To paraphrase the movie Clerks, "This job would be great if it weren't for the customers."
-Ty On Mar 26, 2015 9:30 PM, "Josh Luthman" <[email protected]> wrote: > Ya... Gave her a refund... But she paid annually. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > On Mar 26, 2015 10:20 PM, "Mathew Howard" <[email protected]> wrote: > >> How horrible! clearly she deserved a refund... :P >> >> On Thu, Mar 26, 2015 at 9:17 PM, Josh Luthman < >> [email protected]> wrote: >> >>> I had a lady complain she was only getting 9.8 and 1.85 on a 10x2 >>> connection. >>> >>> Josh Luthman >>> Office: 937-552-2340 >>> Direct: 937-552-2343 >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> On Mar 26, 2015 10:09 PM, "Mark - Myakka Technologies" <[email protected]> >>> wrote: >>> >>>> Adam, >>>> >>>> Had a guy complain because his speed test was 24.5mbps on a 25mbps >>>> plan. In his mind the extra 0.5 mbps is what was causing his Apple TV >>>> to buffer. Took forever to convince him his Apple TV was buffering >>>> because it was on the other side of the house from the wireless >>>> router. >>>> >>>> -- >>>> Best regards, >>>> Mark mailto:[email protected] >>>> >>>> Myakka Technologies, Inc. >>>> www.MyakkaTech.com >>>> >>>> Proud Sponsor of the Myakka City Relay For Life >>>> http://www.RelayForLife.org/MyakkaCityFL >>>> >>>> Please Donate at >>>> http://main.acsevents.org/site/TR/RelayForLife/RFLFY12FL?team_id=1030009&pg=team&fr_id=37555 >>>> ------ >>>> >>>> Thursday, March 26, 2015, 9:57:19 PM, you wrote: >>>> >>>> >>>> AM> This is probably the pessimist in me speaking, but I was >>>> AM> thinking along similar lines. >>>> >>>> AM> Something they're doing doesn't work, and in their mind speed is >>>> the problem.ￜ >>>> >>>> >>>> >>>> AM> On 3/26/2015 9:26 PM, Ken Hohhof wrote: >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> AM> Some people want to see a 25/3 speedtest just in case, or >>>> AM> because someone told them so, or for bragging rights, or >>>> AM> because they think speedtest.net is an epic game. >>>> >>>> AM> ￜ >>>> >>>> AM> A trend that is annoying me is some guy in the country >>>> AM> who doesnￜt even know how to turn on a computer has a new >>>> AM> girlfriend or his kid has moved back in, and is complaining >>>> AM> that his Internet sucks because of low speedtest numbers.ￜ >>>> AM> Just one of many complaints about having to move out from >>>> AM> town, along with well and septic and mice and no Starbucks. >>>> >>>> AM> ￜ >>>> >>>> AM> Then there are the people who are complaining about >>>> AM> slowness that wonￜt be fixed by faster Internet.ￜ Like the >>>> AM> trucker who has a partial load and puts his itinerary into a >>>> AM> ￜload boardￜ site to find other loads he can pick up along >>>> AM> the way.ￜ Itￜs a big database and itￜs thinking.ￜ Faster >>>> AM> Internet is not going to fix that. >>>> >>>> AM> ￜ >>>> >>>> AM> Or you could have a problem that youￜre unaware of.ￜ It >>>> AM> might be worthwhile picking a few of the complainers and >>>> AM> going out and having them demonstrate what the problem is.ￜ >>>> AM> Are they trying to watch HD video on their new smart TV >>>> AM> which is telling them their Internet is too slow?ￜ Are they >>>> AM> having DNS lookup problems?ￜ Do they have crappy, dying >>>> AM> routers or WiFi problems?ￜ Maybe an Ethernet surge protector >>>> AM> partially blown and they have really bad Ethernet errors?ￜ >>>> AM> Iￜve had people say my Internet is slow, and I ask them how >>>> AM> slow, and they say ￜIￜve been waiting 2 days for Google to >>>> AM> loadￜ.ￜ Thatￜs like Monty Python and the parrot thatￜs just >>>> AM> sleeping, or pining for the fjords. >>>> >>>> AM> ￜ >>>> >>>> >>>> >>>> AM> ￜ >>>> >>>> >>>> AM> From:Glen Waldrop >>>> >>>> AM> Sent: Thursday, March 26, 2015 5:54 PM >>>> >>>> AM> To:[email protected] >>>> >>>> AM> Subject: Re: [AFMUG] Speed questions >>>> >>>> >>>> >>>> AM> ￜ >>>> >>>> >>>> >>>> AM> I've done that. They're just not big users. They *need* >>>> faster just because. >>>> >>>> AM> ￜ >>>> >>>> AM> I need to upgrade my tower soon, but the rest are well fed >>>> and barely eating. >>>> >>>> AM> ￜ >>>> >>>> AM> I can pull up the usage graphs and see every time I go >>>> AM> out onsite or work on someone's computer. The entire tower >>>> AM> usage increases significantly just because of me. >>>> >>>> AM> ￜ >>>> >>>> AM> You'd figure 20 households would use more bandwidth than >>>> one IT guy on the clock. >>>> >>>> AM> ￜ >>>> >>>> AM> ￜ >>>> >>>> AM> ￜ >>>> >>>> AM> ￜ >>>> >>>> >>>> AM> ----- Original Message ----- >>>> >>>> AM> From:Jerry Richardson >>>> >>>> AM> To:[email protected] >>>> >>>> AM> Sent: Thursday, March 26, 2015 5:46 PM >>>> >>>> AM> Subject: Re: [AFMUG] Speed questions >>>> >>>> AM> ￜ >>>> >>>> >>>> AM> Lift your limiters for a night and see >>>> AM> what the network does.ￜ That will give you an >>>> AM> idea of where you need to upgrade >>>> >>>> >>>> AM> ￜ >>>> >>>> >>>> AM> You may have a choke point between the >>>> AM> AP?s and the Internet you aren?t aware of so >>>> AM> the user traffic is being limited but not in >>>> AM> the way you might think. >>>> >>>> >>>> AM> ￜ >>>> >>>> >>>> >>>> AM> Jerry R >>>> >>>> >>>> >>>> AM> ￜ >>>> >>>> >>>> >>>> >>>> AM> From: Af [mailto:[email protected]] On Behalf Of >>>> Glen Waldrop >>>> AM> Sent: Thursday, March 26, 2015 3:43 PM >>>> AM> To:[email protected] >>>> AM> Subject: [AFMUG] Speed questions >>>> >>>> >>>> >>>> >>>> AM> ￜ >>>> >>>> >>>> >>>> AM> I've got a handful of customers that are >>>> AM> requesting higher speeds. We currently offer >>>> AM> 4Mbps to the customer. Only a few even come >>>> AM> close to using that. I've got three towers >>>> AM> that don't even hit 4Mbps on a 5 minute >>>> AM> average, much less individual customers. >>>> >>>> >>>> >>>> >>>> AM> ￜ >>>> >>>> >>>> >>>> >>>> AM> I've got three customers in particular >>>> AM> that hardly ever use the Internet and >>>> AM> constantly harrang me for higher speeds. >>>> >>>> AM> I'm upgrading everything anyway, so it is just a >>>> AM> matter of time, but how do you guys handle that? >>>> >>>> AM> I could turn up their speed and sell them 10Mbps >>>> AM> fairly easily, but they're not even hitting my >>>> AM> 4Mbps limit 99% of the time. I'm seeing this >>>> AM> biting me in the ass either way I go. >>>> >>>> >>>> >>>> >>>> AM> ￜ >>>> >>>> >>>> >>>> >>>> AM> ￜ >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> --- >>>> This email is free from viruses and malware because avast! 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