Did you contact us prior to 4:54pm on Saturday, nope, that is the
first e-mail we got from you... We were in the office and took many
calls on the 2^nd, , so don’t know what number you called, but it
wasn’t us! So, guess there is plenty of fault to go around.
As far as your new provider, I won’t speak bad/good about someone
else’s product. If someone wishes to know the differences, please
contact us off-list or via our phone number listed below. I’m sure
they offer a great product for you.
Dennis Burgess, CTO, Link Technologies, Inc.
[email protected]_ <mailto:[email protected]> – 314-735-0270 –
_www.linktechs.net_ <http://www.linktechs.net>
*From:*Af [mailto:[email protected]] *On Behalf Of *John Woodfield
*Sent:* Thursday, January 22, 2015 10:54 AM
*To:* [email protected]
*Subject:* Re: [AFMUG] RF frequency mapping program ?
I checked several ISP's sites. All of their coverage maps were
non-fuctional. Was your website itself down? No. Was the product you
charge for non-functional? Absolutely. Did you respond prior to my
rant on DSLR? No. Did you fix it prior to that post after it being
down for a day? No. Did you answer your phones at any time on a
Friday? No. Clear enough?
I have a new company that charges less money and responds very quickly
to issues. I suggest you move on, I sure have.
John Woodfield Delmarva WiFi http://www.delmarvawifi.com cell (410)
708-1937
-----Original Message-----
From: "Dennis Burgess" <[email protected]
<mailto:[email protected]>>
Sent: Thursday, January 22, 2015 11:49am
To: [email protected] <mailto:[email protected]>
Subject: Re: [AFMUG] RF frequency mapping program ?
John, the “entire site” was not down. Was there an issue, yes, was it
fixed THAT WEEKEND, yes. You outright lies tell everyone a great deal
about you and your business.
Dennis Burgess, CTO, Link Technologies, Inc.
[email protected]_ <mailto:[email protected]> – 314-735-0270 –
_www.linktechs.net_ <http://www.linktechs.net>
*From:*Af [mailto:[email protected]] *On Behalf Of *John Woodfield
*Sent:* Wednesday, January 21, 2015 8:01 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Re: [AFMUG] RF frequency mapping program ?
We answer phones and emails on the weekend. I can say, I am working
with Cloud RF for my towercoverage replacement. I had an issue last
weekend and they responded to my email within 5 minutes and mine was
an isolated issue. Not their entire site being down for two days like
towercoverage.com.
John Woodfield Delmarva WiFi _http://www.delmarvawifi.com_ cell (410)
708-1937
-----Original Message-----
From: "CBB - Jay Fuller" <[email protected]_
<mailto:[email protected]>>
Sent: Wednesday, January 21, 2015 8:19pm
To: [email protected]_ <mailto:[email protected]>
Subject: Re: [AFMUG] RF frequency mapping program ?
Depends on other competitors out there. We don't answer phones or
emails on weekends either - usually.
We do respond to outages tho
----- Original Message -----
*From:*_John Woodfield_ <mailto:[email protected]>
*To:*[email protected]_ <mailto:[email protected]>
*Sent:*Wednesday, January 21, 2015 11:13 AM
*Subject:*Re: [AFMUG] RF frequency mapping program ?
If that is an absolute low I'd love to see how you treat your
customers. This is not the days of running a WISP like it was 5 or
10 years ago. In this day it is utterly unacceptable to have an
entire sight outage, ignore your phones and emails then only
respond when you've been called out publicly. I've been there. It
may be uncomfortable but that is reality. Prohibiting your
customers from online reviews then applauding your own deplorable
service? I don't know what world you live in but with that
approach you won't be in business long if at all.
Sent from my iPhone
On Jan 21, 2015, at 12:08 PM, Steve D <[email protected]_
<mailto:[email protected]>> wrote:
Personally, I applaud the fact that he "fired" someone that
insulted him and his coworkers.
Whether it's in the TOS or not, thank you Dennis for standing
up to that behaviour.
I may never use your service (Cartography and GIS is a minor
hobby of mine) so I can't comment how good or bad it is, but I
know the difference between a bad review and someone who is
just being rude. Obviously no professionalism on his part in
that review I have zero respect for that. It's bad enough
when we in this industry have to hear it from customers and
take it, but effectively doing it to each other is an absolute
low.
-Steve D
On Wed, Jan 21, 2015 at 8:58 AM, James Howard
<[email protected]_ <mailto:[email protected]>> wrote:
Dennis,
I’m not trying to defend the poster or anything but could you
point out where in your Terms that it prohibits what he did? I
see your restriction on reviews etc but unless I’m missing
something, that doesn’t specify posts or reviews on sites
other that _towercoverage.com_ <http://towercoverage.com>.
IANAL of course so maybe it’s implied, but what I read there
seems to only apply to actions on your site.
James Howard
LiteWire Internet Services, Inc.
*From:*Af [mailto:[email protected]_
<mailto:[email protected]>] *On Behalf Of *Dennis Burgess
*Sent:* Wednesday, January 21, 2015 10:49 AM
*To:* [email protected]_ <mailto:[email protected]>
*Subject:* Re: [AFMUG] RF frequency mapping program ?
Yep.. bout the truth.. lol. J
Dennis Burgess, CTO, Link Technologies, Inc.
[email protected]_ <mailto:[email protected]> –
_314-735-0270_ <tel:314-735-0270> – _www.linktechs.net_
<http://www.linktechs.net>
*From:*Af [_mailto:[email protected]_] *On Behalf Of *Jerry
Richardson (airCloud)
*Sent:* Wednesday, January 21, 2015 10:46 AM
*To:* [email protected]_ <mailto:[email protected]>
*Subject:* Re: [AFMUG] RF frequency mapping program ?
Well aren’t you monitoring every list and every forum all the
time?
Sheesh, slacker..
Jerry
*From:*Af [_mailto:[email protected]_] *On Behalf Of
*Dennis Burgess
*Sent:* Wednesday, January 21, 2015 7:46 AM
*To:* [email protected]_ <mailto:[email protected]>
*Subject:* Re: [AFMUG] RF frequency mapping program ?
What I love about this, is a person posted to this forum
several hours PRIOR to sending in a support e-mail asking or
telling us his account had an issue. If he would have sent
the email quickly, I’m sure the issue would have been fixed
much quicker. Typical end user issue, let’s not go through
the normal support channels to get help. Going around support
channels is quicker right! Guess you can’t win them all.
Dennis Burgess, CTO, Link Technologies, Inc.
[email protected]_ <mailto:[email protected]> –
_314-735-0270_ <tel:314-735-0270> – _www.linktechs.net_
<http://www.linktechs.net>
*From:*Af [_mailto:[email protected]_] *On Behalf Of *John
Woodfield
*Sent:* Wednesday, January 21, 2015 9:19 AM
*To:* [email protected]_ <mailto:[email protected]>
*Subject:* Re: [AFMUG] RF frequency mapping program ?
Buyer beware
Sent from my iPhone
On Jan 21, 2015, at 10:11 AM, Dennis Burgess
<[email protected]_ <mailto:[email protected]>>
wrote:
_www.towerocverage.com_ <http://www.towerocverage.com> J
Dennis Burgess, CTO, Link Technologies, Inc.
[email protected]_ <mailto:[email protected]> –
_314-735-0270_ <tel:314-735-0270> – _www.linktechs.net_
<http://www.linktechs.net>
*From:*Af [_mailto:[email protected]_] *On Behalf Of
*Paul McCall
*Sent:* Wednesday, January 21, 2015 7:58 AM
*To:* [email protected]_ <mailto:[email protected]>
*Subject:* [AFMUG] RF frequency mapping program ?
Probably a couple months ago, someone posted a link (or
name) of software that can lay out your Frequency usage on
a map.
Been searching this AM for it, without success.
Anyone recall that software name?
Paul McCall, Pres.
PDMNet / Florida Broadband
658 Old Dixie Highway
Vero Beach, FL 32962
_772-564-6800_ <tel:772-564-6800> office
_772-473-0352_ <tel:772-473-0352> cell
_www.pdmnet.com_ <http://www.pdmnet.com/>
[email protected]_ <mailto:[email protected]>
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