Getting back on topic... assuming there isn't a wall in between, if it's only a foot away, why doesn't he just plug a wire into the wretched thing?
On Sat, May 16, 2015 at 11:08 AM, joseph marsh <[email protected]> wrote: > This customer has had his PlayStation working and it stopped working > he's getting 10 meg and he wants us to fix it > > Its connected to a apple router and they are within a foot of each other > > BTW I hate apple routers my opinion > On May 16, 2015 10:54 AM, "Rory Conaway" <[email protected]> wrote: > >> Nothing formal but the process we use with all devices that aren’t >> computers >> >> >> >> 1) Does the device see the broadcast SSID? >> >> 2) If not, then the WiFi doesn’t work on the device and you need an >> external WiFi adapter or get it fixed. Lots of Xboxes fall into this >> category. >> >> 3) If it does see it, test without encryption, see if that works. >> We run into a couple of options with this issue, can’t negotiate security, >> devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. >> >> 4) If it still doesn’t work, check all updates and firmware >> >> 5) From there, try replacing the AP or testing with another AP >> >> 6) At the point, replace the playstation or the device >> >> >> >> >> >> >> >> *From:* Af [mailto:[email protected]] *On Behalf Of *joseph marsh >> *Sent:* Saturday, May 16, 2015 8:28 AM >> *To:* [email protected] >> *Subject:* [AFMUG] Customer equipment >> >> >> >> Is anyone got a sop for working on customer equipment. Such as calling >> to say sons PlayStation not working ? >> >
