[EMAIL PROTECTED] wrote:
> As a tech person, and pronent of Open Source, I say that having the right support
>contracts can be live saving. Whether it's overnight shipment of new parts, or
>ftp-ing a core dump of a kernel and having the bug fixed in the next release.
This sort of thing was SOP at my last job--have I been spoiled? It wasn't uncommon for
us to do a couple of point upgrades in a week. Sometimes these were customer requests,
but most often they were bug fixes.
(Granted, this was at a major customer site, and the support contract had large
dollars involved, but I saw similar attention paid to getting smaller customers' bugs
fixed, if not quite the same attention paid to getting the fixes applied.)
> Responsiveness to bugs is important - and indepent of a product being Open Source or
>not.
Yessiree bob!
Just to stir the pot a bit, everyone knows about the tendency of the Perl debugger to
occasionally give incorrect line numbering.
Two questions:
How long would that bug be allowed to last in a similar product from one of the evil
empire companies?
How would our criticism of that bug in that product differ from the casual way it's
treated in Perl?
Employed again (finally!),
John A
