You should join them at the events. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Nov 10, 2014 11:53 AM, "That One Guy via Af" <[email protected]> wrote:
> I used to despise powercode, stuff was always breaking, but the last year > or two they have moved forward to be a pretty solid product. It eliminates > a ton of other systems, spreadsheets in particular. The boss loves the > billing side of it, I stay out of that. I believe they will do a live demo > on your network, no harm, no foul if you dont like it. > > I dont like that they cant provide alot of specs on server builds and > stuff like alot of products do, I would prefer they provide a billing > server appliance thats realistic in cost and a virtual appliance you can > dump on robust hardware, but those are small potato complaints. If youre a > linux guy, then its a moot point. Their support is probably better than > alot of companies, even though I complain that they dont drop everything > theyre doing to focus directly on me, theyre actually very responsive to > issues, usually having a solution, or pathway to a solution within a day or > two if its a complex issue. > > The only actual legitimate complaint I have with them is around events > like wispapalooza they shortstaff, but they gotta make that cheddar. > > > > On Mon, Nov 10, 2014 at 10:20 AM, Josh Luthman via Af <[email protected]> > wrote: > >> Don't ask Steve anything serious!!! >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Mon, Nov 10, 2014 at 11:14 AM, Joseph Marsh via Af <[email protected]> >> wrote: >> >>> I'm thinking about changing how do u like power code? >>> >>> Sent from my iPhone >>> >>> On Nov 10, 2014, at 10:10 AM, That One Guy via Af <[email protected]> wrote: >>> >>> Powercode is Static DHCP, MAC reservations from a non dynamic pool, if >>> there is no device registered with that mac it pulls from a dynamic pool >>> for each POP and all that traffic is redirected to the powercode web server >>> >>> On Mon, Nov 10, 2014 at 10:05 AM, Joseph Marsh via Af <[email protected]> >>> wrote: >>> >>>> We have 2 different IP address pools. I had thought about dhcp but I >>>> would like to see the router incase I needed to access it for firmware >>>> upgrades etc >>>> >>>> We use swift fox for monitoring and billing >>>> >>>> Sent from my iPhone >>>> >>>> On Nov 10, 2014, at 9:58 AM, That One Guy via Af <[email protected]> wrote: >>>> >>>> Now that DHCP is reliable its DHCP, everything is DHCP that way we can >>>> move customer IP space at whim. If a customer throws in one of our >>>> replacement routers we either pill the MAC from the bridge table on the >>>> SM/AP and update it or watch the DHCP log in the BMU to either pull the MAC >>>> (if its their personal router) or log into the catch all IP theyre handed >>>> if its ours to get it and complete the set up >>>> If powercode would set it up to where the redirect page pulled the IP >>>> the customer is coming from and compared it to the DHCP log, customers >>>> could even self provision their own devices, but they say its not possible, >>>> so it does require a call in to tech support to provision, unless they can >>>> get on the horn with their router vendor to get the WAN MAC, since all the >>>> boxes list the wireless or LAN MAC for some reason >>>> >>>> On Mon, Nov 10, 2014 at 9:48 AM, Joseph Marsh via Af <[email protected]> >>>> wrote: >>>> >>>>> Does ur config script set a static ip or dhcp >>>>> >>>>> >>>>> >>>>> Sent from my iPhone >>>>> >>>>> On Nov 10, 2014, at 9:40 AM, That One Guy via Af <[email protected]> wrote: >>>>> >>>>> thats the very reason we use the air router >>>>> DHCP used to not be reliable through powercode so we needed a way to >>>>> ensure that they couldnt reset them and have no service. We just created a >>>>> default config with our remote access and the reset button disabled the >>>>> techs load in at installation time. anything specific to the customer is >>>>> named CHANGEME including the device name, that way they know what to >>>>> change >>>>> and the ones that werent configured completely are easy to ID. We also >>>>> leave some of these with the default config file loaded into them at our >>>>> retail shop, that way customers can just pick one up if their personal >>>>> router is causing trouble or if our air router fails (which suprisingly >>>>> for >>>>> 28 bucks, they rarely do) >>>>> >>>>> On Mon, Nov 10, 2014 at 9:31 AM, Joseph Marsh via Af <[email protected]> >>>>> wrote: >>>>> >>>>>> We don't nat at sm and the tech test speed at Poe I don't allow speed >>>>>> tests via wireless and we leave a 3 ft cable on lan side of ubnt Poe >>>>>> >>>>>> Does the air router allow u to disable reset button? >>>>>> >>>>>> Sent from my iPhone >>>>>> >>>>>> On Nov 10, 2014, at 9:19 AM, That One Guy via Af <[email protected]> >>>>>> wrote: >>>>>> >>>>>> are you NAT at the SM? it depends on whether youre bridging or NAT. >>>>>> If youre briddging, like us, throwing the router in saves on support >>>>>> calls. >>>>>> If they opt to use their own router, then all your support needs to do is >>>>>> give them the manufacturers support number, also it eliminates support on >>>>>> wireless issues. We throw in a 28 dolar air router, set the ESSID with a >>>>>> set key that doesnt change, any issue on the wireless on that and we tell >>>>>> them to contect their end device manufacturer and provide them the ESSID >>>>>> and key. we dont give them a personalized key. Ever since we started >>>>>> this, >>>>>> the number of wireless issues we have had to support is zero. We do leave >>>>>> an extra patch cord and dont accept speedtests over wireless. Most people >>>>>> who say everything is wireless dont even realize their laptop has an >>>>>> ethernet connection on it >>>>>> >>>>>> On Sun, Nov 9, 2014 at 11:58 AM, Joseph Marsh via Af <[email protected]> >>>>>> wrote: >>>>>> >>>>>>> My tech is required to do a speed test on every install and. Right >>>>>>> now We just go to the power supply and customer does the rest. >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> Sent from my iPhone >>>>>>> >>>>>>> > On Nov 9, 2014, at 11:24 AM, Ken Hohhof via Af <[email protected]> >>>>>>> wrote: >>>>>>> > >>>>>>> > FYI, I recommend leaving a spare Ethernet cable plugged into the >>>>>>> router. I used to insist that people do a speedtest from a wired >>>>>>> computer, >>>>>>> but it's becoming very common for people to say everything is WiFi. >>>>>>> > >>>>>>> > >>>>>>> > -----Original Message----- From: Sterling Jacobson via Af >>>>>>> > Sent: Sunday, November 09, 2014 11:18 AM >>>>>>> > To: [email protected] >>>>>>> > Subject: Re: [AFMUG] Customer routers >>>>>>> > >>>>>>> > I never did, the SM has enough to control what you need to from >>>>>>> the provider side. >>>>>>> > >>>>>>> > I prefer a demarcation at the SM/ONT and let the customer be >>>>>>> responsible for their side of their network. >>>>>>> > >>>>>>> > If I had done managed router then I would have gotten double the >>>>>>> calls for everyones NAT to their Xbox and filtering etc. >>>>>>> > >>>>>>> > What this industry needs is a way for the consumer to know for >>>>>>> themselves if their provider is the network issue, or their router. >>>>>>> > >>>>>>> > I'm working on an app/site for that right now that they can use >>>>>>> their phone/device to tell them if it's their problem or the providers. >>>>>>> > >>>>>>> > -----Original Message----- >>>>>>> > From: Af [mailto:[email protected]] On Behalf Of Joseph Marsh >>>>>>> via Af >>>>>>> > Sent: Saturday, November 8, 2014 5:48 PM >>>>>>> > To: [email protected] >>>>>>> > Subject: Re: [AFMUG] Customer routers >>>>>>> > >>>>>>> > Sm on the side of the house >>>>>>> > >>>>>>> > Sent from my iPhone >>>>>>> > >>>>>>> >> On Nov 8, 2014, at 6:26 PM, Sterling Jacobson via Af < >>>>>>> [email protected]> wrote: >>>>>>> >> >>>>>>> >> Do you already have a CPE/ONT device at their house/building? >>>>>>> >> >>>>>>> >> -----Original Message----- >>>>>>> >> From: Af [mailto:[email protected]] On Behalf Of Joseph Marsh >>>>>>> via Af >>>>>>> >> Sent: Saturday, November 8, 2014 5:09 PM >>>>>>> >> To: [email protected] >>>>>>> >> Subject: [AFMUG] Customer routers >>>>>>> >> >>>>>>> >> >>>>>>> >> Doing a new area should I put a managed router at every customer >>>>>>> house or business or just let them do their own ? >>>>>>> >> >>>>>>> >> Sent from my iPhone >>>>>>> > >>>>>>> > >>>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> All parts should go together without forcing. You must remember that >>>>>> the parts you are reassembling were disassembled by you. Therefore, if >>>>>> you >>>>>> can't get them together again, there must be a reason. By all means, do >>>>>> not >>>>>> use a hammer. -- IBM maintenance manual, 1925 >>>>>> >>>>>> >>>>> >>>>> >>>>> -- >>>>> All parts should go together without forcing. You must remember that >>>>> the parts you are reassembling were disassembled by you. Therefore, if you >>>>> can't get them together again, there must be a reason. By all means, do >>>>> not >>>>> use a hammer. -- IBM maintenance manual, 1925 >>>>> >>>>> >>>> >>>> >>>> -- >>>> All parts should go together without forcing. You must remember that >>>> the parts you are reassembling were disassembled by you. Therefore, if you >>>> can't get them together again, there must be a reason. By all means, do not >>>> use a hammer. -- IBM maintenance manual, 1925 >>>> >>>> >>> >>> >>> -- >>> All parts should go together without forcing. You must remember that the >>> parts you are reassembling were disassembled by you. Therefore, if you >>> can't get them together again, there must be a reason. By all means, do not >>> use a hammer. -- IBM maintenance manual, 1925 >>> >>> >> > > > -- > All parts should go together without forcing. You must remember that the > parts you are reassembling were disassembled by you. Therefore, if you > can't get them together again, there must be a reason. By all means, do not > use a hammer. -- IBM maintenance manual, 1925 >
