We have 2 different IP address pools. I had thought about dhcp but I would like to see the router incase I needed to access it for firmware upgrades etc
We use swift fox for monitoring and billing Sent from my iPhone > On Nov 10, 2014, at 9:58 AM, That One Guy via Af <[email protected]> wrote: > > Now that DHCP is reliable its DHCP, everything is DHCP that way we can move > customer IP space at whim. If a customer throws in one of our replacement > routers we either pill the MAC from the bridge table on the SM/AP and update > it or watch the DHCP log in the BMU to either pull the MAC (if its their > personal router) or log into the catch all IP theyre handed if its ours to > get it and complete the set up > If powercode would set it up to where the redirect page pulled the IP the > customer is coming from and compared it to the DHCP log, customers could even > self provision their own devices, but they say its not possible, so it does > require a call in to tech support to provision, unless they can get on the > horn with their router vendor to get the WAN MAC, since all the boxes list > the wireless or LAN MAC for some reason > >> On Mon, Nov 10, 2014 at 9:48 AM, Joseph Marsh via Af <[email protected]> wrote: >> Does ur config script set a static ip or dhcp >> >> >> >> Sent from my iPhone >> >>> On Nov 10, 2014, at 9:40 AM, That One Guy via Af <[email protected]> wrote: >>> >>> thats the very reason we use the air router >>> DHCP used to not be reliable through powercode so we needed a way to ensure >>> that they couldnt reset them and have no service. We just created a default >>> config with our remote access and the reset button disabled the techs load >>> in at installation time. anything specific to the customer is named >>> CHANGEME including the device name, that way they know what to change and >>> the ones that werent configured completely are easy to ID. We also leave >>> some of these with the default config file loaded into them at our retail >>> shop, that way customers can just pick one up if their personal router is >>> causing trouble or if our air router fails (which suprisingly for 28 bucks, >>> they rarely do) >>> >>>> On Mon, Nov 10, 2014 at 9:31 AM, Joseph Marsh via Af <[email protected]> wrote: >>>> We don't nat at sm and the tech test speed at Poe I don't allow speed >>>> tests via wireless and we leave a 3 ft cable on lan side of ubnt Poe >>>> >>>> Does the air router allow u to disable reset button? >>>> >>>> Sent from my iPhone >>>> >>>>> On Nov 10, 2014, at 9:19 AM, That One Guy via Af <[email protected]> wrote: >>>>> >>>>> are you NAT at the SM? it depends on whether youre bridging or NAT. If >>>>> youre briddging, like us, throwing the router in saves on support calls. >>>>> If they opt to use their own router, then all your support needs to do is >>>>> give them the manufacturers support number, also it eliminates support on >>>>> wireless issues. We throw in a 28 dolar air router, set the ESSID with a >>>>> set key that doesnt change, any issue on the wireless on that and we tell >>>>> them to contect their end device manufacturer and provide them the ESSID >>>>> and key. we dont give them a personalized key. Ever since we started >>>>> this, the number of wireless issues we have had to support is zero. We do >>>>> leave an extra patch cord and dont accept speedtests over wireless. Most >>>>> people who say everything is wireless dont even realize their laptop has >>>>> an ethernet connection on it >>>>> >>>>>> On Sun, Nov 9, 2014 at 11:58 AM, Joseph Marsh via Af <[email protected]> >>>>>> wrote: >>>>> >>>>>> My tech is required to do a speed test on every install and. Right now >>>>>> We just go to the power supply and customer does the rest. >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> Sent from my iPhone >>>>>> >>>>>> > On Nov 9, 2014, at 11:24 AM, Ken Hohhof via Af <[email protected]> wrote: >>>>>> > >>>>>> > FYI, I recommend leaving a spare Ethernet cable plugged into the >>>>>> > router. I used to insist that people do a speedtest from a wired >>>>>> > computer, but it's becoming very common for people to say everything >>>>>> > is WiFi. >>>>>> > >>>>>> > >>>>>> > -----Original Message----- From: Sterling Jacobson via Af >>>>>> > Sent: Sunday, November 09, 2014 11:18 AM >>>>>> > To: [email protected] >>>>>> > Subject: Re: [AFMUG] Customer routers >>>>>> > >>>>>> > I never did, the SM has enough to control what you need to from the >>>>>> > provider side. >>>>>> > >>>>>> > I prefer a demarcation at the SM/ONT and let the customer be >>>>>> > responsible for their side of their network. >>>>>> > >>>>>> > If I had done managed router then I would have gotten double the calls >>>>>> > for everyones NAT to their Xbox and filtering etc. >>>>>> > >>>>>> > What this industry needs is a way for the consumer to know for >>>>>> > themselves if their provider is the network issue, or their router. >>>>>> > >>>>>> > I'm working on an app/site for that right now that they can use their >>>>>> > phone/device to tell them if it's their problem or the providers. >>>>>> > >>>>>> > -----Original Message----- >>>>>> > From: Af [mailto:[email protected]] On Behalf Of Joseph Marsh via Af >>>>>> > Sent: Saturday, November 8, 2014 5:48 PM >>>>>> > To: [email protected] >>>>>> > Subject: Re: [AFMUG] Customer routers >>>>>> > >>>>>> > Sm on the side of the house >>>>>> > >>>>>> > Sent from my iPhone >>>>>> > >>>>>> >> On Nov 8, 2014, at 6:26 PM, Sterling Jacobson via Af <[email protected]> >>>>>> >> wrote: >>>>>> >> >>>>>> >> Do you already have a CPE/ONT device at their house/building? >>>>>> >> >>>>>> >> -----Original Message----- >>>>>> >> From: Af [mailto:[email protected]] On Behalf Of Joseph Marsh via >>>>>> >> Af >>>>>> >> Sent: Saturday, November 8, 2014 5:09 PM >>>>>> >> To: [email protected] >>>>>> >> Subject: [AFMUG] Customer routers >>>>>> >> >>>>>> >> >>>>>> >> Doing a new area should I put a managed router at every customer >>>>>> >> house or business or just let them do their own ? >>>>>> >> >>>>>> >> Sent from my iPhone >>>>>> > >>>>>> > >>>>> >>>>> >>>>> >>>>> -- >>>>> All parts should go together without forcing. You must remember that the >>>>> parts you are reassembling were disassembled by you. Therefore, if you >>>>> can't get them together again, there must be a reason. By all means, do >>>>> not use a hammer. -- IBM maintenance manual, 1925 >>> >>> >>> >>> -- >>> All parts should go together without forcing. You must remember that the >>> parts you are reassembling were disassembled by you. Therefore, if you >>> can't get them together again, there must be a reason. By all means, do not >>> use a hammer. -- IBM maintenance manual, 1925 > > > > -- > All parts should go together without forcing. You must remember that the > parts you are reassembling were disassembled by you. Therefore, if you can't > get them together again, there must be a reason. By all means, do not use a > hammer. -- IBM maintenance manual, 1925
