Welcome to America. On Thu, Aug 6, 2026 at 2:59 PM Ken Hohhof <[email protected]> wrote:
> What’s annoying is when someone calls to cancel because they switched to > Starlink, and they think it’s $50 or $55 (it’s actually $65 unless you buy > the equipment upfront). But they think they were paying us $75 when it was > actually $50 or $60. > > > > *From:* AF <[email protected]> *On Behalf Of *Josh Luthman > *Sent:* Thursday, August 6, 2026 1:12 PM > *To:* AnimalFarm Microwave Users Group <[email protected]> > *Subject:* Re: [AFMUG] is it common for people to think they're paying > more? > > > > I'm with Ken. Most of our fiber customers are gigabit which is $94.95. > They all think it's either $95 or $100. We have so many accounts that are > months/years old and the pennies/dollars are stacking up. They just keep > throwing the extra amount. > > People's memory is simply awful. There's no other way to put it. Eye > witnesses to events are absolutely tragic when it comes to recalling any > reasonable details. > > > > On Wed, Aug 5, 2026 at 5:46 PM Darren Shea via AF <[email protected]> wrote: > > I think our subscribers are the opposite – they know what they’re paying, > but they seem to inflate the expected performance of the tier they are > subscribed to… > > > > This was super-common back when we were all Cambium, but with the shift to > Tarana, it’s less so now. > > > > *From:* AF [mailto:[email protected]] *On Behalf Of *Ken Hohhof > *Sent:* Wednesday, August 5, 2026 2:24 PM > *To:* 'AnimalFarm Microwave Users Group' > *Subject:* [AFMUG] is it common for people to think they're paying more? > > > > Often when talking to current customers, they think their current price is > higher than it is. Like if they’re asking about increasing their speed > tier, they’ll say they’re paying $75 now when it’s actually $50 or $60. > > > > In some cases they are on autopay so maybe they don’t get a paper invoice > and would have to check their credit card statement to see what they’re > paying. > > > > I’m just wondering, is this a common trick our brains play on us? If it > was just poor memory, I’d expect the errors would be randomly high or low, > not consistently high. > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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