and the > >>>> steps they've assured to take? > >>>> There is something I may be missing here, so thought I'd ask. for the > >>>> record, my battle with Indigo is far from over, and I intend to take > >>>> steps so they acknowledge the larger implication of their disregard. > >>>> Payal > >>>> > >>>> On 3/23/23, Prerna Sobti <prerna.so...@gmail.com> wrote: > >>>>> Just because one Personal appreciated that this does not mean > everyone > >>>>> else > >>>>> has to follow in the same footsteps. One needs to voice out their > >>>>> personal > >>>>> opinion and share what happened with an individual individually not > be > >>>>> part > >>>>> of a crowd > >>>>> > >>>>> Prerna Sobti > >>>>> > >>>>>> On 23-Mar-2023, at 7:36 PM, Payal Ki Jhankar <paya...@gmail.com> > >>>>>> wrote: > >>>>>> > >>>>>> > >>>>>> Asif, > >>>>>> When and airlines is trying to convince you, that you have had an > >>>>>> experience in isolation, that is a problem in itself. Like I > >>>>>> mentioned > >>>>>> earlier, I have not had a problem with that in the past either, > but, > >>>>>> the > >>>>>> more people see the post, the more reports of their insensitive, and > >>>>>> callous behaviour is coming forward. I always give appreciation, > >>>>>> where > >>>>>> it > >>>>>> is due. Here, in this instance, it does not count. > >>>>>> I will continue doing what I have to to drive the point home, for > >>>>>> everyone > >>>>>> person who has a good experience, there are four others who don't. > >>>>>> Payal > >>>>>> > >>>>>>> On Thu, 23 Mar 2023 at 7:12 PM, 'Mohammed Asif Asif Iqbal (IN)' via > >>>>>>> AccessIndia <accessindia@accessindia.org.in> wrote: > >>>>>>> Hi Payal, > >>>>>>> Hope your Indigo issue is sorted now. > >>>>>>> I am sure like many others; I had very positive experience flying > >>>>>>> with > >>>>>>> Indigo and personally feel that they are very sensitive airlines > >>>>>>> along with Vistara. > >>>>>>> Only airlines to make public announcement of braille safety manual > >>>>>>> available in board for visually impaired passenger and I am sure > >>>>>>> that > >>>>>>> many other airlines also have braile safety manual. > >>>>>>> In my opinion; airlines is driven by people and I am sure that they > >>>>>>> would make mistake in meeting our expectation and rapid a chern out > >>>>>>> of > >>>>>>> of new people joining they might not completely embarked on empathy > >>>>>>> while delivering service to customer with disability. 90% of their > >>>>>>> experiences in terms of handling customer with disability is fair > >>>>>>> and > >>>>>>> few would certainly not be acceptable. > >>>>>>> Payal: I am glad that you raised your voice and am happy to know > >>>>>>> that > >>>>>>> airlines apologize to you and knowing Indigo they will initiate > >>>>>>> steps > >>>>>>> to ensure that this incident does not occur in the future. Matter > >>>>>>> of > >>>>>>> fact; we all should raise our voice when our rights are being > >>>>>>> violated. > >>>>>>> In era of highly insensitive eco-system; I personally feel that few > >>>>>>> airlines are sensitive and we all from blind community should > >>>>>>> strengthened our relationship by also sharing appreciation note to > >>>>>>> airlines for delivering service with empathy to passenger with > >>>>>>> disability. Perhaps our appreciation would inspire them to enhance > >>>>>>> their service delivery mechanism specially to blind passengers and > >>>>>>> other passengers with disability. > >>>>>>> Let's all play our part in sensitizing external community for > >>>>>>> inclusive experience. > >>>>>>> Kind regards > >>>>>>> Asif > >>>>>>> > >>>>>>> > >>>>>>> > >>>>>>> > >>>>>>> On 3/21/23, Mohammed Asif Asif Iqbal (IN) > >>>>>>> <mohammed.asif.iq...@pwc.com> > >>>>>>> wrote: > >>>>>>> > Hi Payal, > >>>>>>> > Sad to learn about your ordeal. > >>>>>>> > Generally Indigo are really good in terms of providing assistance > >>>>>>> > to > >>>>>>> > Pwd > >>>>>>> > fliers. > >>>>>>> > Hope they learn. > >>>>>>> > Asif > >>>>>>> > > >>>>>>> > On 3/21/23, Payal Ki Jhankar <paya...@gmail.com> wrote: > >>>>>>> >> For all those times that we have had to worry about being left > >>>>>>> >> behind > >>>>>>> >> at > >>>>>>> >> the Airport, this was just one more time, when, on a return > >>>>>>> >> flight > >>>>>>> >> from > >>>>>>> >> Goa, the ground staff simply didn't show up when boarding was > >>>>>>> >> announced. > >>>>>>> >> When we manage to find someone to get me to board, no one in > >>>>>>> >> flight > >>>>>>> >> had > >>>>>>> >> any > >>>>>>> >> clue of a blind passenger on board. I tweeted about it, to no > >>>>>>> >> avail. > >>>>>>> >> It > >>>>>>> >> took them over 10 days, and an amplified tweet to even bother to > >>>>>>> >> respond. > >>>>>>> >> I > >>>>>>> >> decided to take it to the press, in the meantime. > >>>>>>> >> > >>>>>>> >> > https://m.timesofindia.com/city/hyderabad/indigo-staff-abandons-visually-impaired-flyer/articleshow/98840563.cms?utm_source=twitter.com&utm_medium=social&utm_campaign=TOIHyderabad > >>>>>>> >> > >>>>>>> >> Payal > >>>>>>> >> > >>>>>>> >> -- > >>>>>>> >> Disclaimer: > >>>>>>> >> 1. Contents of the mails, factual, or otherwise, reflect the > >>>>>>> >> thinking > >>>>>>> >> of > >>>>>>> >> the > >>>>>>> >> person sending the mail and AI in no way relates itself to its > >>>>>>> >> veracity; > >>>>>>> >> > >>>>>>> >> 2. AI cannot be held liable for any commission/omission based on > >>>>>>> >> the > >>>>>>> >> mails > >>>>>>> >> sent through this mailing list.. > >>>>>>> >> > >>>>>>> >> > >>>>>>> >> Search for old postings at: > >>>>>>> >> http://www.mail-archive.com/accessindia@accessindia.org.in/ > >>>>>>> >> --- > >>>>>>> >> You received this message because you are subscribed to the > >>>>>>> >> Google > >>>>>>> >> Groups > >>>>>>> >> "AccessIndia" group. > >>>>>>> >> To unsubscribe from this group and stop receiving emails from > it, > >>>>>>> >> send > >>>>>>> >> an > >>>>>>> >> email to accessindia+unsubscr...@accessindia.org.in. > >>>>>>> >> To view this discussion on the web visit > >>>>>>> >> > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB-kTv-vTMBg8D8LNW8MM1On_ra0BD6W4KDfg1OtzH5bKg%40mail.gmail.com > . > >>>>>>> >> > >>>>>>> > > >>>>>>> > > >>>>>>> > -- > >>>>>>> > Mohammed Asif Iqbal > >>>>>>> > PwC | Associate Director | Consulting > >>>>>>> > Direct: +91 (0) 33 4404 3111 | Mobile: +91 (0) 98 3005 9830 > >>>>>>> > Email: mohammed.asif.iq...@pwc.com > >>>>>>> > PricewaterhouseCoopers Private limited > >>>>>>> > 56 & 57, Block DN > >>>>>>> > Sector V, Salt Lake > >>>>>>> > Kolkata 700091 > >>>>>>> > http://www.pwc.com/in > >>>>>>> > > >>>>>>> > >>>>>>> > >>>>>>> -- > >>>>>>> Mohammed Asif Iqbal > >>>>>>> PwC | Associate Director | Consulting > >>>>>>> Direct: +91 (0) 33 4404 3111 | Mobile: +91 (0) 98 3005 9830 > >>>>>>> Email: mohammed.asif.iq...@pwc.com > >>>>>>> PricewaterhouseCoopers Private limited > >>>>>>> 56 & 57, Block DN > >>>>>>> Sector V, Salt Lake > >>>>>>> Kolkata 700091 > >>>>>>> http://www.pwc.com/in > >>>>>>> > >>>>>>> -- > >>>>>>> The information transmitted, including any attachments, is intended > >>>>>>> only > >>>>>>> > >>>>>>> for the person or entity to which it is addressed and may contain > >>>>>>> confidential and/or privileged material. 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AI cannot be held liable for any commission/omission based on > the > >>>>>>> mails sent through this mailing list.. > >>>>>>> > >>>>>>> > >>>>>>> Search for old postings at: > >>>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ > >>>>>>> --- > >>>>>>> You received this message because you are subscribed to the Google > >>>>>>> Groups > >>>>>>> "AccessIndia" group. > >>>>>>> To unsubscribe from this group and stop receiving emails from it, > >>>>>>> send > >>>>>>> an > >>>>>>> email to accessindia+unsubscr...@accessindia.org.in. > >>>>>>> To view this discussion on the web visit > >>>>>>> > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAH-N%3DwzZG11-1Di1bOZhEaZRsRZL1a2eN0ABQ5N4q8%3DU9DLDMg%40mail.gmail.com > . > >>>>>> > >>>>>> -- > >>>>>> Disclaimer: > >>>>>> 1. Contents of the mails, factual, or otherwise, reflect the > thinking > >>>>>> of > >>>>>> the person sending the mail and AI in no way relates itself to its > >>>>>> veracity; > >>>>>> > >>>>>> 2. AI cannot be held liable for any commission/omission based on the > >>>>>> mails > >>>>>> sent through this mailing list.. > >>>>>> > >>>>>> > >>>>>> Search for old postings at: > >>>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ > >>>>>> --- > >>>>>> You received this message because you are subscribed to the Google > >>>>>> Groups > >>>>>> "AccessIndia" group. > >>>>>> To unsubscribe from this group and stop receiving emails from it, > >>>>>> send > >>>>>> an > >>>>>> email to accessindia+unsubscr...@accessindia.org.in. > >>>>>> To view this discussion on the web visit > >>>>>> > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB9ScfRCuEpPoF%2Be%3Dx%2B5qwr6ZzkKZNVfSm%3DaeA1uZinE3Q%40mail.gmail.com > . > >>>>> > >>>>> -- > >>>>> Disclaimer: > >>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking > >>>>> of > >>>>> the > >>>>> person sending the mail and AI in no way relates itself to its > >>>>> veracity; > >>>>> > >>>>> 2. AI cannot be held liable for any commission/omission based on the > >>>>> mails > >>>>> sent through this mailing list.. > >>>>> > >>>>> > >>>>> Search for old postings at: > >>>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ > >>>>> --- > >>>>> You received this message because you are subscribed to the Google > >>>>> Groups > >>>>> "AccessIndia" group. > >>>>> To unsubscribe from this group and stop receiving emails from it, > send > >>>>> an > >>>>> email to accessindia+unsubscr...@accessindia.org.in. > >>>>> To view this discussion on the web visit > >>>>> > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/89D31A84-C4A0-4379-B72F-BC6B2342CFF7%40gmail.com > . > >>>>> > >>>> > >>>> -- > >>>> Disclaimer: > >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking > >>>> of > >>>> the > >>>> person sending the mail and AI in no way relates itself to its > >>>> veracity; > >>>> > >>>> 2. AI cannot be held liable for any commission/omission based on the > >>>> mails > >>>> sent through this mailing list.. > >>>> > >>>> > >>>> Search for old postings at: > >>>> http://www.mail-archive.com/accessindia@accessindia.org.in/ > >>>> --- > >>>> You received this message because you are subscribed to the Google > >>>> Groups > >>>> "AccessIndia" group. > >>>> To unsubscribe from this group and stop receiving emails from it, send > >>>> an > >>>> email to accessindia+unsubscr...@accessindia.org.in. > >>>> To view this discussion on the web visit > >>>> > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB9w92vJKrkwGKcLSUnHkpuE-a7M7OWoBgDhz8P5j6f8Aw%40mail.gmail.com > . > >>>> > >>> > >>> > >>> -- > >>> Thanks & Regards > >>> Harshit Lohia > >>> > >>> -- > >>> Disclaimer: > >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking > of > >>> the > >>> person sending the mail and AI in no way relates itself to its > veracity; > >>> > >>> 2. AI cannot be held liable for any commission/omission based on the > >>> mails > >>> sent through this mailing list.. > >>> > >>> > >>> Search for old postings at: > >>> http://www.mail-archive.com/accessindia@accessindia.org.in/ > >>> --- > >>> You received this message because you are subscribed to the Google > >>> Groups > >>> "AccessIndia" group. > >>> To unsubscribe from this group and stop receiving emails from it, send > >>> an > >>> email to accessindia+unsubscr...@accessindia.org.in. > >>> To view this discussion on the web visit > >>> > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuowEsDn_NuM7nG4Mssp0RyjU%2B39VR5104MZZnwNkPD93Qw%40mail.gmail.com > . > >>> > >> > >> -- > >> Disclaimer: > >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of > >> the > >> person sending the mail and AI in no way relates itself to its veracity; > >> > >> 2. AI cannot be held liable for any commission/omission based on the > >> mails > >> sent through this mailing list.. > >> > >> > >> Search for old postings at: > >> http://www.mail-archive.com/accessindia@accessindia.org.in/ > >> --- > >> You received this message because you are subscribed to the Google > Groups > >> "AccessIndia" group. > >> To unsubscribe from this group and stop receiving emails from it, send > an > >> email to accessindia+unsubscr...@accessindia.org.in. > >> To view this discussion on the web visit > >> > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB9o7UkoNTj3rsa48RHQCx3dzFyFR8L77gfL_Ktfxn9dAg%40mail.gmail.com > . > >> > > > > > > -- > > Thanks & Regards > > Harshit Lohia > > > > > -- > Thanks & Regards > Harshit Lohia > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/accessindia@accessindia.org.in/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to accessindia+unsubscr...@accessindia.org.in. > To view this discussion on the web visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJDDuoyjfE48PfKY3b8OXy1Jgpw4XHys%2BHnnqOjk1wANH5-6rw%40mail.gmail.com > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to accessindia+unsubscr...@accessindia.org.in. To view this discussion on the web visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAFdvYB-q%2Bfpq8JQDRjZ%3DbhFmKrqo%2BdySP9v72gQ6yBr0uiaBUw%40mail.gmail.com.
