Customer won't give us password to the wifi we have to do it from his phone or plug into the ethernet port to check speeds
He also messes with the settings to fix it and screws it up more On May 16, 2015 1:58 PM, "joseph marsh" <[email protected]> wrote: > I'm gonna go check his speed at the POE. And charge his butt a service > fee he is the only one I have issues with > > BTW I drive 45 min to his house frequently to fix bs problems for him > On May 16, 2015 1:48 PM, "Jaime Solorza" <[email protected]> > wrote: > >> while wearing flip flops.... >> >> Jaime Solorza >> Wireless Systems Architect >> 915-861-1390 >> >> On Sat, May 16, 2015 at 12:28 PM, Ken Hohhof <[email protected]> wrote: >> >>> I remember telling a customer he should either learn how to configure >>> his AirPort himself, get AppleCare, or get a regular router like a Linksys >>> or Netgear with a web GUI if he expected his ISP to provide step-by-step >>> phone support. >>> >>> He said he would go out and buy a non-Apple router. >>> >>> He came back with a TimeMachine. >>> >>> That's another thing I hate about Apple, they have to use special names >>> for ordinary things, so people don't compare prices. So you don't have a >>> router, you have an AirPort. You don't have an external hard drive, you >>> have a TimeMachine. >>> >>> But just like some people only shop at WalMart, some people only shop >>> for electronics at the Apple Store. Probably the same people who buy all >>> their groceries at Whole Foods. >>> >>> >>> -----Original Message----- From: Bill Prince >>> Sent: Saturday, May 16, 2015 1:06 PM >>> To: [email protected] >>> Subject: Re: [AFMUG] Customer equipment >>> >>> No doubt. >>> >>> The least they could do is to give it a web GUI. Beyond me why it has to >>> be some proprietary interface. >>> >>> bp >>> <part15sbs{at}gmail{dot}com> >>> >>> On 5/16/2015 10:37 AM, Seth Mattinen wrote: >>> >>>> On 5/16/15 10:17, Bill Prince wrote: >>>> >>>>> >>>>> Plus, for reasons that are not clear to me, Apple has to change the way >>>>> the stupid AirPort admin tool works every month or two. So even if you >>>>> knew how to set it up in August; come September it's a whole new ball >>>>> game. >>>>> >>>> >>>> >>>> Software developers need to do something. >>>> >>>> ~Seth >>>> >>> >>> >>> >>
