I have had the same personal cell number for almost 10 years now and because of things like me calling a client while on the road and them saving my number I have a boatload of them that are always texting/calling it whenever they have an issue. Its really annoying since I have hired an office assistant and I am paying them to answer calls now. I had an outage a month ago and probably had 20 of the same message from numbers I did not know who they were all asking if the internet was down. I am considering changing my personal cell number now and keeping the old one and just having it forward to the office number and maybe get some sort of text auto reply set up on it to send a message back whenever anyone texts it saying that this is an auto response, for support issues please call the office number at xxx-xxx-xxxx. Then when I get my new number I now have a VOIP app that can call out from the cell and make it appear like the office number so this issue doesn't happen again.
The only downfall to this is there are a lot of important contacts i have that have the cell number that I do need to be in contact with for emergency situations. And is anyone doing any sort of SMS messaging for customer service? Or should that be avoided?
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