His apple router has Ethernet ports and dont know how they got it wired up
Just also got asked if I'm going to replace his radio so that his sons PlayStation will work? On May 16, 2015 3:50 PM, "Mathew Howard" <[email protected]> wrote: > Getting back on topic... assuming there isn't a wall in between, if it's > only a foot away, why doesn't he just plug a wire into the wretched thing? > > On Sat, May 16, 2015 at 11:08 AM, joseph marsh <[email protected]> > wrote: > >> This customer has had his PlayStation working and it stopped working >> he's getting 10 meg and he wants us to fix it >> >> Its connected to a apple router and they are within a foot of each other >> >> BTW I hate apple routers my opinion >> On May 16, 2015 10:54 AM, "Rory Conaway" <[email protected]> wrote: >> >>> Nothing formal but the process we use with all devices that aren’t >>> computers >>> >>> >>> >>> 1) Does the device see the broadcast SSID? >>> >>> 2) If not, then the WiFi doesn’t work on the device and you need >>> an external WiFi adapter or get it fixed. Lots of Xboxes fall into this >>> category. >>> >>> 3) If it does see it, test without encryption, see if that works. >>> We run into a couple of options with this issue, can’t negotiate security, >>> devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. >>> >>> 4) If it still doesn’t work, check all updates and firmware >>> >>> 5) From there, try replacing the AP or testing with another AP >>> >>> 6) At the point, replace the playstation or the device >>> >>> >>> >>> >>> >>> >>> >>> *From:* Af [mailto:[email protected]] *On Behalf Of *joseph marsh >>> *Sent:* Saturday, May 16, 2015 8:28 AM >>> *To:* [email protected] >>> *Subject:* [AFMUG] Customer equipment >>> >>> >>> >>> Is anyone got a sop for working on customer equipment. Such as calling >>> to say sons PlayStation not working ? >>> >> >
