emailed support ticket 1/2 4:57pm (after 10 phone calls that were unanswered) posted to DSLR 1/3 at 1:37pm Received response to tell me my account was terminated 1/3 6:05pm Received email to say issue was resolved 1/5 10:38am John Woodfield Delmarva WiFi http://www.delmarvawifi.com cell (410) 708-1937
-----Original Message----- From: "Dennis Burgess" <dmburg...@linktechs.net> Sent: Thursday, January 22, 2015 11:49am To: af@afmug.com Subject: Re: [AFMUG] RF frequency mapping program ? The normal support method for that is to simply e-mail us. We do monitor e-mails quite often, as they are much simpler to monitor remotely … Dennis Burgess, CTO, Link Technologies, Inc. [ den...@linktechs.net ]( mailto:den...@linktechs.net ) – 314-735-0270 – [ www.linktechs.net ]( http://www.linktechs.net ) From: Af [mailto:af-boun...@afmug.com] On Behalf Of CBB - Jay Fuller Sent: Wednesday, January 21, 2015 7:20 PM To: af@afmug.com Subject: Re: [AFMUG] RF frequency mapping program ? Depends on other competitors out there. We don't answer phones or emails on weekends either - usually. We do respond to outages tho ----- Original Message ----- From: [ John Woodfield ]( mailto:john.woodfi...@jwcn.biz ) To: [ af@afmug.com ]( mailto:af@afmug.com ) Sent: Wednesday, January 21, 2015 11:13 AM Subject: Re: [AFMUG] RF frequency mapping program ? If that is an absolute low I'd love to see how you treat your customers. This is not the days of running a WISP like it was 5 or 10 years ago. In this day it is utterly unacceptable to have an entire sight outage, ignore your phones and emails then only respond when you've been called out publicly. I've been there. It may be uncomfortable but that is reality. Prohibiting your customers from online reviews then applauding your own deplorable service? I don't know what world you live in but with that approach you won't be in business long if at all. Sent from my iPhone On Jan 21, 2015, at 12:08 PM, Steve D <[ bigd...@gmail.com ]( mailto:bigd...@gmail.com )> wrote: Personally, I applaud the fact that he "fired" someone that insulted him and his coworkers. Whether it's in the TOS or not, thank you Dennis for standing up to that behaviour. I may never use your service (Cartography and GIS is a minor hobby of mine) so I can't comment how good or bad it is, but I know the difference between a bad review and someone who is just being rude. Obviously no professionalism on his part in that review I have zero respect for that. It's bad enough when we in this industry have to hear it from customers and take it, but effectively doing it to each other is an absolute low. -Steve D On Wed, Jan 21, 2015 at 8:58 AM, James Howard <[ ja...@litewire.net ]( mailto:ja...@litewire.net )> wrote: Dennis, I’m not trying to defend the poster or anything but could you point out where in your Terms that it prohibits what he did? I see your restriction on reviews etc but unless I’m missing something, that doesn’t specify posts or reviews on sites other that [ towercoverage.com ]( http://towercoverage.com ). IANAL of course so maybe it’s implied, but what I read there seems to only apply to actions on your site. James Howard LiteWire Internet Services, Inc. From: Af [mailto:[ af-boun...@afmug.com ]( mailto:af-boun...@afmug.com )] On Behalf Of Dennis Burgess Sent: Wednesday, January 21, 2015 10:49 AM To: [ af@afmug.com ]( mailto:af@afmug.com ) Subject: Re: [AFMUG] RF frequency mapping program ? Yep.. bout the truth.. lol. J Dennis Burgess, CTO, Link Technologies, Inc. [ den...@linktechs.net ]( mailto:den...@linktechs.net ) – [ 314-735-0270 ]( tel:314-735-0270 ) – [ www.linktechs.net ]( http://www.linktechs.net ) From: Af [[ mailto:af-boun...@afmug.com ]( mailto:af-boun...@afmug.com )] On Behalf Of Jerry Richardson (airCloud) Sent: Wednesday, January 21, 2015 10:46 AM To: [ af@afmug.com ]( mailto:af@afmug.com ) Subject: Re: [AFMUG] RF frequency mapping program ? Well aren’t you monitoring every list and every forum all the time? Sheesh, slacker.. Jerry From: Af [[ mailto:af-boun...@afmug.com ]( mailto:af-boun...@afmug.com )] On Behalf Of Dennis Burgess Sent: Wednesday, January 21, 2015 7:46 AM To: [ af@afmug.com ]( mailto:af@afmug.com ) Subject: Re: [AFMUG] RF frequency mapping program ? What I love about this, is a person posted to this forum several hours PRIOR to sending in a support e-mail asking or telling us his account had an issue. If he would have sent the email quickly, I’m sure the issue would have been fixed much quicker. Typical end user issue, let’s not go through the normal support channels to get help. Going around support channels is quicker right! Guess you can’t win them all. Dennis Burgess, CTO, Link Technologies, Inc. [ den...@linktechs.net ]( mailto:den...@linktechs.net ) – [ 314-735-0270 ]( tel:314-735-0270 ) – [ www.linktechs.net ]( http://www.linktechs.net ) From: Af [[ mailto:af-boun...@afmug.com ]( mailto:af-boun...@afmug.com )] On Behalf Of John Woodfield Sent: Wednesday, January 21, 2015 9:19 AM To: [ af@afmug.com ]( mailto:af@afmug.com ) Subject: Re: [AFMUG] RF frequency mapping program ? Buyer beware Sent from my iPhone On Jan 21, 2015, at 10:11 AM, Dennis Burgess <[ dmburg...@linktechs.net ]( mailto:dmburg...@linktechs.net )> wrote: [ www.towerocverage.com ]( http://www.towerocverage.com ) J Dennis Burgess, CTO, Link Technologies, Inc. [ den...@linktechs.net ]( mailto:den...@linktechs.net ) – [ 314-735-0270 ]( tel:314-735-0270 ) – [ www.linktechs.net ]( http://www.linktechs.net ) From: Af [[ mailto:af-boun...@afmug.com ]( mailto:af-boun...@afmug.com )] On Behalf Of Paul McCall Sent: Wednesday, January 21, 2015 7:58 AM To: [ af@afmug.com ]( mailto:af@afmug.com ) Subject: [AFMUG] RF frequency mapping program ? Probably a couple months ago, someone posted a link (or name) of software that can lay out your Frequency usage on a map. Been searching this AM for it, without success. Anyone recall that software name? Paul McCall, Pres. PDMNet / Florida Broadband 658 Old Dixie Highway Vero Beach, FL 32962 [ 772-564-6800 ]( tel:772-564-6800 ) office [ 772-473-0352 ]( tel:772-473-0352 ) cell [ www.pdmnet.com ]( http://www.pdmnet.com/ ) [ pa...@pdmnet.net ]( mailto:pa...@pdmnet.net ) Total Control Panel [ Login ]( https://asp.reflexion.net/login?domain=litewire.net ) To: [ ja...@litewire.net ]( https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net ) From: [ 0000014b0d65ddb3-fb830839-331c-48e0-a7b1-fd0653e97534-000...@amazonses.com ]( https://asp.reflexion.net/address-properties?aID=2997040152&domain=litewire.net ) [ Remove ]( https://asp.reflexion.net/FooterAction?ver=2&un-wl-sender-domain=1&rID=242260993&aID=2997040152&domain=litewire.net ) [ amazonses.com ]( http://amazonses.com ) from my allow list You received this message because the domain [ amazonses.com ]( http://amazonses.com ) is on your allow list.
