This is probably the pessimist in me speaking, but I was thinking along
similar lines.
Something they're doing doesn't work, and in their mind speed is the
problem.
On 3/26/2015 9:26 PM, Ken Hohhof wrote:
Some people want to see a 25/3 speedtest just in case, or because
someone told them so, or for bragging rights, or because they think
speedtest.net is an epic game.
A trend that is annoying me is some guy in the country who doesn’t
even know how to turn on a computer has a new girlfriend or his kid
has moved back in, and is complaining that his Internet sucks because
of low speedtest numbers. Just one of many complaints about having to
move out from town, along with well and septic and mice and no Starbucks.
Then there are the people who are complaining about slowness that
won’t be fixed by faster Internet. Like the trucker who has a partial
load and puts his itinerary into a “load board” site to find other
loads he can pick up along the way. It’s a big database and it’s
thinking. Faster Internet is not going to fix that.
Or you could have a problem that you’re unaware of. It might be
worthwhile picking a few of the complainers and going out and having
them demonstrate what the problem is. Are they trying to watch HD
video on their new smart TV which is telling them their Internet is
too slow? Are they having DNS lookup problems? Do they have crappy,
dying routers or WiFi problems? Maybe an Ethernet surge protector
partially blown and they have really bad Ethernet errors? I’ve had
people say my Internet is slow, and I ask them how slow, and they say
“I’ve been waiting 2 days for Google to load”. That’s like Monty
Python and the parrot that’s just sleeping, or pining for the fjords.
*From:* Glen Waldrop <mailto:[email protected]>
*Sent:* Thursday, March 26, 2015 5:54 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Re: [AFMUG] Speed questions
I've done that. They're just not big users. They *need* faster just
because.
I need to upgrade my tower soon, but the rest are well fed and barely
eating.
I can pull up the usage graphs and see every time I go out onsite or
work on someone's computer. The entire tower usage increases
significantly just because of me.
You'd figure 20 households would use more bandwidth than one IT guy on
the clock.
----- Original Message -----
*From:* Jerry Richardson <mailto:[email protected]>
*To:* [email protected] <mailto:[email protected]>
*Sent:* Thursday, March 26, 2015 5:46 PM
*Subject:* Re: [AFMUG] Speed questions
Lift your limiters for a night and see what the network does.
That will give you an idea of where you need to upgrade
You may have a choke point between the APs and the Internet you
arent aware of so the user traffic is being limited but not in
the way you might think.
Jerry R
*From:*Af [mailto:[email protected]] *On Behalf Of *Glen Waldrop
*Sent:* Thursday, March 26, 2015 3:43 PM
*To:* [email protected]
*Subject:* [AFMUG] Speed questions
I've got a handful of customers that are requesting higher speeds.
We currently offer 4Mbps to the customer. Only a few even come
close to using that. I've got three towers that don't even hit
4Mbps on a 5 minute average, much less individual customers.
I've got three customers in particular that hardly ever use the
Internet and constantly harrang me for higher speeds.
I'm upgrading everything anyway, so it is just a matter of time,
but how do you guys handle that?
I could turn up their speed and sell them 10Mbps fairly easily,
but they're not even hitting my 4Mbps limit 99% of the time. I'm
seeing this biting me in the ass either way I go.
