I'm with Ken. Most of our fiber customers are gigabit which is $94.95. They all think it's either $95 or $100. We have so many accounts that are months/years old and the pennies/dollars are stacking up. They just keep throwing the extra amount.
People's memory is simply awful. There's no other way to put it. Eye witnesses to events are absolutely tragic when it comes to recalling any reasonable details. On Wed, Aug 5, 2026 at 5:46 PM Darren Shea via AF <[email protected]> wrote: > I think our subscribers are the opposite – they know what they’re paying, > but they seem to inflate the expected performance of the tier they are > subscribed to… > > > > This was super-common back when we were all Cambium, but with the shift to > Tarana, it’s less so now. > > > > *From:* AF [mailto:[email protected]] *On Behalf Of *Ken Hohhof > *Sent:* Wednesday, August 5, 2026 2:24 PM > *To:* 'AnimalFarm Microwave Users Group' > *Subject:* [AFMUG] is it common for people to think they're paying more? > > > > Often when talking to current customers, they think their current price is > higher than it is. Like if they’re asking about increasing their speed > tier, they’ll say they’re paying $75 now when it’s actually $50 or $60. > > > > In some cases they are on autopay so maybe they don’t get a paper invoice > and would have to check their credit card statement to see what they’re > paying. > > > > I’m just wondering, is this a common trick our brains play on us? If it > was just poor memory, I’d expect the errors would be randomly high or low, > not consistently high. > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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