Damn, are we still talking about this?
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Dennis Burgess Sent: Thursday, January 22, 2015 9:07 AM To: af@afmug.com Subject: Re: [AFMUG] RF frequency mapping program ? Did you contact us prior to 4:54pm on Saturday, nope, that is the first e-mail we got from you... We were in the office and took many calls on the 2nd, , so don’t know what number you called, but it wasn’t us! So, guess there is plenty of fault to go around. As far as your new provider, I won’t speak bad/good about someone else’s product. If someone wishes to know the differences, please contact us off-list or via our phone number listed below. I’m sure they offer a great product for you. Dennis Burgess, CTO, Link Technologies, Inc. <mailto:den...@linktechs.net> den...@linktechs.net – 314-735-0270 – <http://www.linktechs.net> www.linktechs.net From: Af [mailto:af-boun...@afmug.com] On Behalf Of John Woodfield Sent: Thursday, January 22, 2015 10:54 AM To: af@afmug.com <mailto:af@afmug.com> Subject: Re: [AFMUG] RF frequency mapping program ? I checked several ISP's sites. All of their coverage maps were non-fuctional. Was your website itself down? No. Was the product you charge for non-functional? Absolutely. Did you respond prior to my rant on DSLR? No. Did you fix it prior to that post after it being down for a day? No. Did you answer your phones at any time on a Friday? No. Clear enough? I have a new company that charges less money and responds very quickly to issues. I suggest you move on, I sure have. John Woodfield Delmarva WiFi http://www.delmarvawifi.com cell (410) 708-1937 -----Original Message----- From: "Dennis Burgess" <dmburg...@linktechs.net <mailto:dmburg...@linktechs.net> > Sent: Thursday, January 22, 2015 11:49am To: af@afmug.com <mailto:af@afmug.com> Subject: Re: [AFMUG] RF frequency mapping program ? John, the “entire site” was not down. Was there an issue, yes, was it fixed THAT WEEKEND, yes. You outright lies tell everyone a great deal about you and your business. Dennis Burgess, CTO, Link Technologies, Inc. <mailto:den...@linktechs.net> den...@linktechs.net – 314-735-0270 – <http://www.linktechs.net> www.linktechs.net From: Af [mailto:af-boun...@afmug.com] On Behalf Of John Woodfield Sent: Wednesday, January 21, 2015 8:01 PM To: af@afmug.com <mailto:af@afmug.com> Subject: Re: [AFMUG] RF frequency mapping program ? We answer phones and emails on the weekend. I can say, I am working with Cloud RF for my towercoverage replacement. I had an issue last weekend and they responded to my email within 5 minutes and mine was an isolated issue. Not their entire site being down for two days like towercoverage.com. John Woodfield Delmarva WiFi <http://www.delmarvawifi.com> http://www.delmarvawifi.com cell (410) 708-1937 -----Original Message----- From: "CBB - Jay Fuller" < <mailto:par...@cyberbroadband.net> par...@cyberbroadband.net> Sent: Wednesday, January 21, 2015 8:19pm To: <mailto:af@afmug.com> af@afmug.com Subject: Re: [AFMUG] RF frequency mapping program ? Depends on other competitors out there. We don't answer phones or emails on weekends either - usually. We do respond to outages tho ----- Original Message ----- From: <mailto:john.woodfi...@jwcn.biz> John Woodfield To: <mailto:af@afmug.com> af@afmug.com Sent: Wednesday, January 21, 2015 11:13 AM Subject: Re: [AFMUG] RF frequency mapping program ? If that is an absolute low I'd love to see how you treat your customers. This is not the days of running a WISP like it was 5 or 10 years ago. In this day it is utterly unacceptable to have an entire sight outage, ignore your phones and emails then only respond when you've been called out publicly. I've been there. It may be uncomfortable but that is reality. Prohibiting your customers from online reviews then applauding your own deplorable service? I don't know what world you live in but with that approach you won't be in business long if at all. Sent from my iPhone On Jan 21, 2015, at 12:08 PM, Steve D < <mailto:bigd...@gmail.com> bigd...@gmail.com> wrote: Personally, I applaud the fact that he "fired" someone that insulted him and his coworkers. Whether it's in the TOS or not, thank you Dennis for standing up to that behaviour. I may never use your service (Cartography and GIS is a minor hobby of mine) so I can't comment how good or bad it is, but I know the difference between a bad review and someone who is just being rude. Obviously no professionalism on his part in that review I have zero respect for that. It's bad enough when we in this industry have to hear it from customers and take it, but effectively doing it to each other is an absolute low. -Steve D On Wed, Jan 21, 2015 at 8:58 AM, James Howard < <mailto:ja...@litewire.net> ja...@litewire.net> wrote: Dennis, I’m not trying to defend the poster or anything but could you point out where in your Terms that it prohibits what he did? I see your restriction on reviews etc but unless I’m missing something, that doesn’t specify posts or reviews on sites other that <http://towercoverage.com> towercoverage.com. IANAL of course so maybe it’s implied, but what I read there seems to only apply to actions on your site. James Howard LiteWire Internet Services, Inc. From: Af [mailto: <mailto:af-boun...@afmug.com> af-boun...@afmug.com] On Behalf Of Dennis Burgess Sent: Wednesday, January 21, 2015 10:49 AM To: <mailto:af@afmug.com> af@afmug.com Subject: Re: [AFMUG] RF frequency mapping program ? Yep.. bout the truth.. lol. :) Dennis Burgess, CTO, Link Technologies, Inc. <mailto:den...@linktechs.net> den...@linktechs.net – <tel:314-735-0270> 314-735-0270 – <http://www.linktechs.net> www.linktechs.net From: Af [ <mailto:af-boun...@afmug.com> mailto:af-boun...@afmug.com] On Behalf Of Jerry Richardson (airCloud) Sent: Wednesday, January 21, 2015 10:46 AM To: <mailto:af@afmug.com> af@afmug.com Subject: Re: [AFMUG] RF frequency mapping program ? Well aren’t you monitoring every list and every forum all the time? Sheesh, slacker.. Jerry From: Af [ <mailto:af-boun...@afmug.com> mailto:af-boun...@afmug.com] On Behalf Of Dennis Burgess Sent: Wednesday, January 21, 2015 7:46 AM To: <mailto:af@afmug.com> af@afmug.com Subject: Re: [AFMUG] RF frequency mapping program ? What I love about this, is a person posted to this forum several hours PRIOR to sending in a support e-mail asking or telling us his account had an issue. If he would have sent the email quickly, I’m sure the issue would have been fixed much quicker. Typical end user issue, let’s not go through the normal support channels to get help. Going around support channels is quicker right! Guess you can’t win them all. Dennis Burgess, CTO, Link Technologies, Inc. <mailto:den...@linktechs.net> den...@linktechs.net – <tel:314-735-0270> 314-735-0270 – <http://www.linktechs.net> www.linktechs.net From: Af [ <mailto:af-boun...@afmug.com> mailto:af-boun...@afmug.com] On Behalf Of John Woodfield Sent: Wednesday, January 21, 2015 9:19 AM To: <mailto:af@afmug.com> af@afmug.com Subject: Re: [AFMUG] RF frequency mapping program ? Buyer beware Sent from my iPhone On Jan 21, 2015, at 10:11 AM, Dennis Burgess < <mailto:dmburg...@linktechs.net> dmburg...@linktechs.net> wrote: <http://www.towerocverage.com> www.towerocverage.com :) Dennis Burgess, CTO, Link Technologies, Inc. <mailto:den...@linktechs.net> den...@linktechs.net – <tel:314-735-0270> 314-735-0270 – <http://www.linktechs.net> www.linktechs.net From: Af [ <mailto:af-boun...@afmug.com> mailto:af-boun...@afmug.com] On Behalf Of Paul McCall Sent: Wednesday, January 21, 2015 7:58 AM To: <mailto:af@afmug.com> af@afmug.com Subject: [AFMUG] RF frequency mapping program ? Probably a couple months ago, someone posted a link (or name) of software that can lay out your Frequency usage on a map. Been searching this AM for it, without success. Anyone recall that software name? Paul McCall, Pres. 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