We get 80+% of our router problem calls from people with AirPorts. POS.
bp
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On 5/16/2015 9:20 AM, Brett A Mansfield wrote:
I recommend only the Apple AirPort Extreme to all of my customers. It's the only stable router I've ever found, and I've played with a LOT of the high end ones. I get fewer service calls from any customers using apple routers than any other router. Asus is by far the highest service call router out there.Thank you, Brett A MansfieldOn May 16, 2015, at 10:11 AM, Darin Steffl <[email protected] <mailto:[email protected]>> wrote:Apple routers absolutely SUCK and not sure why people like buying them personally. You need some stupid app to configure it and there's no Web GUI. If its his router and his playstation, you as an ISP have no part in fixing it. It's very hard sometimes to explain to the customer that you provide internet to the home ending at the POE or modem. After that it is their router and their end devices. We get calls sometimes where 7 devices are working great but one device isn't working and they want it to be our problem. We have to explain if the whole house is offline then it is our problem.On Sat, May 16, 2015 at 11:08 AM, joseph marsh <[email protected] <mailto:[email protected]>> wrote:This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, "Rory Conaway" <[email protected] <mailto:[email protected]>> wrote: Nothing formal but the process we use with all devices that aren’t computers 1)Does the device see the broadcast SSID? 2)If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3)If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4)If it still doesn’t work, check all updates and firmware 5)From there, try replacing the AP or testing with another AP 6)At the point, replace the playstation or the device *From:*Af [mailto:[email protected] <mailto:[email protected]>] *On Behalf Of *joseph marsh *Sent:* Saturday, May 16, 2015 8:28 AM *To:* [email protected] <mailto:[email protected]> *Subject:* [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ? -- Darin Steffl Minnesota WiFi www.mnwifi.com <http://www.mnwifi.com/> 507-634-WiFi<http://www.facebook.com/minnesotawifi> Like us on Facebook <http://www.facebook.com/minnesotawifi>
