Yeah that's the root of it. You have to make it so they don't get help
when they call you.
What I did in the past is flip on the "hide my caller ID" option on the
iPhone when I called a customer. Some people don't answer private
numbers, but then I just leave a voicemail. That was their choice, not
mine.
This doesn't help when the number is already out there, but cuts down on
dissemination.
On 8/28/2018 1:15 PM, Steve Jones wrote:
Im very firm with the customers who call my cell (they have it for the
same reason you state). I dont offer any assistance, just keep
directing them to the office number. They get a little mad, but once
they realize they will get help from the other number they stop and
are satisfied. the worst thing you can do once you commit to getting
them to stop is to help at all. That includes advising them to
powercycle, or even answering the question of whether there are any
known outages
On Tue, Aug 28, 2018 at 11:26 AM Dave <[email protected]
<mailto:[email protected]>> wrote:
Thats what I did for a while to get them to call the correct numbers
On 08/28/2018 11:07 AM, Brian Sullivan wrote:
Type up a quick auto reply and save it somewhere on your phone.
Next time you get one of these texts, reply with your
"Auto-reply" and they will stop sending you messages. No one
wants to talk to a bot.
On 8/28/2018 10:58 AM, Jeremy wrote:
We use a Google Voice number for outbound calls, and it goes
straight to a voicemail that states "this number is for outbound
technician calls only. For support, please call xxxxx". I never
gave out my personal cell number, but a few people managed to
get it off of caller id when I was having Google Voice issues
for about a month. I have been slowly steering those customers
to another provider because they text incessantly. I just block
the number if they call inbound. Call my cell = find a new
provider. It's extreme, I know.
On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes
<[email protected]
<mailto:[email protected]>> wrote:
I don’t know that I can offer you any advice at this point,
but this is why we all carry a VoIP soft phone on our cell
phone, so we can call customers from the company phone number.
> On Aug 28, 2018, at 11:45, Kurt Fankhauser
<[email protected] <mailto:[email protected]>>
wrote:
>
> I have had the same personal cell number for almost 10
years now and because of things like me calling a client
while on the road and them saving my number I have a
boatload of them that are always texting/calling it whenever
they have an issue. Its really annoying since I have hired
an office assistant and I am paying them to answer calls
now. I had an outage a month ago and probably had 20 of the
same message from numbers I did not know who they were all
asking if the internet was down. I am considering changing
my personal cell number now and keeping the old one and just
having it forward to the office number and maybe get some
sort of text auto reply set up on it to send a message back
whenever anyone texts it saying that this is an auto
response, for support issues please call the office number
at xxx-xxx-xxxx. Then when I get my new number I now have a
VOIP app that can call out from the cell and make it appear
like the office number so this issue doesn't happen again.
>
> The only downfall to this is there are a lot of important
contacts i have that have the cell number that I do need to
be in contact with for emergency situations. And is anyone
doing any sort of SMS messaging for customer service? Or
should that be avoided?
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