Phone can just use the web interface like a PC would.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Dec 24, 2014 at 11:16 PM, Ken Hohhof via Af <[email protected]> wrote: > > My current problem is I scanned my network and found about 45 customers > with UPnP open to the Internet, I think they are mostly DLinks with some > older Linksys thrown in. I sent a little note to each of them recommending > they update the firmware and/or disable UPnP, then run the Rapid7 “Scan My > Router Now” test. There is even a DLink video telling you how to update > your firmware: > https://www.youtube.com/watch?v=VHnacMKb2ro > > I would venture a guess 99% of customers have never updated their router > firmware. This is something IMHO they need to know how to do or pay > someone to do, like changing the oil in your car. I think the only way > Windows Update ever gets run is because the computer came with it > configured for automatic updates. > > What’s scary is the trend toward people having only phones, tablets, game > consoles, TVs, Rokus, etc. on their WiFi, no actual computers and certainly > nothing with an Ethernet cable. How do you update the firmware on your > router from a phone, if they want you to download the firmware to your > computer and then upload it to the router? At least Netgear gives you > buttons when you log into the router GUI to check for new firmware and to > do the upgrade, without having to first store it on your computer. > > And as dependent as these remote support companies are on remote control > software like Teamviewer and GoToSupport, how do they handle the customer > with no computers? Do they remote into a phone or tablet? Even if that is > possible, it’s got to be really clumsy to reprogram someone’s WiFi using a > remote session to a WiFi device. > > > *From:* CBB - Jay Fuller via Af <[email protected]> > *Sent:* Wednesday, December 24, 2014 9:15 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] cheap computer phone support > > > thats why i love reverse DHCP based on MAC. Tell us you have a new > router, check the bridge table on the SM and update the mac. > Additionally, a lot of people NAT the sms. Early days we had trouble with > that and i've just never liked it... > > > ----- Original Message ----- > *From:* Philip Rankin via Af <[email protected]> > *To:* af <[email protected]> > *Sent:* Wednesday, December 24, 2014 4:50 PM > *Subject:* Re: [AFMUG] cheap computer phone support > > The first thing the manufacturer does is tell the customer to hard reset > their router. If you use pppoe like we do, then someone has to re-setup > the pppoe information. You are FAR better off to simply handle your > customer computer problems yourself and charge a lot for the work! IMHO! > > On Wed, Dec 24, 2014 at 2:34 PM, Ken Hohhof via Af <[email protected]> wrote: > >> That doesn't quite look like the answer. >> >> Maybe one approach is to push these people to call the manufacturer. I >> see that Linksys, Netgear, Belkin, DLink all have paid support after 30 >> days. Dell has paid support. Apple has Applecare. HP has SmartFriend >> which seems to cover a wide variety of problems and non HP computers, maybe >> that's where I should send them: >> >> https://h30617.www3.hp.com/HP/subscription-services/index.asp >> >> >> -----Original Message----- From: Tyler Treat via Af >> Sent: Wednesday, December 24, 2014 1:40 PM >> To: [email protected] >> Subject: Re: [AFMUG] cheap computer phone support >> >> Is securitycoverage.com still relevant? DTNSpeednet used to push it. >> >> ___________________________ >> Mangled by my iPhone. >> ___________________________ >> >> Tyler Treat >> Corn Belt Technologies, Inc. >> >> [email protected] >> ___________________________ >> >> >> On Dec 24, 2014, at 1:22 PM, Ken Hohhof via Af <[email protected]> wrote: >>> >>> Is there a service out there? For stuff that's clearly not our problem? >>> >>> I'm trying to take a firmer stance about not spending an hour on the >>> phone walking someone through fixing their computer or router, because they >>> are too lazy to Google it or use the manufacturer's website, or haven't a >>> clue when it comes to computers. >>> >>> I give them the number for a computer shop, but often they say I can't >>> pay $100 to have someone fix my computer or router or printer or smart TV. >>> My business is at the size where I'm not big enough to make computer repair >>> a profit center, but if I keep doing this stuff for free, I'm going to have >>> to hire someone to do it, and that's not a cost I can absorb. >>> >>> Is there a place maybe with call centers in India that will do this for >>> less? I know the telcos offer this service for a monthly fee, and I assume >>> they are outsourcing it. Note that I'm not talking about phone support for >>> Internet problems. >>> >>> Oh, and kudos to Apple for fixing the NTP vulnerability without asking >>> permission. I can't believe the media is portraying this in a negative >>> light. I'm tired of people who don't keep their computers and routers and >>> other devices updated. Do people drive their cars until the engine freezes >>> up because they are too lazy or cheap or clueless to get the oil changed? >>> I suppose some do. Maybe we need the government to come do all these >>> things for us. >>> >>> >> > > > -- > Philip J. Rankin > Wireless Telecommunications Services > PO Box 24 > Pittsburg, KS 66762 > >
