Ethernet ports on devices are going the way of diskette drives. The only way to get data or software into your things is via Cloud-Internet-WiFi. What is this “cable” of which you speak?
From: Chuck McCown Sent: Saturday, May 16, 2015 4:59 PM To: [email protected] Subject: Re: [AFMUG] Customer equipment My mantra: If it doesn’t move, it needs an ethernet cable. From: Mathew Howard Sent: Saturday, May 16, 2015 2:50 PM To: af Subject: Re: [AFMUG] Customer equipment Getting back on topic... assuming there isn't a wall in between, if it's only a foot away, why doesn't he just plug a wire into the wretched thing? On Sat, May 16, 2015 at 11:08 AM, joseph marsh <[email protected]> wrote: This customer has had his PlayStation working and it stopped working he's getting 10 meg and he wants us to fix it Its connected to a apple router and they are within a foot of each other BTW I hate apple routers my opinion On May 16, 2015 10:54 AM, "Rory Conaway" <[email protected]> wrote: Nothing formal but the process we use with all devices that aren’t computers 1) Does the device see the broadcast SSID? 2) If not, then the WiFi doesn’t work on the device and you need an external WiFi adapter or get it fixed. Lots of Xboxes fall into this category. 3) If it does see it, test without encryption, see if that works. We run into a couple of options with this issue, can’t negotiate security, devices only supports WEP, WPA, or WPS which Ubiquiti doesn’t support. 4) If it still doesn’t work, check all updates and firmware 5) From there, try replacing the AP or testing with another AP 6) At the point, replace the playstation or the device From: Af [mailto:[email protected]] On Behalf Of joseph marsh Sent: Saturday, May 16, 2015 8:28 AM To: [email protected] Subject: [AFMUG] Customer equipment Is anyone got a sop for working on customer equipment. Such as calling to say sons PlayStation not working ?
