Ya... Gave her a refund... But she paid annually. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mar 26, 2015 10:20 PM, "Mathew Howard" <[email protected]> wrote:
> How horrible! clearly she deserved a refund... :P > > On Thu, Mar 26, 2015 at 9:17 PM, Josh Luthman <[email protected] > > wrote: > >> I had a lady complain she was only getting 9.8 and 1.85 on a 10x2 >> connection. >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> On Mar 26, 2015 10:09 PM, "Mark - Myakka Technologies" <[email protected]> >> wrote: >> >>> Adam, >>> >>> Had a guy complain because his speed test was 24.5mbps on a 25mbps >>> plan. In his mind the extra 0.5 mbps is what was causing his Apple TV >>> to buffer. Took forever to convince him his Apple TV was buffering >>> because it was on the other side of the house from the wireless >>> router. >>> >>> -- >>> Best regards, >>> Mark mailto:[email protected] >>> >>> Myakka Technologies, Inc. >>> www.MyakkaTech.com >>> >>> Proud Sponsor of the Myakka City Relay For Life >>> http://www.RelayForLife.org/MyakkaCityFL >>> >>> Please Donate at >>> http://main.acsevents.org/site/TR/RelayForLife/RFLFY12FL?team_id=1030009&pg=team&fr_id=37555 >>> ------ >>> >>> Thursday, March 26, 2015, 9:57:19 PM, you wrote: >>> >>> >>> AM> This is probably the pessimist in me speaking, but I was >>> AM> thinking along similar lines. >>> >>> AM> Something they're doing doesn't work, and in their mind speed is >>> the problem.ￜ >>> >>> >>> >>> AM> On 3/26/2015 9:26 PM, Ken Hohhof wrote: >>> >>> >>> >>> >>> >>> >>> >>> >>> AM> Some people want to see a 25/3 speedtest just in case, or >>> AM> because someone told them so, or for bragging rights, or >>> AM> because they think speedtest.net is an epic game. >>> >>> AM> ￜ >>> >>> AM> A trend that is annoying me is some guy in the country >>> AM> who doesnￜt even know how to turn on a computer has a new >>> AM> girlfriend or his kid has moved back in, and is complaining >>> AM> that his Internet sucks because of low speedtest numbers.ￜ >>> AM> Just one of many complaints about having to move out from >>> AM> town, along with well and septic and mice and no Starbucks. >>> >>> AM> ￜ >>> >>> AM> Then there are the people who are complaining about >>> AM> slowness that wonￜt be fixed by faster Internet.ￜ Like the >>> AM> trucker who has a partial load and puts his itinerary into a >>> AM> ￜload boardￜ site to find other loads he can pick up along >>> AM> the way.ￜ Itￜs a big database and itￜs thinking.ￜ Faster >>> AM> Internet is not going to fix that. >>> >>> AM> ￜ >>> >>> AM> Or you could have a problem that youￜre unaware of.ￜ It >>> AM> might be worthwhile picking a few of the complainers and >>> AM> going out and having them demonstrate what the problem is.ￜ >>> AM> Are they trying to watch HD video on their new smart TV >>> AM> which is telling them their Internet is too slow?ￜ Are they >>> AM> having DNS lookup problems?ￜ Do they have crappy, dying >>> AM> routers or WiFi problems?ￜ Maybe an Ethernet surge protector >>> AM> partially blown and they have really bad Ethernet errors?ￜ >>> AM> Iￜve had people say my Internet is slow, and I ask them how >>> AM> slow, and they say ￜIￜve been waiting 2 days for Google to >>> AM> loadￜ.ￜ Thatￜs like Monty Python and the parrot thatￜs just >>> AM> sleeping, or pining for the fjords. >>> >>> AM> ￜ >>> >>> >>> >>> AM> ￜ >>> >>> >>> AM> From:Glen Waldrop >>> >>> AM> Sent: Thursday, March 26, 2015 5:54 PM >>> >>> AM> To:[email protected] >>> >>> AM> Subject: Re: [AFMUG] Speed questions >>> >>> >>> >>> AM> ￜ >>> >>> >>> >>> AM> I've done that. They're just not big users. They *need* faster >>> just because. >>> >>> AM> ￜ >>> >>> AM> I need to upgrade my tower soon, but the rest are well fed >>> and barely eating. >>> >>> AM> ￜ >>> >>> AM> I can pull up the usage graphs and see every time I go >>> AM> out onsite or work on someone's computer. The entire tower >>> AM> usage increases significantly just because of me. >>> >>> AM> ￜ >>> >>> AM> You'd figure 20 households would use more bandwidth than >>> one IT guy on the clock. >>> >>> AM> ￜ >>> >>> AM> ￜ >>> >>> AM> ￜ >>> >>> AM> ￜ >>> >>> >>> AM> ----- Original Message ----- >>> >>> AM> From:Jerry Richardson >>> >>> AM> To:[email protected] >>> >>> AM> Sent: Thursday, March 26, 2015 5:46 PM >>> >>> AM> Subject: Re: [AFMUG] Speed questions >>> >>> AM> ￜ >>> >>> >>> AM> Lift your limiters for a night and see >>> AM> what the network does.ￜ That will give you an >>> AM> idea of where you need to upgrade >>> >>> >>> AM> ￜ >>> >>> >>> AM> You may have a choke point between the >>> AM> AP?s and the Internet you aren?t aware of so >>> AM> the user traffic is being limited but not in >>> AM> the way you might think. >>> >>> >>> AM> ￜ >>> >>> >>> >>> AM> Jerry R >>> >>> >>> >>> AM> ￜ >>> >>> >>> >>> >>> AM> From: Af [mailto:[email protected]] On Behalf Of >>> Glen Waldrop >>> AM> Sent: Thursday, March 26, 2015 3:43 PM >>> AM> To:[email protected] >>> AM> Subject: [AFMUG] Speed questions >>> >>> >>> >>> >>> AM> ￜ >>> >>> >>> >>> AM> I've got a handful of customers that are >>> AM> requesting higher speeds. We currently offer >>> AM> 4Mbps to the customer. Only a few even come >>> AM> close to using that. I've got three towers >>> AM> that don't even hit 4Mbps on a 5 minute >>> AM> average, much less individual customers. >>> >>> >>> >>> >>> AM> ￜ >>> >>> >>> >>> >>> AM> I've got three customers in particular >>> AM> that hardly ever use the Internet and >>> AM> constantly harrang me for higher speeds. >>> >>> AM> I'm upgrading everything anyway, so it is just a >>> AM> matter of time, but how do you guys handle that? >>> >>> AM> I could turn up their speed and sell them 10Mbps >>> AM> fairly easily, but they're not even hitting my >>> AM> 4Mbps limit 99% of the time. I'm seeing this >>> AM> biting me in the ass either way I go. >>> >>> >>> >>> >>> AM> ￜ >>> >>> >>> >>> >>> AM> ￜ >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> --- >>> This email is free from viruses and malware because avast! Antivirus >>> protection is active. >>> http://www.avast.com >>> >>> >
