are you NAT at the SM? it depends on whether youre bridging or NAT. If youre briddging, like us, throwing the router in saves on support calls. If they opt to use their own router, then all your support needs to do is give them the manufacturers support number, also it eliminates support on wireless issues. We throw in a 28 dolar air router, set the ESSID with a set key that doesnt change, any issue on the wireless on that and we tell them to contect their end device manufacturer and provide them the ESSID and key. we dont give them a personalized key. Ever since we started this, the number of wireless issues we have had to support is zero. We do leave an extra patch cord and dont accept speedtests over wireless. Most people who say everything is wireless dont even realize their laptop has an ethernet connection on it
On Sun, Nov 9, 2014 at 11:58 AM, Joseph Marsh via Af <[email protected]> wrote: > My tech is required to do a speed test on every install and. Right now We > just go to the power supply and customer does the rest. > > > > > Sent from my iPhone > > > On Nov 9, 2014, at 11:24 AM, Ken Hohhof via Af <[email protected]> wrote: > > > > FYI, I recommend leaving a spare Ethernet cable plugged into the > router. I used to insist that people do a speedtest from a wired computer, > but it's becoming very common for people to say everything is WiFi. > > > > > > -----Original Message----- From: Sterling Jacobson via Af > > Sent: Sunday, November 09, 2014 11:18 AM > > To: [email protected] > > Subject: Re: [AFMUG] Customer routers > > > > I never did, the SM has enough to control what you need to from the > provider side. > > > > I prefer a demarcation at the SM/ONT and let the customer be responsible > for their side of their network. > > > > If I had done managed router then I would have gotten double the calls > for everyones NAT to their Xbox and filtering etc. > > > > What this industry needs is a way for the consumer to know for > themselves if their provider is the network issue, or their router. > > > > I'm working on an app/site for that right now that they can use their > phone/device to tell them if it's their problem or the providers. > > > > -----Original Message----- > > From: Af [mailto:[email protected]] On Behalf Of Joseph Marsh via Af > > Sent: Saturday, November 8, 2014 5:48 PM > > To: [email protected] > > Subject: Re: [AFMUG] Customer routers > > > > Sm on the side of the house > > > > Sent from my iPhone > > > >> On Nov 8, 2014, at 6:26 PM, Sterling Jacobson via Af <[email protected]> > wrote: > >> > >> Do you already have a CPE/ONT device at their house/building? > >> > >> -----Original Message----- > >> From: Af [mailto:[email protected]] On Behalf Of Joseph Marsh via Af > >> Sent: Saturday, November 8, 2014 5:09 PM > >> To: [email protected] > >> Subject: [AFMUG] Customer routers > >> > >> > >> Doing a new area should I put a managed router at every customer house > or business or just let them do their own ? > >> > >> Sent from my iPhone > > > > > -- All parts should go together without forcing. You must remember that the parts you are reassembling were disassembled by you. Therefore, if you can't get them together again, there must be a reason. By all means, do not use a hammer. -- IBM maintenance manual, 1925
