This is the turd-cherry on top of my day.
On 11/10/2020 8:13 AM, Lewis Bergman wrote:
On Tue, Nov 10, 2020 at 6:36 AM Adam Moffett <[email protected] <mailto:[email protected]>> wrote:People putting their message into the subject drives me berserk. On 11/9/2020 11:31 PM, Steve Jones wrote:-- AF mailing listWe have one customer that constantly replies to whatever last communication he gets but put his whole communication in the subject line so it gets cut off. I dont even know how he does it, its gotta be something like he has everything coming into a text message app or something like that. Point is, no matter how much we try, customers will always make things as hard as possible On Mon, Nov 9, 2020, 9:30 AM Josh Luthman <[email protected] <mailto:[email protected]>> wrote: This is what we do, a no reply and reject messages to it. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Nov 9, 2020 at 10:23 AM Bill Prince <[email protected] <mailto:[email protected]>> wrote: +1. You could put your billing and/or support email addresses as a note somewhere on the statement/invoice, but make the reply address for it a no-reply address. bp <part15sbs{at}gmail{dot}com> On 11/9/2020 7:06 AM, Matt Hoppes wrote: > send the billing e-mails from: > > [email protected] <mailto:[email protected]> > > We direct everyone to submit support requests through out website, > which funnels questions. > > On 11/9/20 9:26 AM, Nate Burke wrote: >> Our billing system sends out emails telling the customer that they >> successfully paid their bill. Increasingly, customers are just >> finding the last billing email, and replying to that with service >> problems. Usually with some vague single line reply like 'I Can't >> watch a movie' or 'Why is the internet slow' >> >> They don't even bother to change the subject line. I'm guessing >> Comcast or AT&T wouldn't respond to requests like this. Should I? >> What are your views on contacting technical support. Ignore them >> unless they go through the proper channels? >> >-- AF mailing list[email protected] <mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com <http://af.afmug.com/mailman/listinfo/af_af.afmug.com>-- AF mailing list[email protected] <mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com <http://af.afmug.com/mailman/listinfo/af_af.afmug.com>[email protected] <mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com <http://af.afmug.com/mailman/listinfo/af_af.afmug.com> -- Lewis Bergman 325-439-0533 Cell
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