Our installers carry Lenovo laptops and use them to set up customer routers.
They hate it when they encounter an airPort because they must use the
customer's computer to configure the router. And the customer typically
doesn't have a clue. (Heck, I'll ask them to click on System Preferences in
the Dock, and they say click on what in the what?)
It does look like Apple has an airPort config utility for Windows, maybe I
need to install that on our laptops. It appears to be 3 years old however
and I fear it won't support the latest models.
https://support.apple.com/downloads/airport
-----Original Message-----
From: Brett A Mansfield
Sent: Saturday, May 16, 2015 1:43 PM
To: [email protected]
Subject: Re: [AFMUG] Customer equipment
I buy all of my groceries at Walmart and most of my electronics at apple.
There are a lot of apple haters on here it seems.
I can walk a customer through setting up their AirPort Extreme a lot easier
than Asus, netgear, or dlink. The Apple interface never changes. It's the
same for every model. The others change their gui quite frequently.
Thank you,
Brett A Mansfield
On May 16, 2015, at 12:28 PM, Ken Hohhof <[email protected]> wrote:
I remember telling a customer he should either learn how to configure his
AirPort himself, get AppleCare, or get a regular router like a Linksys or
Netgear with a web GUI if he expected his ISP to provide step-by-step
phone support.
He said he would go out and buy a non-Apple router.
He came back with a TimeMachine.
That's another thing I hate about Apple, they have to use special names
for ordinary things, so people don't compare prices. So you don't have a
router, you have an AirPort. You don't have an external hard drive, you
have a TimeMachine.
But just like some people only shop at WalMart, some people only shop for
electronics at the Apple Store. Probably the same people who buy all
their groceries at Whole Foods.
-----Original Message----- From: Bill Prince
Sent: Saturday, May 16, 2015 1:06 PM
To: [email protected]
Subject: Re: [AFMUG] Customer equipment
No doubt.
The least they could do is to give it a web GUI. Beyond me why it has to
be some proprietary interface.
bp
<part15sbs{at}gmail{dot}com>
On 5/16/2015 10:37 AM, Seth Mattinen wrote:
On 5/16/15 10:17, Bill Prince wrote:
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball
game.
Software developers need to do something.
~Seth
