Yup Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Dec 24, 2014 11:27 PM, "Ken Hohhof via Af" <[email protected]> wrote:
> Can you go to the manufacturer download site, save the file to the > phone, then go to the firmware update page in the router GUI, and browse to > the file you saved earlier, just like on a PC? > > *From:* Josh Luthman via Af <[email protected]> > *Sent:* Wednesday, December 24, 2014 10:20 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] cheap computer phone support > > Phone can just use the web interface like a PC would. > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Wed, Dec 24, 2014 at 11:16 PM, Ken Hohhof via Af <[email protected]> wrote: >> >> My current problem is I scanned my network and found about 45 >> customers with UPnP open to the Internet, I think they are mostly DLinks >> with some older Linksys thrown in. I sent a little note to each of them >> recommending they update the firmware and/or disable UPnP, then run the >> Rapid7 “Scan My Router Now” test. There is even a DLink video telling you >> how to update your firmware: >> https://www.youtube.com/watch?v=VHnacMKb2ro >> >> I would venture a guess 99% of customers have never updated their router >> firmware. This is something IMHO they need to know how to do or pay >> someone to do, like changing the oil in your car. I think the only way >> Windows Update ever gets run is because the computer came with it >> configured for automatic updates. >> >> What’s scary is the trend toward people having only phones, tablets, game >> consoles, TVs, Rokus, etc. on their WiFi, no actual computers and certainly >> nothing with an Ethernet cable. How do you update the firmware on your >> router from a phone, if they want you to download the firmware to your >> computer and then upload it to the router? At least Netgear gives you >> buttons when you log into the router GUI to check for new firmware and to >> do the upgrade, without having to first store it on your computer. >> >> And as dependent as these remote support companies are on remote control >> software like Teamviewer and GoToSupport, how do they handle the customer >> with no computers? Do they remote into a phone or tablet? Even if that is >> possible, it’s got to be really clumsy to reprogram someone’s WiFi using a >> remote session to a WiFi device. >> >> >> *From:* CBB - Jay Fuller via Af <[email protected]> >> *Sent:* Wednesday, December 24, 2014 9:15 PM >> *To:* [email protected] >> *Subject:* Re: [AFMUG] cheap computer phone support >> >> >> thats why i love reverse DHCP based on MAC. Tell us you have a new >> router, check the bridge table on the SM and update the mac. >> Additionally, a lot of people NAT the sms. Early days we had trouble with >> that and i've just never liked it... >> >> >> ----- Original Message ----- >> *From:* Philip Rankin via Af <[email protected]> >> *To:* af <[email protected]> >> *Sent:* Wednesday, December 24, 2014 4:50 PM >> *Subject:* Re: [AFMUG] cheap computer phone support >> >> The first thing the manufacturer does is tell the customer to hard reset >> their router. If you use pppoe like we do, then someone has to re-setup >> the pppoe information. You are FAR better off to simply handle your >> customer computer problems yourself and charge a lot for the work! IMHO! >> >> On Wed, Dec 24, 2014 at 2:34 PM, Ken Hohhof via Af <[email protected]> wrote: >> >>> That doesn't quite look like the answer. >>> >>> Maybe one approach is to push these people to call the manufacturer. I >>> see that Linksys, Netgear, Belkin, DLink all have paid support after 30 >>> days. Dell has paid support. Apple has Applecare. HP has SmartFriend >>> which seems to cover a wide variety of problems and non HP computers, maybe >>> that's where I should send them: >>> >>> https://h30617.www3.hp.com/HP/subscription-services/index.asp >>> >>> >>> -----Original Message----- From: Tyler Treat via Af >>> Sent: Wednesday, December 24, 2014 1:40 PM >>> To: [email protected] >>> Subject: Re: [AFMUG] cheap computer phone support >>> >>> Is securitycoverage.com still relevant? DTNSpeednet used to push it. >>> >>> ___________________________ >>> Mangled by my iPhone. >>> ___________________________ >>> >>> Tyler Treat >>> Corn Belt Technologies, Inc. >>> >>> [email protected] >>> ___________________________ >>> >>> >>> On Dec 24, 2014, at 1:22 PM, Ken Hohhof via Af <[email protected]> wrote: >>>> >>>> Is there a service out there? For stuff that's clearly not our problem? >>>> >>>> I'm trying to take a firmer stance about not spending an hour on the >>>> phone walking someone through fixing their computer or router, because they >>>> are too lazy to Google it or use the manufacturer's website, or haven't a >>>> clue when it comes to computers. >>>> >>>> I give them the number for a computer shop, but often they say I can't >>>> pay $100 to have someone fix my computer or router or printer or smart TV. >>>> My business is at the size where I'm not big enough to make computer repair >>>> a profit center, but if I keep doing this stuff for free, I'm going to have >>>> to hire someone to do it, and that's not a cost I can absorb. >>>> >>>> Is there a place maybe with call centers in India that will do this for >>>> less? I know the telcos offer this service for a monthly fee, and I assume >>>> they are outsourcing it. Note that I'm not talking about phone support for >>>> Internet problems. >>>> >>>> Oh, and kudos to Apple for fixing the NTP vulnerability without asking >>>> permission. I can't believe the media is portraying this in a negative >>>> light. I'm tired of people who don't keep their computers and routers and >>>> other devices updated. Do people drive their cars until the engine freezes >>>> up because they are too lazy or cheap or clueless to get the oil changed? >>>> I suppose some do. Maybe we need the government to come do all these >>>> things for us. >>>> >>>> >>> >> >> >> -- >> Philip J. Rankin >> Wireless Telecommunications Services >> PO Box 24 >> Pittsburg, KS 66762 >> >>
