Dude aren't you in Illinois?
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Nov 10, 2014 at 4:03 PM, That One Guy via Af <[email protected]> wrote: > you guys get too much snow up there > > On Mon, Nov 10, 2014 at 12:18 PM, Simon Westlake via Af <[email protected]> > wrote: > >> http://www.indeed.com/job/tier-3-technical-support-c4c4abce9d83d26f >> >> Come work for us and solve that problem! We're trying to hire a couple >> more tier 3 support guys right now. >> >> >> The only actual legitimate complaint I have with them is around events >> like wispapalooza they shortstaff, but they gotta make that cheddar. >> >> >> >> On Mon, Nov 10, 2014 at 10:20 AM, Josh Luthman via Af <[email protected]> >> wrote: >> >>> Don't ask Steve anything serious!!! >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> On Mon, Nov 10, 2014 at 11:14 AM, Joseph Marsh via Af <[email protected]> >>> wrote: >>> >>>> I'm thinking about changing how do u like power code? >>>> >>>> Sent from my iPhone >>>> >>>> On Nov 10, 2014, at 10:10 AM, That One Guy via Af <[email protected]> wrote: >>>> >>>> Powercode is Static DHCP, MAC reservations from a non dynamic pool, >>>> if there is no device registered with that mac it pulls from a dynamic pool >>>> for each POP and all that traffic is redirected to the powercode web server >>>> >>>> On Mon, Nov 10, 2014 at 10:05 AM, Joseph Marsh via Af <[email protected]> >>>> wrote: >>>> >>>>> We have 2 different IP address pools. I had thought about dhcp but >>>>> I would like to see the router incase I needed to access it for firmware >>>>> upgrades etc >>>>> >>>>> We use swift fox for monitoring and billing >>>>> >>>>> Sent from my iPhone >>>>> >>>>> On Nov 10, 2014, at 9:58 AM, That One Guy via Af <[email protected]> wrote: >>>>> >>>>> Now that DHCP is reliable its DHCP, everything is DHCP that way we >>>>> can move customer IP space at whim. If a customer throws in one of our >>>>> replacement routers we either pill the MAC from the bridge table on the >>>>> SM/AP and update it or watch the DHCP log in the BMU to either pull the >>>>> MAC >>>>> (if its their personal router) or log into the catch all IP theyre handed >>>>> if its ours to get it and complete the set up >>>>> If powercode would set it up to where the redirect page pulled the IP >>>>> the customer is coming from and compared it to the DHCP log, customers >>>>> could even self provision their own devices, but they say its not >>>>> possible, >>>>> so it does require a call in to tech support to provision, unless they can >>>>> get on the horn with their router vendor to get the WAN MAC, since all the >>>>> boxes list the wireless or LAN MAC for some reason >>>>> >>>>> On Mon, Nov 10, 2014 at 9:48 AM, Joseph Marsh via Af <[email protected]> >>>>> wrote: >>>>> >>>>>> Does ur config script set a static ip or dhcp >>>>>> >>>>>> >>>>>> >>>>>> Sent from my iPhone >>>>>> >>>>>> On Nov 10, 2014, at 9:40 AM, That One Guy via Af <[email protected]> >>>>>> wrote: >>>>>> >>>>>> thats the very reason we use the air router >>>>>> DHCP used to not be reliable through powercode so we needed a way to >>>>>> ensure that they couldnt reset them and have no service. We just created >>>>>> a >>>>>> default config with our remote access and the reset button disabled the >>>>>> techs load in at installation time. anything specific to the customer is >>>>>> named CHANGEME including the device name, that way they know what to >>>>>> change >>>>>> and the ones that werent configured completely are easy to ID. We also >>>>>> leave some of these with the default config file loaded into them at our >>>>>> retail shop, that way customers can just pick one up if their personal >>>>>> router is causing trouble or if our air router fails (which suprisingly >>>>>> for >>>>>> 28 bucks, they rarely do) >>>>>> >>>>>> On Mon, Nov 10, 2014 at 9:31 AM, Joseph Marsh via Af <[email protected]> >>>>>> wrote: >>>>>> >>>>>>> We don't nat at sm and the tech test speed at Poe I don't allow >>>>>>> speed tests via wireless and we leave a 3 ft cable on lan side of ubnt >>>>>>> Poe >>>>>>> >>>>>>> Does the air router allow u to disable reset button? >>>>>>> >>>>>>> Sent from my iPhone >>>>>>> >>>>>>> On Nov 10, 2014, at 9:19 AM, That One Guy via Af <[email protected]> >>>>>>> wrote: >>>>>>> >>>>>>> are you NAT at the SM? it depends on whether youre bridging or >>>>>>> NAT. If youre briddging, like us, throwing the router in saves on >>>>>>> support >>>>>>> calls. If they opt to use their own router, then all your support needs >>>>>>> to >>>>>>> do is give them the manufacturers support number, also it eliminates >>>>>>> support on wireless issues. We throw in a 28 dolar air router, set the >>>>>>> ESSID with a set key that doesnt change, any issue on the wireless on >>>>>>> that >>>>>>> and we tell them to contect their end device manufacturer and provide >>>>>>> them >>>>>>> the ESSID and key. we dont give them a personalized key. Ever since we >>>>>>> started this, the number of wireless issues we have had to support is >>>>>>> zero. >>>>>>> We do leave an extra patch cord and dont accept speedtests over >>>>>>> wireless. >>>>>>> Most people who say everything is wireless dont even realize their >>>>>>> laptop >>>>>>> has an ethernet connection on it >>>>>>> >>>>>>> On Sun, Nov 9, 2014 at 11:58 AM, Joseph Marsh via Af <[email protected]> >>>>>>> wrote: >>>>>>> >>>>>>>> My tech is required to do a speed test on every install and. Right >>>>>>>> now We just go to the power supply and customer does the rest. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Sent from my iPhone >>>>>>>> >>>>>>>> > On Nov 9, 2014, at 11:24 AM, Ken Hohhof via Af <[email protected]> >>>>>>>> wrote: >>>>>>>> > >>>>>>>> > FYI, I recommend leaving a spare Ethernet cable plugged into the >>>>>>>> router. I used to insist that people do a speedtest from a wired >>>>>>>> computer, >>>>>>>> but it's becoming very common for people to say everything is WiFi. >>>>>>>> > >>>>>>>> > >>>>>>>> > -----Original Message----- From: Sterling Jacobson via Af >>>>>>>> > Sent: Sunday, November 09, 2014 11:18 AM >>>>>>>> > To: [email protected] >>>>>>>> > Subject: Re: [AFMUG] Customer routers >>>>>>>> > >>>>>>>> > I never did, the SM has enough to control what you need to from >>>>>>>> the provider side. >>>>>>>> > >>>>>>>> > I prefer a demarcation at the SM/ONT and let the customer be >>>>>>>> responsible for their side of their network. >>>>>>>> > >>>>>>>> > If I had done managed router then I would have gotten double the >>>>>>>> calls for everyones NAT to their Xbox and filtering etc. >>>>>>>> > >>>>>>>> > What this industry needs is a way for the consumer to know for >>>>>>>> themselves if their provider is the network issue, or their router. >>>>>>>> > >>>>>>>> > I'm working on an app/site for that right now that they can use >>>>>>>> their phone/device to tell them if it's their problem or the providers. >>>>>>>> > >>>>>>>> > -----Original Message----- >>>>>>>> > From: Af [mailto:[email protected]] On Behalf Of Joseph Marsh >>>>>>>> via Af >>>>>>>> > Sent: Saturday, November 8, 2014 5:48 PM >>>>>>>> > To: [email protected] >>>>>>>> > Subject: Re: [AFMUG] Customer routers >>>>>>>> > >>>>>>>> > Sm on the side of the house >>>>>>>> > >>>>>>>> > Sent from my iPhone >>>>>>>> > >>>>>>>> >> On Nov 8, 2014, at 6:26 PM, Sterling Jacobson via Af < >>>>>>>> [email protected]> wrote: >>>>>>>> >> >>>>>>>> >> Do you already have a CPE/ONT device at their house/building? >>>>>>>> >> >>>>>>>> >> -----Original Message----- >>>>>>>> >> From: Af [mailto:[email protected]] On Behalf Of Joseph >>>>>>>> Marsh via Af >>>>>>>> >> Sent: Saturday, November 8, 2014 5:09 PM >>>>>>>> >> To: [email protected] >>>>>>>> >> Subject: [AFMUG] Customer routers >>>>>>>> >> >>>>>>>> >> >>>>>>>> >> Doing a new area should I put a managed router at every customer >>>>>>>> house or business or just let them do their own ? >>>>>>>> >> >>>>>>>> >> Sent from my iPhone >>>>>>>> > >>>>>>>> > >>>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> All parts should go together without forcing. You must remember >>>>>>> that the parts you are reassembling were disassembled by you. >>>>>>> Therefore, if >>>>>>> you can't get them together again, there must be a reason. By all >>>>>>> means, do >>>>>>> not use a hammer. -- IBM maintenance manual, 1925 >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> All parts should go together without forcing. You must remember >>>>>> that the parts you are reassembling were disassembled by you. Therefore, >>>>>> if >>>>>> you can't get them together again, there must be a reason. By all means, >>>>>> do >>>>>> not use a hammer. -- IBM maintenance manual, 1925 >>>>>> >>>>>> >>>>> >>>>> >>>>> -- >>>>> All parts should go together without forcing. You must remember that >>>>> the parts you are reassembling were disassembled by you. Therefore, if you >>>>> can't get them together again, there must be a reason. By all means, do >>>>> not >>>>> use a hammer. -- IBM maintenance manual, 1925 >>>>> >>>>> >>>> >>>> >>>> -- >>>> All parts should go together without forcing. You must remember that >>>> the parts you are reassembling were disassembled by you. Therefore, if you >>>> can't get them together again, there must be a reason. By all means, do not >>>> use a hammer. -- IBM maintenance manual, 1925 >>>> >>>> >>> >> >> >> -- >> All parts should go together without forcing. You must remember that >> the parts you are reassembling were disassembled by you. Therefore, if you >> can't get them together again, there must be a reason. By all means, do not >> use a hammer. -- IBM maintenance manual, 1925 >> >> >> -- >> Simon Westlake >> Powercode - The smart choice in ISP billing and OSS >> powercode.com >> P: 920-351-1010 >> E: [email protected] >> > > > > -- > All parts should go together without forcing. You must remember that the > parts you are reassembling were disassembled by you. Therefore, if you > can't get them together again, there must be a reason. By all means, do not > use a hammer. -- IBM maintenance manual, 1925 >
