We use a Google Voice number for outbound calls, and it goes straight to a voicemail that states "this number is for outbound technician calls only. For support, please call xxxxx". I never gave out my personal cell number, but a few people managed to get it off of caller id when I was having Google Voice issues for about a month. I have been slowly steering those customers to another provider because they text incessantly. I just block the number if they call inbound. Call my cell = find a new provider. It's extreme, I know.
On Tue, Aug 28, 2018 at 9:50 AM Matt Hoppes < mattli...@rivervalleyinternet.net> wrote: > I don’t know that I can offer you any advice at this point, but this is > why we all carry a VoIP soft phone on our cell phone, so we can call > customers from the company phone number. > > > On Aug 28, 2018, at 11:45, Kurt Fankhauser <lists.wavel...@gmail.com> > wrote: > > > > I have had the same personal cell number for almost 10 years now and > because of things like me calling a client while on the road and them > saving my number I have a boatload of them that are always texting/calling > it whenever they have an issue. Its really annoying since I have hired an > office assistant and I am paying them to answer calls now. I had an outage > a month ago and probably had 20 of the same message from numbers I did not > know who they were all asking if the internet was down. I am considering > changing my personal cell number now and keeping the old one and just > having it forward to the office number and maybe get some sort of text auto > reply set up on it to send a message back whenever anyone texts it saying > that this is an auto response, for support issues please call the office > number at xxx-xxx-xxxx. Then when I get my new number I now have a VOIP app > that can call out from the cell and make it appear like the office number > so this issue doesn't happen again. > > > > The only downfall to this is there are a lot of important contacts i > have that have the cell number that I do need to be in contact with for > emergency situations. And is anyone doing any sort of SMS messaging for > customer service? Or should that be avoided? > > -- > > AF mailing list > > AF@af.afmug.com > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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