I'll second that! I had a customer just the other day that pays for my 25Mb plan, but was only getting 23Mb consistently, over wireless, on the top floor with the router in the basement.
I have another customer that complains weekly that pays for 15Mb and complains almost daily that she cannot stream 3 or 4 movies at a time and that the Internet is just too slow. I gave her a FREE trial for 30 days on my top plan of 25Mb which fully resolved her issue by her own admission, but won't upgrade and still complains daily. Thank you, Brett A Mansfield > On Oct 16, 2015, at 9:04 PM, Sterling Jacobson <[email protected]> wrote: > > Unless you a Utahn, then you always pick the bottom plan and complain that it > doesn’t deliver the top plan performance. > > > > From: Af [mailto:[email protected]] On Behalf Of Travis Johnson > Sent: Friday, October 16, 2015 11:15 AM > To: [email protected] > Subject: Re: [AFMUG] 10Gbps FTTH > > That is a golden sales and marketing rule. Always have 3 plans, and 80% of > the people will pick the middle option... then 10% on the top and 10% on the > bottom. > > Travis > > > On 10/16/2015 11:05 AM, Ken Hohhof wrote: > Maybe so you can tell your wife “see honey, I didn’t get the fastest plan > they offered, I compromised to save money”. Given 3 choices, you always pick > the one in the middle. Pick the silver, not the bronze or gold plan. > > One thing I worry about is the content providers may be pushing for a world > where they don’t have to worry about how fast the customer’s connection is, > the sky’s the limit. I suspect some video streams that only need 2.5 or 5 > Mbps, will stall and sputter unless the customer’s Internet connection is 20 > or 50 Mbps because they burst the data and go all wonky if those bursts get a > haircut in transit. And to the customer, it’s an ISP problem. Yet if we try > to shape the video traffic to prevent this, we risk violating Open Internet > rules by treating some content differently. So what everyone expects is for > us to provide an infinite pipe so customers and content providers can use it > however they want. > > > From: mailto:[email protected] > Sent: Friday, October 16, 2015 11:40 AM > To: [email protected] > Subject: Re: [AFMUG] 10Gbps FTTH > > My question is, who is running around complaining that their 1 Gbps Internet > sucks? "Oh my god! My Internet is SO SLOW! Someone needs to give me 10Gbps!" > > On Fri, Oct 16, 2015 at 12:28 PM, That One Guy /sarcasm > <[email protected]> wrote: > I would like to see these hippie google bastards tooling around in east st > louis, Alphabet would have to generate a body armor company > > On Fri, Oct 16, 2015 at 10:42 AM, <[email protected]> wrote: > East St. Louis... > > -----Original Message----- From: Ken Hohhof > Sent: Friday, October 16, 2015 9:33 AM > To: [email protected] > Subject: Re: [AFMUG] 10Gbps FTTH > > This is the New Economy, we don't need no stinkin' profits. > http://www.usatoday.com/story/tech/columnist/shinal/2015/10/15/square-ipo-filing-shows-fast-growth-consistent-losses/73985492/ > > And in the case of Google Fiber, how would we know if it was profitable? > Unless Alphabet intends to split off companies to stand on their own. > > I do find it interesting that everyone focuses on the last mile bandwidth, > as if that's the whole story. At least with business service, you don't > have the ridiculous scenario of someone running their 10 Gbps residential > Internet into an AC3200 router and doing speedtests on their iPad. But if > they sell 10 Gbps business service at lower than datacenter bandwidth > pricing, what happens if businesses start actually using it like DIA or > datacenter bandwidth? Like someone decides to sell cloud gaming or > streaming video or some business model that involves hundreds of screens > streaming 4K video? Maybe some real time medical imaging application. > > And all this gigabit activity in cities doesn't really prove much about less > populated or economically distressed areas. If Google's intent is to prove > something, rather than cherry-pick, I'd still like to see them wire Detroit > or Newark. Not the wealthy suburbs or select "fiberhoods". Do the whole > city and show how it sparks an urban revival. Or go do a small rural town > or a tribal reservation. > > > -----Original Message----- From: [email protected] > Sent: Friday, October 16, 2015 10:20 AM > To: [email protected] > Subject: Re: [AFMUG] 10Gbps FTTH > > And, they are operating the system at a profit, right...? > > -----Original Message----- From: Travis Johnson > Sent: Friday, October 16, 2015 8:52 AM > To: [email protected] > Subject: [AFMUG] 10Gbps FTTH > > Does Google know they are getting out played by a small city? :) > > http://arstechnica.com/business/2015/10/10gbps-internet-offered-by-city-fighting-anti-muni-broadband-laws/ > > Travis > > > > > -- > If you only see yourself as part of the team but you don't see your team as > part of yourself you have already failed as part of the team. > >
