How are you monitoring your customers connections?
ryan
On 3/26/15 3:43 PM, Glen Waldrop wrote:
I've got a handful of customers that are requesting higher speeds. We
currently offer 4Mbps to the customer. Only a few even come close to
using that. I've got three towers that don't even hit 4Mbps on a 5
minute average, much less individual customers.
I've got three customers in particular that hardly ever use the
Internet and constantly harrang me for higher speeds.
I'm upgrading everything anyway, so it is just a matter of time, but
how do you guys handle that?
I could turn up their speed and sell them 10Mbps fairly easily, but
they're not even hitting my 4Mbps limit 99% of the time. I'm seeing
this biting me in the ass either way I go.
