Imma cut you On Tue, Nov 10, 2020, 7:13 AM Lewis Bergman <[email protected]> wrote:
> > > On Tue, Nov 10, 2020 at 6:36 AM Adam Moffett <[email protected]> wrote: > >> People putting their message into the subject drives me berserk. >> On 11/9/2020 11:31 PM, Steve Jones wrote: >> >> We have one customer that constantly replies to whatever last >> communication he gets but put his whole communication in the subject line >> so it gets cut off. I dont even know how he does it, its gotta be something >> like he has everything coming into a text message app or something like >> that. >> Point is, no matter how much we try, customers will always make things as >> hard as possible >> >> On Mon, Nov 9, 2020, 9:30 AM Josh Luthman <[email protected]> >> wrote: >> >>> This is what we do, a no reply and reject messages to it. >>> >>> Josh Luthman >>> 24/7 Help Desk: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> >>> On Mon, Nov 9, 2020 at 10:23 AM Bill Prince <[email protected]> wrote: >>> >>>> +1. >>>> >>>> You could put your billing and/or support email addresses as a note >>>> somewhere on the statement/invoice, but make the reply address for it a >>>> no-reply address. >>>> >>>> >>>> bp >>>> <part15sbs{at}gmail{dot}com> >>>> >>>> On 11/9/2020 7:06 AM, Matt Hoppes wrote: >>>> > send the billing e-mails from: >>>> > >>>> > [email protected] >>>> > >>>> > We direct everyone to submit support requests through out website, >>>> > which funnels questions. >>>> > >>>> > On 11/9/20 9:26 AM, Nate Burke wrote: >>>> >> Our billing system sends out emails telling the customer that they >>>> >> successfully paid their bill. Increasingly, customers are just >>>> >> finding the last billing email, and replying to that with service >>>> >> problems. Usually with some vague single line reply like 'I Can't >>>> >> watch a movie' or 'Why is the internet slow' >>>> >> >>>> >> They don't even bother to change the subject line. I'm guessing >>>> >> Comcast or AT&T wouldn't respond to requests like this. Should I? >>>> >> What are your views on contacting technical support. Ignore them >>>> >> unless they go through the proper channels? >>>> >> >>>> > >>>> >>>> -- >>>> AF mailing list >>>> [email protected] >>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > > -- > Lewis Bergman > 325-439-0533 Cell > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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