+1000.
Plus, for reasons that are not clear to me, Apple has to change the way
the stupid AirPort admin tool works every month or two. So even if you
knew how to set it up in August; come September it's a whole new ball game.
Massive, expensive POS if you ask me.
bp
<part15sbs{at}gmail{dot}com>
On 5/16/2015 9:11 AM, Darin Steffl wrote:
Apple routers absolutely SUCK and not sure why people like buying them
personally. You need some stupid app to configure it and there's no
Web GUI. If its his router and his playstation, you as an ISP have no
part in fixing it. It's very hard sometimes to explain to the customer
that you provide internet to the home ending at the POE or modem.
After that it is their router and their end devices. We get calls
sometimes where 7 devices are working great but one device isn't
working and they want it to be our problem. We have to explain if the
whole house is offline then it is our problem.
On Sat, May 16, 2015 at 11:08 AM, joseph marsh <[email protected]
<mailto:[email protected]>> wrote:
This customer has had his PlayStation working and it stopped
working he's getting 10 meg and he wants us to fix it
Its connected to a apple router and they are within a foot of each
other
BTW I hate apple routers my opinion
On May 16, 2015 10:54 AM, "Rory Conaway" <[email protected]
<mailto:[email protected]>> wrote:
Nothing formal but the process we use with all devices that
aren’t computers
1)Does the device see the broadcast SSID?
2)If not, then the WiFi doesn’t work on the device and you
need an external WiFi adapter or get it fixed. Lots of Xboxes
fall into this category.
3)If it does see it, test without encryption, see if that
works. We run into a couple of options with this issue, can’t
negotiate security, devices only supports WEP, WPA, or WPS
which Ubiquiti doesn’t support.
4)If it still doesn’t work, check all updates and firmware
5)From there, try replacing the AP or testing with another AP
6)At the point, replace the playstation or the device
*From:*Af [mailto:[email protected]
<mailto:[email protected]>] *On Behalf Of *joseph marsh
*Sent:* Saturday, May 16, 2015 8:28 AM
*To:* [email protected] <mailto:[email protected]>
*Subject:* [AFMUG] Customer equipment
Is anyone got a sop for working on customer equipment. Such as
calling to say sons PlayStation not working ?
--
Darin Steffl
Minnesota WiFi
www.mnwifi.com <http://www.mnwifi.com/>
507-634-WiFi
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